The property is boutique style with the center atrium housing the pool. The bar is located on the rooftop with plenty of seating. The front desk staff, housekeeping, and manager were great. The staff made the stay wonderful. The building is currently going through improvements.

Manager

Clean rooms. Great staff. Great beverages.

Our stay at Experience by G in Mazatlán didn’t start off the way we had hoped, but it ended on a very positive note. What made the biggest difference was the manager taking the time to personally speak with me and my family about our concerns. He genuinely listened and went above and beyond to make things right. After that conversation, our experience completely changed. The bar was fully stocked and stayed open later, and our late checkout fee was graciously waived. Those thoughtful gestures made us feel truly valued as guests. Although the hotel is a bit farther from the main attractions, it gave us the opportunity to walk around and discover more of Mazatlán, which ended up being one of the highlights of our trip. Thank you to the manager and staff for turning our stay into a positive experience. Great customer service can make all the difference.

Staff very helpful, Quiet, Clean, on main Tourist drag,

Clean room with super comfortable beds and pillows. Amazing staff. Clean pool. Outstanding food in the restaurant.

Great Place

Una muy mala experiencia con la recepcionista no volveria

Room was nice, I was a little surprised there was no dresser or closet but that's on me for not reading the details closely and we managed just fine without. AC worked very well it was super convenient having a remote! Staff were lovely and very helpful. Food in the restaurant was great and fresh 😁

Feels more like a motel rather than a hotel. The service was okay - not very refined/professional but responsive. The pool area is small but pretty. The parking lot is detached, maybe a block away. The walk to it wasn't very pleasant especially at night - felt a bit shady. You could find street parking closer to the hotel though. The room itself was decently clean. Our sheets had what it seemed to be permanent stains (though they were washed clean).

Room /service

Amenities , room comfort , pool temperature

Staff were extremely helpful, from asking for water or towels or calling us a taxi, they were always quickly able to help. The room was comfy and the AC worked very well. Lots of shower pressure. Will definitely come back

Friendly helpful staff. Room was clean

i was looking forward to my stay since i have been a client before. So sad to see this once beautiful Boutique Hotel fall apart because there’s no maintenance : dirty pool, dirty floors, dingy sheets, moldy room, water bugs!!

excelente lugar para relajarse

Great stay

I booked this property because of the roof top experience, the pool wasn’t working it was under construction and the bar and the juice bar were closed . I did enjoy the the beach club , food was amazing

Excelente

Me gustó todo bien , es la segunda vez que lo visito, nomas que me hubiera gustado que llenaran el refri como la primera vez que fui, o que pusieran jabones para bañarte , esta vez no me pusieron jabones:( nomas me dieron shampoo y me duró poco pero en si el hotel está muy bien!