Says check in from 12, check out 12, please make this clear, turned up at the hotel to check in at 12, room still occupied, didnt tell us where we could store luggage, found luggage room inlocked??? Left cases and came back at 3, checked in, no mention of where breakfast was, pool or lifts, we were only there for 2 nights, had paid for breakfast, was getting picked up for airport before breakfast time, asked on the last night if maybe we could get a early breakfaat, was told they needed 24 hour notice, so if she had told us that when we checked in we could have booked it???? The reception staff need more training Im afaid , bar closes 2 till 4 for siesta? But not allowed own drinks round pool ???

Great friendly hotel staff very welcoming , great location , will come back again

Breakfast & staff lovely, ideal location slightly away from the more lively bars & strip. Only downside was sofa bed not very comfortable.

The room was spotless, plenty of space

Lovely hotel , room great, clean and comfortable. Location central for everyone. Good choice of breakfast. Helpful staff.

Everything very clean, breakfast superb and entertainment very good. Was looking forward to using the Spa on the Sunday but was closed that day

Used the spar, no staff,, key in reception. Spar was good and plenty of towels.

Nice and tidy

Perfect location and loved the room. Would have liked to have stayed longer

What spa didn't no there was one

The room was cleaned every day and towels were changed if left in bathroom. You could have beach towels with a deposit which could be changed every other day. Breakfast was good with plenty of choice. All the staff were good and friendly very enjoyable stay

Staff were very friendly throughout making us feel welcomed. Hotel is in the perfect location to explore old town and the beach with a short walk to both. Room was perfect for the short stay and the breakfast buffet had plenty of choice to set you up for the day….. Overall great hotel, location and couldn’t have asked for more

Breakfast buffet was the largest I've ever experienced. Food selection was excellent. Very good quality. Woman on the desk remembers residents and their room numbers.

Great

Convenient location, clean rooms, good breakfast, friendly service - all good

Excellent hotel for Benidorm, staff were so helpful

A very nice Hotel; food was always nice and hot and room very comfortable: The hotel weel located for the town and seafront. Paid parking just across the road so very convenient

Great stay with friends. I can’t even rate the staff for their service in a scale of 0-10 they all deserve a 20. From front desk , restaurant and love our maid she was the nicest person I have met so far

Everything about our stay was excellent the hotel, staff, cleanliness etc also was my husbands birthday and they had left a bottle of cava in the room which was a lovely touch

Due to the present situation (Covid) there were only around 10 people staying in the Hotel, but we were very impressed with the service we had and the care taken for our safety. The room was perfect with everything we could wish for and the food was very plentiful - all served at our table due to the restrictions