Hotel was very convenient whilst attending the European Rugby Finals and exploring Bilbao. Rooms were perfectly adequate for our needs though the configuration of the bathroom area was slightly unusual! Breakfast on our first morning was very basic so we ate elsewhere after that (Definitely recommend the nearby Bramar). Staff attitudes were quite mixed!

Landed in Bilbao and started our trip here before heading to Los

Great room. Nice and spacious with very comfy beds. Tea/coffee making facilities along with hairdryer and complimentary toiletries such as toothbrush & shaving kits. Room was clean with towels changed daily. Really good selection of food for breakfast in buffet style. Hotel is on top of the bus station and on tram stop. Look up when you arrive to locate hotel before google maps send you round in circles! Perfect location for a sports event at the stadium. Just a 2 minute walk. Bars and coffee shops around too.

A really pleasant, clean and central hotel that accommodated me and my bicycle for a couple of days. Fresh and with a pleasant breakfast / dining area.

1- I reserved a room that was classified at Expedia as king size/2 twin bed. I forgot to request a king size bed but I am normally given at check in, upon request, a room with a king size bed at any hotel. When I asked for a king size bed, the receptionist said no king size bed was available for the category I booked for but at a higher category only where I had to pay extra. He was very rude and strict and I had to respond the same but had to pay the pay the extra amount. 2- The so called higher category room had windows covered by metal mesh so you could not see outside. 3- Room’s design was quite depressive and cold. 4- Water accumulated at the shower drainage when taking shower, so I had to stop the water and wait for the water to go so I could continue my shower. 5- Hotel’s website at Expedia said the hotel had paid parking but apparently it was a covered public parking whose entrance was very difficult to find as there was no signs at all. So I had to make several rounds. Overall it was a very unpleasant stay.

Such a comfortable stay. They thought of everything. More amenities then we could imagine ways to use. Very clean room and the staff was helpful in suggesting ideas for walking around the area. Would happily stay there again.

Very good location, walkable

Parking and Breakfast

Absolutely perfect! Such a great location if you are arriving by bus or train. And everything was wonderful, staff professional, rooms amazing….an absolute dream at the end of a long travel day!

This is a great choice if you want to explore Bilbao. Location is great, practically annexed to the bus, tram and subway station. You can also walk to most attraction, including the old town (around 2km). Room was big and comfortable. The A/C worked great. Bed was a bit too soft for me. Shower had good pressure. Breakfast was delicious, they will cook your eggs to order. Everything was fresh, several types of bread, cheese and fruits. One downsize was parking. Use have to use the Intermodal parking and pay regular rate. I paid almost 50 euros for 3 days of parking. Overall a good stay.

Great staff! Very professional, overall a great place to stay.

Lovely hotel to visit, had everything, staff were great couldn’t recommend more if staying in Bilbao - right next to San Mamés Stadium

Room was always cleaned! Hotel is close to bus station, Tram and subway. Great location! Staff were friendly, courteous and helpful! It was a GREAT stay!

The wifi didn't work, could only get access to the Internet for an hour to get disconnected and then no access at all

Elevator was very slow and very hard to find from the parking

Not easy to find the reception. The staff is not helpful and food is just ok. The beds are comfortable but the sink is located in the bedroom area close to the bed which is annoying.

Clean room great staff fresh fruit

Very hard to find entrance from parking. We arrive late at night which we we told the hotel. I wish they told us how to get up to the hotel when we arrive late. Another couple was looking for the entrance.

Easy

Definitely would stay there again, very handy for seeing all of Bilbao