Great stay but could be cleaner

The cleaning was unacceptable. Hair in the zink, crumbles in the coffee cups, spiderwebs on walls and corners. The mattress was really filthy and the sheets didn’t cover the extra bed. Ants and spiders in the bathroom. The blinds outside the window was damaged so we couldn’t open them. Very small room for three people. Didn’t feel comfortable sleeping here, even though it was just for one night before going to the airport.

Good comms and property was of a good standard in a location that was a short walk to the old town.

Worst place I have ever stayed at, and I travel a lot!! No staff present and they do not answer to enquiries by telephone. The air conditioning did not work and no one was there to help. We booked for four people, but there was only three beds. The neighbor rooms had parties all night long and there was noone to contact about it. Our kids had no chance of sleeping! There is a lot of garbage outside of the flats. The first floor stanked of marihuana, as other guests were smoking. What a disaster!

This property should be taken off Hotels.com and any other booking site. The photos shown are very old. The property is in very bad condition and not maintained. The whole building had a bad damp smell. Mould in the shower and dirty cleaning cloth was left in one of our bathrooms. Electric sockets not all working, lights not all working and curtains hanging off the rail. Other guests shouting up and down the corridorsyy to each other during the day and screaming at night till 2am. Dirty outside areas you couldn’t lie on the sun loungers and the table was so dirty and not enough chairs for the amount of guests staying in the room. A slice of pizza was thrown into my patio area I presume from a guest upstairs There’s no parking and even though you get a message to say to contact them to reserve a car space they just sent me a screen grab with some lines drawn on it for on-street parking in the area. The communication was also very bad and I never got a response to any of my messages when I wrote on Hotels.com. Overall shocking place and insanely overpriced. I would have moved immediately but we (5 of us) arrived late and put up with it. The bed linen and towel were clean.

The boss man I was messaging to get access to our room was extremely helpful and would respond at ridiculous hours which was great considering the situation we found ourselves in. The room is a 10 min walk from the main strip which is so convenient and about a 2 minute walk from the greatest supermarket ever Tommy. Accommodates well for heavy sunburns from Croatian sun

For starters, there is no reception or staff at any hours to welcome you on the property. Any issues we had, we had to message them on whatsapp. The most helpful staff was one of the nice cleaning ladies who helped to deep clean our room more and give us a new key when ours stopped working. We checked in after hours and immediately upon arrival, we walk into our room and there are at least 15-20 bugs flying around. My husband spent at least a good hour trying to kill some to make it more manageable for us to be able to go to sleep. There were spider webs up in two corners of the room, we found two dead bugs in our bed, the curtains were half hanging off of the railing, and the toilet seat was completely broken and unattached to the toilet. When we messaged the property with our concerns, they did not offer to switch us rooms. They said that they would take care of it. The staff did end up cleaning up the cobwebs, however, their solution to the other problems were to put up a strip of fly tape dangling from the curtain rod and never fixing the toilet. We additionally had mold in our bathroom and on our ceiling from what appeared to be a leak from a room above us. On our second day of staying here, our room key stopped working out of nowhere, and luckily the cleaning lady was around at the time to help us out with giving us a new room key. If it wasn’t for her and it was after hours, we would not have been able to get back into our room. Would not recommend staying.

Downside no parking had to park on the street! Everything is walking distance!!

The room was advertised as being a room for 4 people yet they hade no space in the apartment for even 2 people to store their stuff. The shower head was broken, the walls were suspiciously yellow and we booked a superior double room because we wanted a balcony. Upon arrival we find out that there is no balcony so we paid extra for no reason. The check in process is absolutely ridiculous as you have to call some random number that barely speaks English. Finding out which number was the one of our host took us a solid 30 minutes before someone finally answered. The only upside of this place was that it was cheap but I’m never staying here again. If you are coming to split I highly recommend looking for accommodation elsewhere.

Walking distance from RIVA and Dioclesian Place. Well maintained place. Parking availability but not included on fare and needs extra payment on the parking side.

Not good experience sadly. To loud, things was broken cigarettes dust on terras and hard to get in contact with staff.

Nice place, good price. Beds were a bit sad.

perfect for a one or two days stay.

No laundry even though it was listed. Shower door and head were in poor condition. Rooms are a lot smaller than they appear.

No parking available, had to find street parking nearby, despite it being advertised in the property listing. They also allegedly have laundry services, but they weren’t available when we needed them for the two nights we stayed. The rooms also did not have microwaves or fridges, making it difficult to bring food or leftovers. There was also marijuana smokers outside our room, and the stench came into our room as well, making us nauseous.

The rooms were spacious , clean and comfortable! My family had a pleasant stay.

Three hours before we were supposed to check-in, the property said they were moving us to another location of theirs. This new property had no free parking which is something we specifically wanted when we booked originally. When we said that our original property had parking staff did not care. The new property was Jupiter hotel, in Diocletian’s palace. Other than the location it was not a good stay. Wifi was spotty, there was a bug in our sink, and staff were rude. When we voiced our concerns the property did not respond.

The property shows it has limited parking on property and to call and reserve a spot.With several attempts to email and call property I finally made contact and reserved 2 parking spots over the phone. When we arrived, we got sent to a public parking lot several blocks away. This normally wouldn't be a problem but we had people with mobility issues. This is why we needed parking on property. To be clear, they do not have any parking on the property. We would have stayed somewhere else to stay if this was clear.

Location was amazing! Rooms small and the balcony was just dirty with dry leaves. Unfortunately nothing luxury about this. Not a hotel, just a random room in Split.

The apartment was unclean.