Citadines Prai Penang

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Overall Ratings & Reviews Citadines Prai Penang

Traveloka (24)
Other sources (101)
8.9
Very Good
From 24 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

8.1

Location

9.2

Service and Facilites

8.9

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Traveler Reviews Citadines Prai Penang

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Khairi A.
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Business
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8.8
/10
Reviewed 2 week(s) ago
Comfortable & clean accommodation, but there is room for improvement for families. My family and I stayed in a 2-Bedroom Premium room on June 2-4. Overall, we were very satisfied, especially with the level of cleanliness of the room. Special praise for the housekeeping team who did a great job! Advantages (Superb Facilities): The room equipment is very practical with a complete washer dryer and kitchen. The swimming pool facilities are clean with a beautiful view. Constructive Criticism for Management: As a family-oriented hotel, several aspects can be improved: No bidet: It is a bit difficult for istinja' and cleaning small children in the toilet. Please consider this. Access to filtered water in the corridor: A bit inconvenient for families who often need to mix milk. Providing a water jug in the room would definitely be more guest-friendly. Bathtub only in the main room: Maybe the hotel can offer a portable baby tub upon request for use in the second bathroom. Lack of children's facilities: The absence of a playroom or toy set/tent in the room is a loss. Initiatives like the "Kids Setup" will definitely enhance the family vacation experience. Conclusion: Citadines Prai has great potential and great service. With a few improvements to the basic family amenities, it will definitely be a top choice in Seberang Prai in particular.
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M***l
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Staycation
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9.4
/10
Reviewed 22 week(s) ago
Nice hotel, they even gave a free upgrade to a 2-bedroom apartment.
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R***y
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10.0
/10
Reviewed 56 week(s) ago
All is good experience stay in this hotel
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Accommodation's Reply
16 Jul 2025
Thank you for your kind feedback! We're glad you had a good experience and look forward to welcoming you again.
M***m
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 57 week(s) ago
Room and all facilities are great. Location a bit far from the city.
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Accommodation's Reply
16 Jul 2025
Thank you for your kind feedback! We’re glad you enjoyed the room and facilities. Noted on the location — we hope the comfort made up for the distance. Looking forward to welcoming you again!
Aileen O.
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Staycation
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9.7
/10
Reviewed 58 week(s) ago
Place is great! Worth the penny! I think it will be better though to add more western food in your breakfast. Just a thought.
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Accommodation's Reply
16 Jul 2025
Thank you for your kind words! We're glad you enjoyed your stay and truly appreciate your feedback on the breakfast. We'll definitely keep your suggestion in mind as we work to improve our offerings. Hope to welcome you back soon!
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Noor I.
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Business
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9.1
/10
Reviewed 86 week(s) ago
Arrived around 8 PM and the check-in was smooth. Got room on high floor as per requested. Nice view from room. Overall, it was a good business stay here.
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Accommodation's Reply
07 Nov 2024
Hi Noor, Thank you for your feedback! We're glad to hear your check-in was smooth and that you enjoyed the room with a great view. We hope to welcome you back for another successful business stay! Best regards, The Management
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Noor I.
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Leisure
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9.4
/10
Reviewed 88 week(s) ago
Worth it and the rooftop pool.
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Accommodation's Reply
17 Oct 2024
Hi Noor, Thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay and especially loved the rooftop pool. Your feedback means a lot to us, and we hope to welcome you back for another great experience soon. Best regards, The Management
M***d
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 111 week(s) ago
First love of this brand started from Citadines Sydney. Then followed by Georgetown and Prai. I love it the moment I step into the front door of this hotel. Very hospitality by the team and greeted with a smile from Mr. Mong and other hotel members. Free flow coffee 24 hours is love. Walking distance to foodies. Definitely will come back again
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Accommodation's Reply
15 May 2024
Dear Guest, Thank you for your lovely review! We're thrilled to hear you enjoyed your stay and appreciated our hospitality. Mr. Mong and the team will be delighted by your kind words. We look forward to welcoming you back soon! Best regards, The Management
BURHAN A. B. R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 117 week(s) ago
It's my 4th time checking in here! Love it. This is my second home away from work and stress. All perfect! For sure I will come again. Staff were very friendly. Room very clean and complete facilities!
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