Overall Ratings & Reviews Thompson Madrid, by Hyatt

Amazing hotel. Staff was very welcoming! Clean and top amenities! Nothing negative about this hotel. Will stay again! My rooms door rattled a bit every time the nearby doors closed. Should be an easy fix. But definitely just amazing hotel! Will stay there again hopefully!

Over all great and nice room !

The staff was terrific! Very helpful and friendly. The restaurant was convenient for breakfast and the food was good. The hotel is centrally located with an almost complete new plaza in front and a taxi stand is just on the opposite side from the hotel. This made our museum trips much easier. The room wasn’t large, but it had a great shower.

Location was great and room very clean. Lobby bar and seating area limited/small.

Hotel was nice, area is great. Dead in the middle of everything. We had a Terrance room. It was nice, the floors seem squeaky for a somewhat new hotel. Linda made me feel unsafe same goes for the Terrance. Overall hotel was great only downsize. Was the pool, rooftop and outside of hotel was under construction. Staff was ok now one really went out of their way to make us feel special or checked up on us. Was just me and my wife.

Excellent location

Good location stuff is helpful modern hotel clean rooms

Nice central location. Very helpful staff.

Great

The staffs were very friendly. The room was nice.

Excelente hotel. Ubicación premium, servicio excelente! Buen desayuno. Destacó la calidad de atención del personal en general! Sin dudas en mis próximos viajes volveré a este hotel

This was a beautiful room with a beautiful view. The staff was so delightful and kind. Very helpful as well.

The front desk staff were so helpful and welcoming

gorgeous first floor, amazingly nice staff. The art work is unique and the center courtyard if so cool- view from rooms and elevator. Loved the bathroom facilities as well.

Great hotel

Property is very modern and in a perfect location. There was a little bit of construction near by so it made it hard to get dropped off at the property but that’s out of their control and not their fault. We really enjoyed our stay and the staff was extremely friendly and personal

Great

Excellent property in Centro/Sol. Hotel sits on Plaza Del Carmen which is currently being upgraded and should be lovely when complete. Location is Chueca adjacent with easy access to Malasaña, Retiro, Gran Via, and most attractions. David, Santi, and Manuel showed me nothing but comfort and grace. Thank you so much!

The client service was kind & friendly & accommodating -- really top-notch! They have yummy free breakfast for you upon arrival & got us into our room by 11am ... Centrally located, cool building & interior design, super comfy bedding & perfect bathroom!

My family of 18 stayed at The Thompson Hotel during the week after Christmas, and everything about our stay was perfect. The hotel is absolutely beautify, with modern, comfortable rooms which are nicely appointed. The staff is exceptional, providing all the services you would expect from a 5 star hotel always with a smile. Alvaro at the front desk specifically stood out at check-in, but he was one of many that made our stay perfect. And to top it off, the hotel’s location could not be more central to many of the most visited sites in Madrid— Puerta del Sol and Gran Via are literally steps away. The hotel is pricey but well worth the splurge. We will be back.