Grand Mercure Malang Mirama
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Overall Ratings & Reviews Grand Mercure Malang Mirama
Traveloka (1,293)
Other sources (44)
9.1
Exceptional
From 1,293 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.3
Meal
9.2
Location
9.1
Service and Facilites
9.2
People often mention about Grand Mercure Malang Mirama
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Staff Friendliness (110)
Bedroom (110)
Ambiance (107)
Room Space (104)
Hotel Area (102)
Variety (99)
Bathroom (97)
Family Friendly (89)
Taste (82)
Accessibility (78)
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Traveler Reviews Grand Mercure Malang Mirama
Number of reviews per page
20
40
Customer reviews
YS
Yusuf S.
Leisure
10.0
/10
Reviewed 7 day(s) ago
Request 2 beds to be made into 1... When checking in, it turned out that there was no need to wait anymore because it had been prepared beforehand, the service was friendly, responsive and fast.
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Accommodation's Reply
09 Jan 2026
Dear Mr. Yusuf S., Sincerely yours from Grand Mercure Malang Mirama Hotel, Thank you for taking the time to rate and review your experience at Grand Mercure Malang Mirama Hotel. We are delighted to hear that you had a positive experience during your stay with us. We will always share your valuable rating and review with our team. We are confident that this will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as good as this one. Thank you. Sincerely, Sugito Adhi, General Manager, Grand Mercure Malang Mirama Hotel Group, Mercure Surabaya Grand Mirama
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PJ
Prima J. H.
Leisure
10.0
/10
Reviewed 7 day(s) ago
Friendly staff, clean hotel, delicious food, great gala dinner
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1 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Ms. Prima J. H., Sincerely yours, Grand Mercure Malang Mirama Hotel. Thank you for taking the time to rate and review your stay at Grand Mercure Malang Mirama. We are delighted to hear that you had a positive experience with us. We will always share your valuable rating and review with our team. We are confident that this will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as good as this one. Thank you. Sincerely, Sukito Adhi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya Grand Mirama
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Verified Traveler
Leisure
9.4
/10
Reviewed 1 week(s) ago
Grand Mercure Malang is the best. The location is close to everywhere but not on the main road, so it's not crowded. From the main road, turn a little and you're there, perfect location. From Bakso Bakar Trowulan, it takes less than 10 minutes. The room is spacious, take the deluxe executive. The bed is not 200x200, but 240 x 200m. This is really big. Sleeps 3 adults still loose. It's cool. The swimming pool is warm water, if you bring small children, this is also a 100 for the swimming pool. When I stayed, it was really crowded but the check-in and check-out process was crazy slow, that's also a 100. Overall the best !!
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Accommodation's Reply
09 Jan 2026
Dear Valued Guest, Greetings from Grand Mercure Malang Mirama Hotel. Thank you for taking the time to rate and review your stay at Grand Mercure Malang Mirama. We are delighted to hear that you had a positive experience during your stay. We will always share your valuable rating and review with our team. We are confident that this will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as enjoyable as this one. Thank you. Sincerely, Sukito Adhi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya Grand Mirama
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JK
Jimmy K.
10.0
/10
Reviewed 1 week(s) ago
The best hotel in Malang for a family vacation.
The swimming pool has a very tall waterslide.
The kids love swimming here.
The rooms are very spacious.
The breakfast is also delicious and has a wide selection.
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Accommodation's Reply
09 Jan 2026
Dear Jimmy, Greetings from Grand Mercure Malang Miramar. Thank you for taking the time to rate and review your stay with us at Grand Mercure Malang Miramar. We are delighted to hear that you had a positive experience with us. We will always share your valuable rating and review with our team. We are confident that this will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as this one. Thank you. Sincerely, Sugito Adhi, General Manager, Grand Mercure Malang Miramar Group of Hotels, Mercure Surabaya, Grand Miramar
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H***n
Leisure
10.0
/10
Reviewed 2 week(s) ago
The service is very good... All the staff are friendly
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Accommodation's Reply
07 Jan 2026
Dear Guest,
Warmest Greeting from Grand Mercure Malang Mirama..
Thank you for trust and staying with us at Grand Mercure Malang Mirama.
We very appreciate you taking the time to share your stay experience.
We are pleased to hear that you enjoyed your stay with us.
Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Since We aim to consistently provide the best services to meet your expectations and those of all our guests.
We look forward to welcoming you back soon.
Thank You
Sincerely,
Sugito Adhi
Cluster General Manager
Grand Mercure Malang Mirama
Mercure Surabaya Grand Mirama
Chintya P.
10.0
/10
Reviewed 2 week(s) ago
I really like staying here, all the staff are friendly too
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G***e
Leisure
6.8
/10
Reviewed 2 week(s) ago
Overall, my stay was fairly okay. The room was clean, spacious, and came with fairly complete amenities. The staff were friendly and helpful, which I appreciated.
However, the room was quite noisy, as I could hear other guests talking from nearby rooms and along the hallway. Another uncomfortable experience happened during checkout: before 12 PM, housekeeping knocked on our door to inform us that it was checkout time and that they needed to clean the room, even though we had not requested any cleaning. I was staying with three elderly guests, and this felt unnecessary and intrusive.
