Hello Ms. Chyntia, Warm greetings from Bobobox Indonesia! Thank you for your wonderful review of your stay at Bobocabin Kintamani. We are thrilled to hear that you found the scenery totally worth the journey and appreciated the convenience of our app for check-in, ordering, and payments. We're also delighted that you enjoyed the well-maintained facilities, the atmosphere, and the special company of our talkative cat. We have noted your feedback about the flies and are continuously working on measures to manage them better. We truly appreciate your balanced and positive feedback. We are so glad you had a peaceful, scenic, and overall good experience. We cannot wait to welcome you back for another relaxing stay! For any help with your next visit, our Customer Care Team is just a message away on WhatsApp (Chat Only). Warm regards 🐨, Putri Customer Care Unit | Bobobox Indonesia

Hello Ms. Asri, Warm greetings from Bobobox Indonesia! Thank you for taking the time to share your feedback about your stay at Bobocabin Kintamani. We are delighted to hear that you found the view amazing. However, we sincerely apologize for the issues. As a follow-up, here are the improvement steps we will take: 1. We will immediately conduct a deep cleaning of the cabin and enhance our pest control measures to address the fly issue. 2. We will reinforce our cleaning protocols and inspections to ensure all cabins consistently meet our high cleanliness standards. We truly appreciate your support and your valuable input. Our Customer Care team is always available should you need anything or wish to plan your next visit via WhatsApp (Chat Only). We hope to welcome you back for a cleaner and more comfortable experience with the same amazing view. Warm regards 🐨, Putri Customer Care Unit | Bobobox Indonesia

Hi Marta L. S., Best regards from Bobobox Indonesia! Thank you for choosing Bobobox as your accommodation of choice and sharing your experience during your stay at Bobocabin Kintamani. We will pass on all your thanks, information and suggestions to the relevant team to further improve the quality of Bobobox's services. We sincerely hope to welcome you back to Bobocabin/Bobopod 🐨 Best regards, Syasya Customer Service | Bobobox Indonesia

Hello Mr/Ms. Riffa, Warm greetings from Bobobox Indonesia! Thank you for sharing your experience at Bobocabin Kintamani. We truly appreciate your kind words about our friendly and helpful staff, as well as your positive remarks about the cabin. We're glad to hear that you were able to rest well throughout your stay. At the same time, we sincerely apologize for the inconvenience caused by the distance of the cabin from the lake, the condition of the road access to the hotel, and the issue with the smell in the hot water. Your feedback is very important to us, and we will be looking into these matters carefully to identify possible improvements for the future. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back for a better and more comfortable experience. If you have any further comments or need assistance, please feel free to contact our Customer Care via WhatsApp (Chat Only). See you again soon 🐨 Syasya Customer Care Unit | Bobobox Indonesia

Hello Sis, Warm greetings from Bobobox Indonesia! Thank you for choosing Bobobox as your preferred accommodation and for sharing your experience during your stay at Bobocabin Kintamani. We hope you had a pleasant stay at Bobocabin Kintamani! We look forward to welcoming you to Bobocabin/Bobopod next time. 🐨. Warm regards, Syasya. Customer Care Unit | Bobobox Indonesia

Hello Mr/Ms. Zefanya T, Warm greetings from Bobobox Indonesia! Thank you for staying with us and for taking the time to share your experience at Bobocabin Kintamani. Any feedback and suggestions you've shared to is valuable to us and will be passed on to our team, as we will always strive to serve you better. Looking forward to seeing you again! We can't wait for your next adventure with Bobocabin/Bobopod. 🐨. Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia

Hello, Warm greetings from Bobobox Indonesia! Thank you for sharing your experience at Bobocabin Kintamani. We're glad to hear that overall your stay was a good one. At the same time, we sincerely apologize for the inconvenience caused by the smell in the bathroom and the presence of flies in the room. We appreciate you identifying the source of the issue with the damp towels and floor mat, and this has been communicated to our team for immediate attention and improvement. We’ve also noted the importance of keeping the mosquito/fly net door properly closed, and will ensure our team reminds future guests as part of the room orientation. If you have any further comments or need assistance, please feel free to contact our Customer Care via WhatsApp (Chat Only). See you again soon 🐨 Syasya Customer Care Unit | Bobobox Indonesia

