The best place in the world!

The hotel is wel located with two pools at 5th and 9th floor . the 5th floor is popular as its less windy. The staff at the pool and breakfast restaurant were good but we felt that where we had reason to complain the smile did not transalte to action.

For us this was an amazing holiday. The hotel was just what we needed, friendly staff who went the extra mile for anything we asked. Breakfast was excellent.

Breakfast and views were great. Room had no luggage racks or places to open luggage, shower was beautiful but no door so the floor got soaked while showering

Excellent food , clean modern rooms with comfortable bed . Loved the plunge pool on our balcony, staff lovely and helpful. Excellent location

Hotel staff couldn’t have been more helpful and friendly. Room was stunning, clean and had amazing sea views. A lot of good food options within walking distance.

The hotel staff was nice and courteous and created a good atmosphere from the moment we met them when they recognized that we had arrived at the hotel. At the reception, they made sure that we first relaxed from the trip with refreshments and cold drinks while they properly organized our reception at the hotel. The parking service was excellent for those arriving by car. The breakfast at the restaurant by the pool was rich and the service and atmosphere were good. The atmosphere in the hotel was very peaceful and pleasant. The pool and the bar next to it were enjoyable, as was the spa that we used. Nikko Seaside provides an experience beyond hotel services. We will definitely return to it in the future.

A great room and hotel, amazing breakfast as well. The only downside I can see was guests putting their towels on the sun beds next to the pool, and not occupying them - so not enough places for other guest. Hotel can easily treat it, while choosing not to

Our stay at NIKO was exceptional. From our 19:00 arrival, the valet and check-in were seamless. The staff guided us personally and delivered extra pillows within 5 minutes. Our 3rd-floor room was spotless, well-equipped (smart TV, iron, slippers, razor), with daily water/espresso refills. The private plunge pool was pristine, though quite cold in June. Breakfast (7:00-11:00) was a highlight with amazing variety and made-to-order eggs. The staff was incredibly attentive, checking ingredients with the chef and bringing fresh feta from the kitchen. Dinner at Mira (5th floor) was excellent; pricier than town (€80 vs €50), but worth it for the stunning evening view. We highly recommend booking breakfast here, and exploring the town for other meals. The 5th and 9th-floor pools offer luxury views, though sunbeds fill up by 9:00 and 12:00 due to guests saving spots with towels on empty beds. Location is perfect—steps from the beach and a 5-minute flat walk to the town center filled with shops. Tip for travelers: note the Greek "siesta" (many shops close 14:00-18:00), which is perfect for a room nap. Stock up on snacks/milk at a local grocery beforehand to enjoy on the balcony. Also, check outside menus first and ask for a seat by the water; they are happy to accommodate tourists. Special thanks for the lovely 5:00 AM early breakfast in the lobby and having our car ready right outside before our flight. We felt truly pampered and will definitely return!

We loved our stay at this resort! One of the highlights was the pool and also the spa. I got a facial and massage with Michaela, and it was so relaxing! The pool had incredible views, I enjoyed my time there. The only reason I didn't give my stay 5 stars is the room. There were stairs from the main room to the bathroom and during our last night I tripped down the stairs. It was at night and even though we left a light on they added a little bit of a barrier to using the bathroom. If you are booking a room here and hesitant about the stairs, check with the staff about moving to a different room. Everything else was great. The AC worked good, plunge pool was enjoyable, and the beach in front of the hotel was so nice as well. We were there for about 3 hours and the water was great.

Stayed at NIKO for a long weekend in mid October - we had the BEST weather (sunny and warm but not too hot) and really enjoyed our time there. The views are just stunning (definitely recommend sea-view rooms). Great service and attention to detail. Breakfast buffet is excellent and all hotel staff from reception to bar/restaurant are incredibly nice and helpful. Thanks in particular to Manos, the night receptionist for being so helpful and welcoming when I arrived so early in the morning!

We had an upgrade which was lovely. Breakfast plentiful and varied but fried eggs had been out for a while. Having said that the service was excellent and I could probably have asked for fresh ones.

We enjoyed our short stay at the property. Rooms are beautiful and stunning views. Breakfast was delicious and the location is great.

Nice resort across the street from a beach where you can swim in the Mediterranean or just relax in a lounge chair. 5-10 minute walk to town with plenty of shops and restaurants. Stayed 2 nights it included a breakfast buffet by the pool each morning views were fantastic and food was alright. It’s a big buffet so hard to have super fresh. Room it’s was comfortable and quiet.

We thoroughly enjoyed our stay here. Could not have been better. The pool area was extraordinary. Will definitely stay here again.

Overall, our stay at Niko was lovely. The staff is excellent – I was worried reading other reviews that we’d run into trouble getting the room we want and paid for or something, but we had no issues. They walk with you up to your room to ensure it is up to standard and everything – top-tier service! We did have an issue with our plunge pool initially. It made a loud gurgling sound that kept us up on our first night, but after telling the front desk the next morning they fixed it immediately, which was really appreciated. We did wish it was a hot tub instead of cold water. We pretty much did not use it at all because even with Greece’s nice weather, sitting in a pool of cold water was not that enjoyable. Breakfast was absolutely wonderful. Room service food was not the best, but the breakfast buffet was amazing in my opinion. As others have mentioned, a bit disappointing that this hotel isn’t actually on a usable sandy beach, but great beaches are literally just a 10-minute walk away. If you’re looking for that true resort, step right out onto the sand type place, however, this isn’t quite that. I imagine that’s probably why it’s a bit cheaper than some of the other resorts we were looking at. Overall, lovely place, staff, and stay!

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Friendly staff and nice/clean room in a very nice area of Crete

Room was very clean, lovely amenities, felt very luxurious. Delicious food, musicians at breakfast even! Would highly recommend it to all. Only low score was for eco-friendliness because we have no idea about their environmental considerations, and we were regularly served plastic straws wrapped individually in more plastic, and with Crete being windy the straws and wrappers were flying littering everywhere.

First of all, I sent an email a month ago to ask about private transportation from hotel to Heraklion port and if they can arrange it. I didn’t get any reply so instead of 2 nights I had to cancel one of the nights and book another hotel closer to the port. Lots of staff, and they seemed to be friendly however, not extremely helpful or go above and beyond. A lot of smirks and talking behind the desk when you ask questions…