As a 5-star hotel, I expected a higher level of privacy and service refinement. A more discreet and considerate checkout approach, along with better soundproofing, would be more in line with 5-star hospitality standards and would greatly improve the overall guest experience.
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Accommodation's Reply
09 Jan 2026
Dear G***e,
Warmest Greeting from Grand Mercure Malang Mirama.
Thank you for your feedback. We sincerely apologize for the unpleasant experience during your stay at Grand Mercure Malang Mirama.
Your feedback is greatly appreciated and will help us improve our service.
We hope to have the opportunity to welcome you back in the future for a better experience.
Thank You
Sincerely,
Sugito Adhi
Cluster General Manager
Grand Mercure Malang Mirama
Mercure Surabaya Grand Mirama
MC
Muhammad C. S.
8.8
/10
Reviewed 2 week(s) ago
Check-in was delayed until 3:30 PM. The hotel staff, seeing our tired and exhausted faces, immediately complimented us.
We got complimentary tea and ice cream for the kids.
Then at the front desk, we got vouchers for massages, meals, kids' activities, etc. We were happy, the compliments were great.
I thought the vouchers were free, but they weren't; they were just pricey, and they were actually more expensive.
Well, I was already excited, but it turned out to be a dud.
My suggestion: It's better to not have those vouchers, otherwise customers won't get what they paid for. Or make the vouchers more clear about what customers actually get.
As for the room, the fragrance isn't quite like a 5-star hotel. It's just average. But so far, it's clean.
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A***y
10.0
/10
Reviewed 2 week(s) ago
Good hotel for business trip and families
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Accommodation's Reply
04 Jan 2026
Dear A***y,
Warmest Greeting from Grand Mercure Malang Mirama..
Thank you for trust and staying with us at Grand Mercure Malang Mirama.
We very appreciate you taking the time to share your stay experience.
We are pleased to hear that you enjoyed your stay with us.
Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Since We aim to consistently provide the best services to meet your expectations and those of all our guests.
We look forward to welcoming you back soon.
Thank You
Sincerely,
Sugito Adhi
Cluster General Manager
Grand Mercure Malang Mirama
Mercure Surabaya Grand Mirama
EB
Elamaaran B.
Leisure
9.7
/10
Reviewed 2 week(s) ago
Extremely good hotel with a heated swimming pool. Excellent breakfast buffet! Wonderful hotel.
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Accommodation's Reply
04 Jan 2026
Dear Elamaaran B,
Warmest Greeting from Grand Mercure Malang Mirama..
Thank you for trust and staying with us at Grand Mercure Malang Mirama.
We very appreciate you taking the time to share your stay experience.
We are pleased to hear that you enjoyed your stay with us.
Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Since We aim to consistently provide the best services to meet your expectations and those of all our guests.
We look forward to welcoming you back soon.
Thank You
Sincerely,
Sugito Adhi
Cluster General Manager
Grand Mercure Malang Mirama
Mercure Surabaya Grand Mirama
S***a
Leisure
9.7
/10
Reviewed 2 week(s) ago
I really love this hotel. Thank you
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Accommodation's Reply
29 Dec 2025
Dear S***a,
Warmest Greeting from Grand Mercure Malang Mirama..
Thank you for trust and staying with us at Grand Mercure Malang Mirama.
We very appreciate you taking the time to share your stay experience.
We are pleased to hear that you enjoyed your stay with us.
Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Since We aim to consistently provide the best services to meet your expectations and those of all our guests.
We look forward to welcoming you back soon.
Thank You
Sincerely,
Sugito Adhi
Cluster General Manager
Grand Mercure Malang Mirama
Mercure Surabaya Grand Mirama
E***n
Staycation
6.1
/10
Reviewed 3 week(s) ago
The bathroom drain was clogged
The closet was not stable
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Accommodation's Reply
07 Jan 2026
Dear Guest,
Warmest Greeting from Grand Mercure Malang Mirama.
Thank you for your feedback. We sincerely apologize for the unpleasant experience during your stay at Grand Mercure Malang Mirama.
Your feedback is greatly appreciated and will help us improve our service.
We hope to have the opportunity to welcome you back in the future for a better experience.
Thank You
Sincerely,
Sugito Adhi
Cluster General Manager
Grand Mercure Malang Mirama
Mercure Surabaya Grand Mirama
W***e
Leisure
9.7
/10
Reviewed 3 week(s) ago
The hotel location is good with mountain views.
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Accommodation's Reply
04 Jan 2026
Dear Mr./Ms. W*e, Greetings from Grand Mercure Malang Mirama Hotel. Thank you for taking the time to provide valuable feedback and comments regarding your experience at Grand Mercure Malang Mirama Hotel. We are delighted to hear that you had a pleasant stay. We will always share and inform all our staff about your valuable suggestions. We believe this will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope that on your next stay, we will be able to serve you with the same excellent service. Thank you. Sincerely, Sukito Adhi, General Manager, Grand Mercure Malang Mirama Hotel, Mercure Surabaya Grand Mirama
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E***r
Leisure
9.7
/10
Reviewed 4 week(s) ago
It was very enjoyable, I will come back to stay again.
