Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya, Thank you very much for taking the time to share your positive feedback with us. We are truly delighted to know that you had a satisfying stay and that everything met your expectations. Your kind comments regarding our strategic location, comfortable rooms, complete facilities, and the helpfulness of our staff are greatly appreciated. At Platinum Hotel Tunjungan Surabaya, we are committed to delivering excellent service and creating a comfortable experience for every guest. Feedback like yours is very encouraging for our entire team and motivates us to consistently maintain and improve our service standards. We are pleased to hear that your overall experience was satisfying, and we sincerely hope to have the opportunity to welcome you back on your next visit to Surabaya. It would be our pleasure to serve you again and ensure another enjoyable and memorable stay. Warm regards, Bagus Wahyu Handoko Asst. Front Office Manager

Dear Valued Guest, Welcome to Platinum Hotel Surabaya Danjunan. Thank you for choosing our hotel. We are delighted that you enjoyed our cleanliness, friendly staff, and excellent location in the heart of Danjunan. Your satisfaction is always our top priority, and your valuable feedback encourages us to further improve our services and cleanliness standards. Platinum Hotel Surabaya Danjunan is committed to providing every guest with a comfortable and memorable stay, whether for business or leisure. We strive to exceed your expectations in every aspect, including check-in, housekeeping, hotel amenities, food service, and safety measures. We hope your next stay will be even more memorable, and that you will choose us again when you visit Surabaya. Your positive feedback is invaluable to us and will help us improve our services so that all guests can enjoy a comfortable and satisfying stay. Sincerely, Assistant Front Office Manager, Bagus Wahu Handoko

Dear Mrs. Yosefina S., Warm greetings from Platinum Hotel Tunjungan Surabaya, Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay in our Family Suite and found the room spacious and well equipped. It is great to hear that the electrical stove, microwave, and large refrigerator were helpful during your stay, especially for reheating your food from Pasar Atom. We are also pleased to know that you were satisfied with the cleanliness and spaciousness of the bathroom, as well as the presence of two large televisions, which added to your comfort and enjoyment. Your positive comments truly encourage our team to continue maintaining high standards of cleanliness, comfort, and functionality in all our rooms. Furthermore, we are happy that our central location met your expectations and allowed you to easily explore the city and enjoy the many coffee shops nearby. Our strategic location is indeed one of the highlights that many of our guests appreciate. Thank you once again for your kind words and trust in Platinum Hotel Tunjungan Surabaya. We look forward to welcoming you back in the near future for another pleasant and memorable stay. Warm regards, Bagus Wahyu Handoko Asst. Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for this kind and meaningful review. We are delighted and grateful to hear that your experience with us was impressive, clean, friendly, and memorable. Such reviews are a great inspiration to our entire team to provide the best service from the heart. Cleanliness, comfort, and friendly service are our top priorities, so we are very grateful for your compliments. We strive our best to make every guest feel comfortable, safe, and at home during their stay with us. It is a great pleasure for us to witness this effort firsthand. Thank you for your trust in us. Your support is invaluable to our development and enthusiasm in continuously improving and enhancing the quality of our services in the future. We hope to welcome you again on your next visit with an even more impressive and memorable experience. Thank you again for your time and kind review. We wish you good health and success always. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for your trust and positive feedback. We are honored to know that Platinum Hotel Tunjunggan Surabaya is your and your family's preferred destination for all your special occasions. This trust means a great deal to us and is a source of pride for our entire team. We are committed to providing the best service, a comfortable atmosphere, and comprehensive facilities to ensure that all your family's special moments are smooth and memorable. Being a part of your beautiful memories is our greatest motivation for continuously improving the quality of our service. Thank you for your loyalty and support. We look forward to welcoming you and your family again on your next special occasion at Platinum Hotel Tunjunggan Surabaya. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Mr./Ms. Setia, Platinum Hotel Tunjunggan Surabaya extends its warmest regards. Thank you so much for taking the time to share your positive review of your stay with us. We are delighted to hear that you were satisfied with the quick check-in process, the friendliness of our staff, and the variety and taste of our food. We are also pleased that our hotel's location near Tunjunggan Plaza provided convenience for you during your activities in Surabaya city. Our strategic location is one of our main advantages in supporting the needs of our guests, both for business and leisure. Your compliments are a great inspiration to the entire Platinum Hotel Tunjunggan Surabaya team to continuously maintain and improve the quality of our services and facilities. We strive to always provide comfortable, practical, and memorable accommodations for all our guests. Thank you for your trust in Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back on your next visit. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for choosing Platinum Hotel Tunjunggan Surabaya as your accommodation again. We are delighted and honored to welcome you a second time. We appreciate your satisfaction with the hotel's location and convenient access. Our strategic location in the heart of the city is one of the advantages of Platinum Hotel Tunjunggan Surabaya, allowing guests easy access to business districts, tourist attractions, and shopping areas in Surabaya. Your continued trust in choosing our hotel is invaluable to us. This motivates our entire team to strive to maintain the quality of service, comfort, and amenities to ensure every visit is a memorable experience. Thank you for your review. We hope to welcome you back in the future and that we remain your first choice when visiting Surabaya. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for your positive review. We are delighted to hear that you were satisfied with our prompt service, friendly staff, and clean and comfortable rooms. Providing attentive service and ensuring a comfortable stay is our commitment, and your appreciation motivates our entire team to continue maintaining and improving the quality of our service. Thank you for choosing Platinum Hotel Tunjunggan Surabaya as your accommodation. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your detailed and valuable review. We are delighted to hear that Platinum Hotel Tunjunggan Surabaya is one of the best hotels you have stayed at in Surabaya. Your compliments regarding the cleanliness of your room, bathroom, linens, and the quality and variety of food in our restaurant are a source of pride for our entire team. We are also pleased to hear that the check-in and check-out process was quick and convenient, and that the service from our restaurant team made a positive impression throughout your stay. Such reviews encourage us to continue maintaining our four-star service standards. Regarding your feedback on the friendliness and responsiveness of our security staff, we appreciate your consideration and honesty. We apologize for any inconvenience you may have experienced. We have noted this feedback and will evaluate and improve it so that our entire team, especially our security staff, can consistently provide responsive and friendly service to all guests. We are very grateful for your trust and are pleased to know that you enjoyed your stay with us again. We sincerely hope to welcome you again and wish to provide you with an even better stay experience. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review and your trust in Platinum Hotel Tunjunggan Surabaya as a family favorite hotel when visiting Surabaya. We are honored to have been a part of your and your family's precious time together. We are happy to know that your stays have always been memorable. Providing a comfortable, safe, and family-friendly atmosphere is our core commitment. Our entire team is dedicated to providing friendly and professional service to make every guest feel at home. Strategically located in the heart of Surabaya, we hope to continue providing convenience and easy access throughout your stay. Your appreciation and loyalty are a great driving force for us to continuously improve the quality of our facilities and services to meet all your expectations. Thank you again for your time and review. We look forward to welcoming you and your family back on your next visit and hope to create another pleasant and memorable stay for you. Warm greetings from Platinum Hotel Tunjunggan Surabaya. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review of Platinum Hotel. We are delighted to read your comments about the "pleasant swimming pool" and know that our pool facilities provided a satisfying and memorable experience during your stay. We have designed the swimming pool as one of our finest amenities, perfect for relaxation and family enjoyment. Therefore, cleanliness, comfort, and safety are always our top priorities. Your review is a great inspiration to all our staff to maintain the highest quality and provide the best service to all our guests. The phrase "Platinum succeeds forever" means a lot to us as well. Your support and well wishes drive us to grow, innovate, and continuously improve our facilities and services in the future. We believe that guest satisfaction is the key to our success. Thank you again for your trust in Platinum. We hope to welcome you back in the future for an even more pleasant and memorable stay. Please feel free to share your other experiences or suggestions, as every comment from you is invaluable to us. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your review. We apologize for the inconvenience caused by the adjustment of check-in time from 2:00 PM to 3:00 PM due to room availability. This is certainly not our standard of service, and we will address this to improve the quality of our service in the future. Regarding room views, please note that some room types offer building views. On your next stay, you may consider booking an Executive Suite, which offers views of Surabaya city and Tunjungan Street. Our reservations team will be happy to assist you with availability. For your convenience, we offer complimentary 24-hour valet parking. We appreciate your feedback and hope to welcome you back for an even better stay at Platinum Hotel Tunjungan Surabaya. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for your trust and loyalty in choosing Platinum Hotel Tunjunggan Surabaya for three visits and your recent five-day stay. We are honored to have been a part of your stays in Surabaya. We are delighted to hear that you were satisfied with our staff's service and enjoyed the child and family-friendly atmosphere of our hotel. The comfort and convenience of all family members, including children, is one of our primary goals in providing the best possible service to all our guests. Your compliments and well wishes are a great inspiration to our entire team in continuously improving the quality of our services and facilities. We will strive to maintain our service standards consistently so that every visit to our hotel is a memorable and impressive experience. Thank you again for your excellent review. We look forward to welcoming you back again in the future and hope that Platinum Hotel Tunjunggan Surabaya will always be your first choice when you visit Surabaya. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Guest, Welcome to Platinum Dungeon Hotel Surabaya. Thank you for choosing us. We appreciate your kind words about our convenient location, clean and tidy facilities, and friendly staff. Your kind comments are a great encouragement to our staff and motivate us to provide the best possible service. We strive to create a clean and comfortable environment at all times to ensure our guests' peace of mind. We also prioritize customer satisfaction and strive to provide friendly and courteous service. We are pleased that your stay met your expectations. We will continue to strive to improve our services, facilities, and comfort. Please feel free to share any comments or feedback you may have. Your feedback is essential to the growth of our hotel. We look forward to welcoming you back soon. We appreciate your continued patronage and patronage. We will continue to do our best to ensure that you have a comfortable and memorable stay. Front Desk Assistant Manager Bagus Wahu Handoko

