We booked this property as an estimated half way point as we were traveling through Atlantic Canada returning to Central Ontario. The reservation was pre-paid and booked with a non-refundable condition.
I received confirmation emails and messages through Expedia indicating the reservation and payment were confirmed.
Upon arrival at around 9:30pm, I waited in line for the group who were checking in and had to complete the paperwork and pay and was then told the hotel overbooked, there are no rooms and I will have to find another hotel. When I asked why I wasn’t told much earlier when there was time to find another location, the employee said he sent a message at 9:09pm (about 20 minutes before I entered the lobby).
There was no manager available to speak to and by the time I spoke with a supervisor at Expedia, there was nothing else available given the time of day and processed the refund.
The hotel confirmed my reservation, took payment, and then left myself and my family, including a young child, with the options of sleeping in the car or continuing the remaining 1200km journey home, which is what we did.
I would be cautious about booking here, particularly if you are in similar circumstances and will be arriving later in the day which could leave you stranded when there are no alternatives in the area.
If a hotel cannot honor a reservation, don’t take payment and confirm everything is set.