We stayed at Hampton Inn Montreal Downtown for two nights and were disappointed with the service.
Parking is not included. We were told hotel guests would pay $32, but the receptionist entered our licence plate incorrectly, so we were charged again every time we left the garage. A refund was processed at checkout, but the staff member was not friendly.
The room had a full kitchenette but only one chair and no dining table. I had to eat at the vanity while my husband used the bedside table. There were also very few towels, although more were provided when requested.
Breakfast was included. Before arriving, I informed the hotel that I have allergies to gluten, dairy, soy and paprika. I was told to speak with the breakfast staff. One employee was kind, but the kitchen supervisor was rude and dismissive. She said everything contained gluten. When I asked whether the oat milk was gluten-free, she said she would check, but after a long wait she only repeated that everything had gluten.
We did not eat any of the included breakfast. It was disappointing to pay for breakfast when there was not even one clearly identified safe option. The location was convenient, but because of the service, parking problems, impractical room setup and lack of allergy-friendly options, we would not recommend this hotel.
