Overall Ratings & Reviews INNSiDE by Melia Kuala Lumpur

Dear Guest, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience and felt at home during your stay with us. It’s great to know the convenient location, attached mall, and cozy room made your visit more enjoyable. We’re especially pleased that our team’s warm and friendly service stood out — that’s exactly the experience we strive to provide. We look forward to welcoming you back soon for another relaxing and memorable stay! Warm regards, INNSiDE by Meliá Kuala Lumpur Team

Dear Guest, Thank you for your kind words! We are thrilled to hear that you found our staff friendly and enjoyed the comfort and cleanliness of your room. Providing a welcoming and relaxing experience for our guests is always our priority, and your feedback reassures us that we’re on the right track. We look forward to welcoming you back for another great stay soon! Warm regards, INNSiDE by Meliá Kuala Lumpur Team

Dear Guest, Thank you for your wonderful feedback! We're delighted to hear that you appreciated our courteous and friendly staff, the complimentary soft drinks, and the quality of our TV experience. It's great to know that we stand out among your global hotel experiences. We hope to welcome you back soon for another enjoyable stay! Best Regards, INNSiDE by Melia Kuala Lumpur Team

Dear Guest, Thank you for your feedback. I apologize for the inconvenience caused by the cleanliness of the bedsheet and pillow cover. We take such concerns seriously and will ensure this matter is addressed promptly with our housekeeping team. Your comfort is our priority, and we hope to provide a better experience during your next stay. Best Regards, INNSiDE by Melia Kuala Lumpur

Dear Guest, Thank you for sharing your experience. I apologize for the inconveniences you faced during your stay. Your feedback is valuable, and we will work on improving our service, particularly in terms of communication and efficiency. It’s disappointing to hear that your experience didn’t meet your expectations, and I regret any frustration this may have caused. We hope to have the opportunity to better serve you in the future. Best Regards, INNSiDE by Melia Kuala Lumpur Team

Dear Guest, That's wonderful to hear! Having a spacious and clean room can really enhance your stay. If there's anything else you loved about your experience or if there's anything we can do to make your next visit even better, feel free to let us know. We look forward to welcoming you back! Best regards, INNSiDE by Melia Kuala Lumpur Team

Dear Guest, Thank you, for your kind words! We’re delighted to hear you enjoyed your stay with us — especially the cozy and tidy room with a great view. It’s wonderful to know our team’s friendliness and professionalism made a positive impression. We truly appreciate your support and look forward to welcoming you back the next time you visit Malaysia! Warm regards, INNSiDE by Meliá Kuala Lumpur Team

Dear Zafirah Hijanah, Thank you so much for your lovely feedback and 5-star vibes! We're thrilled to know you enjoyed the warm service during your stay. We truly appreciate you highlighting the leaking pipe in room 13A10 — we’ll get our team to check and resolve it immediately. You're absolutely right — nothing is perfect, but we always strive to get better with every guest's input. Looking forward to welcoming you back again soon! Warm regards, INNSiDE by Meliá Kuala Lumpur Team

Dear Guest, Thank you for your kind feedback! We're glad to hear you had a pleasant stay, even with a late check-in. It's wonderful to know our front desk staff was able to accommodate your needs and provide a late check-out — we truly understand how important that is, especially when traveling with a child. We're also happy you found the location convenient with easy access to food options at Cheras Mall. We look forward to welcoming you and your family again soon! Warm regards, INNSiDE by Meliá Kuala Lumpur Team.

Dear Durairaj, Thank you for choosing to stay with us at INNSiDE by Melia KL, and for sharing your wonderful feedback! We're delighted to hear that you had a perfect stay and experienced good hospitality. If there's anything else you'd like to share or if you have any specific highlights from your stay, we'd love to hear more about it. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another fantastic experience. Safe travels,and see you again soon! Best regards, INNSiDE by Melia Kuala Lumpur Team

Dear Rachel Lim, Thank you for sharing your feedback about your recent stay during a wedding day. We're glad to hear that you found the room good and enjoyed the convenient location just beside the mall. We appreciate your suggestion about room upgrades and will certainly consider it for future enhancements. Additionally, your comments on breakfast taste and variety are valuable, and we'll take them into account to improve our offerings. Thank you for bringing attention to the parking process, and we apologize for any inconvenience it may have caused. We'll review the parking arrangements to see if there are ways to streamline the process. If there's anything else you'd like to share or if there are specific ways we can further enhance your experience, please feel free to let us know. We value your feedback and hope to welcome you back for an even better stay in the future. Warm regards, INNSiDE by Melia Kuala Lumpur Team

Dear Nik Muhammad Amir Syakkib Bin Nik Zulkiifli, We appreciate your review and apologize for the inconvenience you faced. We understand your concerns regarding the narrow room, bathroom, and water on the floor. Your feedback helps us improve, and we will take necessary steps to address these issues. We value your patronage and hope to have the chance to provide you with a more satisfactory experience during your next visit. Warm Regards, INNSiDE by Melia Kuala Lumpur Team

Dear Noreen Majalap, Thank you for taking the time to share your experience. We're happy to hear that you found our hotel new and convenient, with the Eko Cheras Mall nearby. We apologize for any inconvenience caused by the glass bathroom and appreciate your understanding. It's great to know that the room was comfortable and that our reception staff provided quick and friendly service. We look forward to serving you again on your next visit. Warm Regards, INNSiDE by Melia Kuala Lumpur Team

Dear Dedi Sriyono, Thank you for sending us the feedback and recommendation on our performance. We are glad that you have been deciding to stay with us during the visit at this wonderful city. We hope that all the team have been able in delivering the best service during the time. We also hope that you will repeat the stay and enjoy more experience with us. Have a great day and #staycurious! Best Regards, INNSiDE by Melia Kuala Lumpur Team

Dear Guest, Thank you for your feedback! We’re glad to hear you found the hotel overall good. However, we’re sorry to learn about the bedsheet cleanliness not meeting your expectations — this is certainly not the standard we strive for. Your comment has been shared with our housekeeping team for immediate review and improvement. We appreciate your insights and hope to welcome you back for a more seamless experience. Warm regards, INNSiDE by Meliá Kuala Lumpur Team.

Dear Tri Yuniarti, Nothing makes us happier than knowing you enjoyed your time here! Thank you for your kind compliments of our team, this is truly motivating and we hope our service can continue to brighten up peoples' day! Hope to see you again on your next trip soon:) Best Regards, INNSiDE by Melia Kuala Lumpur Team