This was our first time visiting Mexico City, and overall, we had a very pleasant stay. The property is ok, well-maintained, and spotless. We especially loved the breakfast buffet—it was one of the highlights of our stay. Unfortunately, we did encounter an issue with the airport transportation that left a bit of a bad taste. Before our trip, I personally called the hotel to arrange both pick-up and drop-off transportation to and from the airport. I was told by the receptionist that the total cost would be 1,300 pesos (approximately $75), which I agreed to pay when we checked in. The day before our departure, I called the front desk to confirm the pick-up time for the airport and was then told that the amount I had paid was only for the airport pick-up and did not include the return trip. This was not how the cost had been explained to me during my initial phone call, so I was disappointed by the lack of clear communication. Since the airport is only about 15 minutes away, I ended up taking an Uber, which cost me only about $11 dollars . I would recommend that the hotel be more transparent and specific when explaining transportation fees to guests to avoid misunderstandings. Despite this experience, we enjoyed the property and our stay overall. The hotel has a lot to offer, and with better communication regarding transportation services, I would have no hesitation recommending it.

For one overnight staying it was very good.

Na

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Very clean and quiet

clean rooms, great staff highly recommend.

Un hotel de mala muerte, cucarachas x todos lados, eso no se le puede llamar hotel, es un lugar para gente borracha que solo pasa a tener sexo. Prohibido ir con niños ahí, es un hotel de muy pero muy baja categoria

The room was very clean. Staff very attentive. Breakfast was plentiful. Nice exercise room was a perk

Just great

The staff in the restaurant were very nice and friendly. Mariana was there every single morning ready with a smile to serve us breakfast and she is the nicest person ever. She made our family feel special and welcomed in Mexico City.

muy bien limpio todo el tiempo.muy comodo

Great breakfast

Very friendly staff

It is very close to the metro station of Pino Suarez, so it’s in a good location. The hotel cleaning staff is great and clean super well!

Todo

The service and everything in the hotel was great, the only thing was the jacuzzi was out off service but everything alse was great,thank you.

I want a shout out to Gabriel at the hotel Flamenco bar on the 7th floor. He was very kind, friendly, and welcoming. The happy hour prices were amazing and he’s drinks were even better. You need to check the bar out and ask for Gabriel!

Staff seem soo unfriendly They lied to us that the hotel is in central downtown but it was in a very ugly place. Not the real central near the statue of independence. They pretended that they didn't have a clue while they clearly knew what they were doing But overall the hotel is the cleanest I have ever stayed at. No airport shuttle Breakfast time we were given cards only for then t9 take them again starting that we didn't pay for it. We were rushing to catch a flight we didn't bother even arguing Smells fresh fresh fresh! We lost some of our things in the hotel but only noticed when we had left the city. We will contact them to ask.

No pool…

Good stay