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Accommodation's Reply
20 Dec 2025
Dear Mr./Ms. E*r, Sincerely yours from Grand Mercure Malang Mirama Hotel, Thank you for taking the time to rate and review your stay at Grand Mercure Malang Mirama. We are delighted to hear that you had a positive experience with us. We will always share your valuable rating and review with our team. We are confident that this will inspire all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as good as this one. Thank you. Sincerely, Sugito Adhi, General Manager, Grand Mercure Malang Mirama and Mercure Surabaya Grand Mirama.
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F***a
Staycation
10.0
/10
Reviewed 6 week(s) ago
My son is always happy staying here.
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Accommodation's Reply
12 Dec 2025
Dear Mr. Sukeng Sonten, Grand Mercure Malang Mirama Hotel would like to express our sincere gratitude for taking the time to rate and review your stay at Grand Mercure Malang Mirama. We are delighted to hear that you had a positive experience during your stay. We will always share your valuable rating and review with our team. We are confident that this will motivate all our staff to further improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as excellent as this one. Thank you. Sincerely, Sukito Athi, General Manager, Grand Mercure Malang Mirama Group of Hotels, Mercure Surabaya, Grand Mirama
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mf
muhammad f.
10.0
/10
Reviewed 6 week(s) ago
The hotel is very comfortable, clean, and the staff are friendly. Maybe if I go to Malang, I can come here again.
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1 people find it helpful
Accommodation's Reply
07 Dec 2025
Dear Mr. Muhammad F. Sugeng Njing, Sincerely, Grand Mercure Malang Mirama Thank you for taking the time to leave your valuable rating and review regarding your stay with us at Grand Mercure Malang Mirama. We are delighted to hear that you had a great experience during your stay with us. We will definitely share and inform our team about this valuable rating or review. We are sure that it will serve as an inspiration to all our staff as we strive to continuously improve our service quality. Thank you once again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Thank you. Best regards, Sugito Adi, Group General Manager, Grand Mercure Malang Mirama, Mercure Hotel Surabaya, Grand Mirama Hotel
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G***t
Business
10.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly and the location was close to the airport. The rooms were very comfortable.
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2 people find it helpful
Accommodation's Reply
30 Nov 2025
Dear Valued Guest, Sugeng Engjing, Warmest regards, Grand Mercure Malang Mirama Thank you for taking the time to leave your valuable review regarding your stay with us. At Grand Mercure Malang Mirama, we are delighted that you had a great experience during your stay with us. We are very grateful for your valuable rating and review and will always keep our team updated. We believe that this will serve as an inspiration to all our staff and we are committed to continuously improving the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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i***s
Staycation
9.4
/10
Reviewed 8 week(s) ago
The hotel is cool... the staff are friendly"
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2 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Good morning! Warm greetings from Grand Mercure Malang Miramar. Thank you for taking the time to leave your valuable rating and review regarding your experience at Grand Mercure Malang Miramar. We are very glad that you had a memorable stay with us. We appreciate your valuable rating and review and will keep our team updated. We are sure that this will serve as an encouragement to all our staff to continuously improve our service quality. Thank you once again for sharing your experience and we hope that your next visit will be as good as the previous ones. Thank you. Best regards, Suchito Athi, Group General Manager
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RS
RICKY S. H.
10.0
/10
Reviewed 10 week(s) ago
Staff very helpfull and polite
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Accommodation's Reply
20 Nov 2025
Dear Ricky S.H
Sugeng Enjing,
Warmest Greeting from Grand Mercure Malang Mirama..
Thank you for trust and staying with us at Grand Mercure Malang Mirama.
We very appreciate you taking the time to share your stay experience.
We are pleased to hear that you enjoyed your stay with us.
Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this valuable information to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Since We aim to consistently provide the best services to meet your expectations and those of all our guests.
We look forward to welcoming you back soon.
Thank You
Sincerely,
Sugito Adhi
Cluster General Manager
Fatika L. V. I.
9.0
/10
Reviewed 10 week(s) ago
Have stayed here several times but this time it was special for my husband's birthday, unfortunately there was a problem with the room (severe leak, heavy water coming out of the light) causing some items to get wet this also made us wait for repairs +/- 1 hour. The sink faucet was also really tight. Even though this had never happened before. From the management immediately apologized to our room by providing 2 Coffees & 2 croissants besides we got an additional free late check-in until 15:00. Thank you Grand Mercure, hopefully it doesn't happen to other visitors. Will still be one of the hotels to stay again in Malang
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2 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms. Fatika L.V.I. Sukeng Dalu, Warmest regards, Grand Mercure Malang Miramar Thank you for taking the time to leave your valuable rating and review regarding your stay with us at Grand Mercure Malang Miramar. We are very glad you had a great experience during your stay with us. We apologize for the inconvenience caused to you and your beloved husband. We will keep our team informed of your valuable rating or review. We are sure that this will serve as an inspiration to all our staff to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope that your next visit will be as good as the last one. Thank you. Best regards, Sugito Adi, Group General Manager
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