Overall Ratings & Reviews Hotel Terranova

Hi there, I've just received a request for feedback and I was hoping I had the opportunity to help mproving your service. There is a lot of scope for improvement but luckily they are all easy fix. I am going to start from the "must change" going progressively to the "nice to have" 1. Mould around the bath and on the wall. This is unacceptable. It takes a bottle of Bleach and a bit of sealant to fix it 2. Nothing complementary other than two bottles of water. Your daily rate would justify a kettle, some tea bags and a couple of biscuits. It makes the customer feel welcome. 3. Furniture is battered 4. The bed for two is too small and the mattress uncomfortable. 5. Only 3 cushions. 6. The doors are not hotel doors. I'm sure there are some fire safety concerns and not compliance with regulation. 7. Breakfast could be improved. There are not vegetarian options for hot breakfast 8. Windows are not sound proof and I got woken up every night by people chatting when walking on the street. It is possibly the worst hotel I have ever been, but with some little changes it can be improved substantially

Very basic hotel but clean and tidy was there for a weeks snowboarding and great value for money

This hotel is nicely sited within view of many local stores so it very convenient. The Argentine girl on the reception was a delight to speak to regarding the unusual hobby of me and my co-guest. Best of all is staying during April as the rooms cost next to nothing as the ski season is over. The only negative is the room I was in had an audible plumbing type noise from behind the wall which continued through the night.

The hotel is in the middle of Pas de la Casa, there is parking on the surrounding streets, free between 2030-0900. The room was clean and comfortable and breakfast good. The separate cafe on the ground floor is not quite so good. The picture is taken from our room.

Hotel seems to be going under a renovation, no ski lockers, and no real reception, room was very basic, but comfy, and clean. Very close to bus station which was ideal!

Cambiamos de habitación por el ruido que hacían las tuberías y por el ruidos de los baños que se escuchaba cuando se bañaban los vecinos. Mi mujer olvidó en la habitación su camisón de noche y se lo llevaron el servicio de limpieza y no quisieron devolverlo. Una auténtica vergüenza por parte de ellas. No volveré nunca a ese hotel y no lo recomiendo a nadie por ladrones!

Hyggelig personalet. Helt greit for overnatte.

Hôtel correct, bien situé, facile d’acces

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Parfait pour un week-end en amoureux a coter de tous les commerce et resto et personnel discret et sympathique

Hôtel facile d'accès,calme,propre. Bien dans l'ensemble. Seul bémol le bruit du chauffage.

Tres bien place dans le centre ville. Tres sympa et propre

L'accueil est agréable et les lits confortables.

Chambre de bonne taille pour 3 personnes, et propre même si on a eu un doute sur les draps du petit lit. Sdb Propre mais vaillissante . Ascenseur vieillissant. Petit déjeuner médiocre, les machines à jus en pannes (les 3), café très mauvais. Laitage pas mis au frigo. Hôtel sans parking, parking payant.

Simplement convenable

Hôtel non insonorisé, bruyant ! Toute la nuit j’ai entendu le voisin de chambre ronfler. Le chauffage n’est pas indépendant, il faisait une chaleur intense dans la chambre. Ne regardez pas les photos du petit déjeuner : il n’y a rien qui correspond, il faut aller au bar à côté prendre un café et viennoiseries c’est tout. Côté réception l’amabilité est limite, les sourires inexistants. Hôtel propre.

Personnel accueillant

Pas de volets, juste des rideaux qui laisse passer toute la luminosité

les chambres sont propres bien que désuètes, l'accueil est chaleureux le petit déjeuner bien.

Un séjour très sympathique avec petit déjeuner buffet,un seul petit bémol aucun parking, très galère de trouver de la place pour charger les valises,en plus places payantes.