Overall Ratings & Reviews Citadines Marina Halong

Dear Anh H, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear L***e, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager

Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager

Dear Luong Thanh Bach, Thank you for taking the time to share your recent stay experience with us. While its great to hear that everything are very good to you, we are so sorry to hear about your experience of the noisy at night time. Thank you for letting us know about this. Your feedback helps us do better. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Dear Nguyen Thi Phuong, Thank you for staying with us at the Citadines Marina Halong and for taking the time to share your thoughts. Our team believes in the importance of providing a memorable stay experience for all our residents. Naturally, we are disappointed to learn that your stay has not been completely satisfactory. We wish to assure you that your feedback has been shared with our Housekeeping Manager, the necessary guidance through training will be given to avoid a recurrence of this incident. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback. From all of us at Citadines Marina Halong, we look forward to welcoming you back soon. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Phuong Anh Nguyen, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Thi Mo Nguyen, Thank you for taking the time to share your recent stay experience with us. My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Marina Halong. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Thi Ngoc Anh Le, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Dear Ngoc Anh Vu, Thank you for taking the time to share your stay experience at Citadines Marina Halong! It is very encouraging for us to know that you enjoyed our hotel facilities as well as hotel services during your stay with us. We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued feedback and look forward to welcoming you back in the near future. Kindest regards, Nhung Nguyen Hotel Manager

Dear Tuyet Phuong Le, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Pham Thi Minh Phuong, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Nhung Nguyen Hotel Manager

Dear Ngoc Bao Quyen Nguyen, Thank you for taking the time to share your stay experience at Citadines Marina Halong! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Nhung Nguyen Hotel Manager

Dear Vu Hong Luc, Thank you very much for taking the time out to review your recent stay with us. We’re sorry to hear you had a negative experience at our store. Our goal is always to provide excellent customer service, so we’re disappointed that we didn’t meet your expectations. We can't fix the past, but you have our committment to improve our service standards. Until then, please accept my sincerest apologies on behalf of everyone in the Citadines team. Warmest Regards Parleen Kaur Residence Manager

Dear Nguyen Truong Son, Thank you so much for your review of Citadines Marina Halong. We trust you had a comfortable stay with us. I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur Residence Manager

Dear Salko Korac, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving feedback from residents like yourself inspires us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Kindest Regards Parleen Kaur Residence Manager

Dear Nguyen, Thank you for taking the time to share your stay experience at Citadines Marina Halong! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Warmest Regards Parleen Kaur Residence Manager

Dear Duong, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Citadines Marina Halong! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Kindest Regards Parleen Kaur Residence Manager