Hello Sis Y*r, Warm greetings from Bobobox Indonesia! Thank you for taking the time to share your experience staying at Bobocabin Kintamani. We are happy to know that you felt comfortable during your stay. Regarding the road access to Bobocabin, we understand that it requires extra attention when driving. Our team is also ready to help provide directions or coordination if needed, for the comfort and safety of guests upon arrival. If there is anything else you would like to convey further, please contact our Customer Care via WhatsApp (Chat Only). We hope to welcome you back to another Bobocabin with a more satisfying experience. See you again 🐨. Syasya. Customer Care Unit | Bobobox Indonesia

Hello Sis, Warm greetings from Bobobox Indonesia! Thank you for choosing Bobobox as your preferred accommodation and for sharing your experience while staying at Bobocabin Kintamani. We will forward all your appreciation, input, and suggestions to the relevant team to improve the quality of Bobobox's services to be even better. We look forward to your next visit to Bobocabin/Bobopod. 🐨. Warm regards, Syasya. Customer Care Unit | Bobobox Indonesia

Hello, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Kintamani. We're very pleased to hear that our staff left a positive impression and were able to assist you during your stay. Friendliness and helpful service are among the values we strive to uphold at Bobocabin Kintamani. We’re truly sorry to hear that the road leading to the cabin felt scary and dark. We understand how important a sense of safety and comfort is, especially when arriving or returning in the evening. Your feedback has been noted, and we are actively reviewing options to improve lighting and signage along the access road to ensure a better experience for our guests. Once again, thank you for your thoughtful feedback. We hope to welcome you back soon and provide an even better experience. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia

Hello Sis, Warm greetings from Bobobox Indonesia! Thank you for choosing Bobobox as your preferred accommodation and for sharing your experience while staying at Bobocabin Kintamani. We hope you had a pleasant stay at Bobocabin Kintamani! We look forward to welcoming you to Bobocabin/Bobopod next time. 🐨. Warm regards, Syasya. Customer Care Unit | Bobobox Indonesia

Hello Brother Elvin, Warm greetings from Bobobox Indonesia! Thank you for choosing Bobobox as your preferred accommodation and for sharing your experience while staying at Bobocabin Kintamani. We hope you had a pleasant stay at Bobocabin Kintamani! We look forward to welcoming you to Bobocabin/Bobopod next time. 🐨. Warm regards, Syasya. Customer Care Unit | Bobobox Indonesia

Hello Sis, Warm greetings from Bobobox Indonesia! Thank you for choosing Bobobox as your preferred accommodation and for sharing your experience while staying at Bobocabin Kintamani. We will forward all your appreciation, input, and suggestions to the relevant team to improve the quality of Bobobox's services to be even better. We look forward to your next visit to Bobocabin/Bobopod. 🐨. Warm regards, Syasya. Customer Care Unit | Bobobox Indonesia

Hello Mr/Ms, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Kintamani. First and foremost, we want to express our deepest apologies for the distressing experience you encountered during your recent stay at Bobocabin. Your privacy and comfort are of the utmost importance to us, and we take incidents like this very seriously. We are truly sorry to hear about the inappropriate use of a drone by another guest near your cabin (Cabin 4) while you were in a private setting. We understand how upsetting and invasive this was, and we deeply regret that it occurred during your stay. To prevent this from happening again, we are reviewing and tightening our policies regarding drone usage on property, including clearer signage and stricter enforcement of no-fly zones around private guest areas. Additionally, we apologize for the inconvenience caused by the presence of flies. We are actively working with our housekeeping and maintenance teams to address this issue and improve the cleanliness and comfort of the area moving forward. Your experience does not reflect the standards we strive to uphold at Bobocabin, and we are truly sorry for the discomfort caused. We hope you’ll give us the opportunity to regain your trust in the future. Once again, thank you for your thoughtful feedback. We hope to welcome you back soon and provide an even better experience. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia

