Dear B***l
Good Morning,
Warm greetings from Grand Mercure Malang Mirama.
Thank you for taking the time to provide such valuable feedback regarding your recent experience with us at Grand Mercure Malang Mirama. We sincerely apologize for the unfortunate experience you encountered regarding the system error and guest details. We appreciate you bringing this matter to our attention.
Please rest assured that the safety and security of all our guests remain our top priority. We have conducted additional training for our entire team, both on technical and non-technical aspects, to prevent such issues from occurring in the future. We deeply regret the discomfort this situation may have caused.
Once again, we apologize for the inconvenience, and thank you for your valuable insights. We hope to have the opportunity to welcome you back in the near future.
Thank you very much.
Kind Regards,
Sugito Adhi
Cluster General Manager