Dear Mr. Andrew P, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for your positive review and feedback. We are delighted and proud to know that Platinum Hotel Tunjungan Surabaya was the right choice for your family vacation. Our location in the historic Tunjungan Street area is one of our main advantages, and we are grateful that you and your family enjoyed the central Surabaya atmosphere, rich in historical value, and convenient access to various attractions. Your "Good luck" wish is a very meaningful expression of love and gratitude to our entire team. We will continue to strive to provide the best service, comfort, and a pleasant stay experience for all our guests, especially families traveling together. Thank you for choosing and trusting Platinum Hotel Tunjungan Surabaya as your accommodation. We hope to welcome you and your family back again in the future to create even more wonderful moments with us. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Ms. Davina, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you very much for your review of your stay at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you found our hotel a wonderful place and enjoyed the atmosphere of our restaurant. Even though your stay was short, we appreciate that our hotel was able to provide a comfortable and pleasant experience. We are also pleased to hear that our rooms were comfortable and relaxing. Guest comfort is our top priority, so all facilities and services are designed to support the best possible quality of rest. Thank you for your trust in Platinum Hotel Tunjungan Surabaya, Ms. Davina. Your review is very meaningful and encourages our entire team to further develop our services and facilities. We hope that on your next visit, you will have more free time to enjoy all the hotel's facilities, including our restaurant. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya would like to inform you that we appreciate you taking the time to share your review and experience with us. We greatly appreciate your feedback, as it helps us improve the quality of our service and products. We apologize for the inconvenience you experienced while dining on our Chicken Cordon Bleu. The chicken was not fresh, had a tough texture, and did not meet our expectations, falling short of our established food quality standards. This is not the dining experience we aim to provide to our guests. We have forwarded your feedback to our kitchen team and relevant departments for a thorough evaluation, from ingredient selection and storage to food processing techniques. We will strengthen our quality control to prevent such incidents from happening again. We sincerely hope you will give us the opportunity to serve you again with a better experience in the future. Thank you for your attention and valuable feedback. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for taking the time to write a review of your stay at our hotel. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the quality of our breakfast. Such positive reviews are a great inspiration to our entire team to continue providing the best service. Friendly service from our staff is a key part of our commitment to creating a warm and comfortable atmosphere for all guests. Therefore, we would like to extend your appreciation to the entire team as a token of our gratitude for their dedication. We are committed to maintaining a high standard of cleanliness in all rooms to ensure that all guests can relax peacefully and comfortably throughout their stay. Furthermore, we are very pleased to hear that you enjoyed our breakfast. Our kitchen team is dedicated to preparing a delicious, varied, and high-quality breakfast menu to help guests start their day well. Thank you for choosing our hotel. We hope to welcome you again in the future, whether for business or leisure. We look forward to welcoming you back and providing you with an even more memorable stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Mr. Abad, Warm greetings from Platinum Hotel Tunjunggan, Surabaya. Thank you so much for taking the time to write a review about your stay at our hotel. We appreciate your trust and are delighted to hear that you were satisfied with the cleanliness of the hotel, the friendliness of our staff, and our excellent location. Cleanliness is our top priority in providing comfort to all our guests, so we are very grateful to know that the cleanliness standards we uphold have a direct impact on you. Your compliments on the friendliness of our staff also mean a lot to us, as friendly, courteous, and sincere service is our commitment to every guest. Furthermore, the hotel's excellent location is one of our advantages, allowing guests easy access to the city center, business districts, as well as various tourist attractions and restaurants. We are pleased to know that this contributed to your convenience during your stay. Thank you for your positive review. We hope to welcome you again in the future and are ready to provide you with the best service and an even more memorable stay experience. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Mr. Herlandi, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for your kind review and for sharing your positive experience with us. We are delighted to know that you enjoyed our place, food, and service. Your encouraging words mean a lot to our entire team and motivate us to continue delivering the best possible experience to all our guests. Providing a comfortable environment, delicious food, and attentive service is always our top priority, and we are truly happy to know that we met your expectations during your visit. We sincerely appreciate your support and look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya in the near future for another enjoyable stay. Warm regards, Bagus Wahyu Handoko Asst. Front Office Manager