Hello Mr/Ms, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Kintamani. We genuinely appreciate your candid feedback, and we’re very sorry that parts of your stay fell short of expectations. We’re glad to hear that our staff made a positive impression on you and your kind words will be shared with the team, and we truly appreciate your acknowledgment of their efforts. Regarding the presence of flies, we completely understand how uncomfortable this must have been. Kintamani’s natural environment can sometimes attract more insects, especially during certain seasons, but it’s our responsibility to manage this more effectively. Your comment about the fly trap placement near the check-in table has been noted, and we agree — that location is far from ideal. We are already working on relocating it to a more discreet area and ensuring traps are also placed strategically around the cabins to prevent flies from entering guest rooms. We’re also very sorry to hear that your room’s water heater wasn’t working properly. We’ve shared this with our maintenance team to ensure it’s promptly fixed, and we will be inspecting all units to prevent similar issues for future guests. As for the garden, thank you for pointing this out. We truly value the beauty of our natural surroundings, and we agree that proper landscaping plays a big role in enhancing the view. We’ll be taking action to better maintain the grass and manage weeds around the property. Once again, thank you for your thoughtful feedback. We hope to welcome you back soon and provide an even better experience. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia

Hi Sis. Warm greetings from Bobobox Indonesia! Thank you for taking the time to share your experience staying at Bobocabin Kintamani. We are very happy to know that you enjoyed the beautiful view and the comfort of our room, especially the outdoor atmosphere which is indeed the main attraction for relaxing and enjoying nature. We also take serious note of several things that are of concern to you: 1. Narrow access and less than optimal road conditions are indeed a challenge in themselves, and we are currently coordinating with the relevant parties to find a solution for improvement in the near future. 2. We have added more intensive handling in the form of installing fly traps in strategic areas and maintaining the cleanliness of the surrounding environment to be more controlled. 3. Our team of technicians has been notified and is currently conducting checks and repairs so that the water flow remains stable throughout the cabin. Your input means a lot to us to continue to improve and provide a better stay experience in the future. We hope that on your next visit to Bali, you can return to stay at Bobocabin with a much more enjoyable experience. If there is anything else you would like to convey further, please contact our Customer Care via WhatsApp (Chat Only). We hope to welcome you back to another Bobocabin with a more satisfying experience. See you again 🐨. Syasya. Customer Care Unit | Bobobox Indonesia

Hello Kak Dede, Warm greetings from Bobobox Indonesia! Thank you for choosing Bobobox as your preferred accommodation and for sharing your experience while staying at Bobocabin Kintamani. We hope you had a pleasant stay at Bobocabin Kintamani! We look forward to welcoming you to Bobocabin/Bobopod next time. 🐨. Warm regards, Syasya. Customer Care Unit | Bobobox Indonesia

Hello N*a, Warm greetings from Bobobox Indonesia! Thank you for taking the time to share your experience staying at Bobocabin Kintamani. We are very happy to know that you enjoyed the views and atmosphere during your stay. Regarding the unpaved road access and slippery conditions during the rain, we understand that this can be a challenge, especially during the rainy season. We apologize for any inconvenience caused, and we are currently considering feedback like this for future improvements, both in terms of access and the comfort of the surrounding environment. Regarding the presence of flies in the morning during the rainy season, this can indeed occur due to outdoor factors. However, we will continue to strive to control the environment to ensure guest comfort is maintained. If there is anything else you would like to share further, please contact our Customer Care via WhatsApp (Chat Only). We hope to welcome you back to another Bobocabin with a more satisfying experience. See you again 🐨. Syasya. Customer Care Unit | Bobobox Indonesia