Overall Ratings & Reviews Four Points by Sheraton Kigali

The hotel was great, but the staff was AMAZING! Everywhere we went in the hotel, the staff was kind, helpful and so very welcoming. Breakfast was excellent and the room was very clean and comfortable.

Loved this place! Staff was amazing and the breakfast buffet was delicious! Room was very clean!

Stayed there for two nights and the staff was amazing! Helpful in finding me restaurants and a private car. I left for a few nights and needed a place to take a shower before our long flight to America and they allowed me to come back over and shower. Staff was very nice and the breakfast was the best breakfast buffet I have ever had. Price was great too!

Comfortable

The staff and service at this hotel were top notch - so pleasant and helpful. The property was very clean and had an necessary amenities. The hotel is also very centrally located, making getting around the city a breeze. The only thing that requires improvement, from my perspective, is adjusting the water temperature in the shower as the flow is not consistent (scalding one moment, cold the next). On the plus side, water pressure was excellent.

Excellent service, good food options

Very friendly staff, clean and multiple dinning options

Beautiful and great staff!

Beautiful property with gym, pool, restaurants. Food was good. Room was comfortable. Staff was excellent !

My family and I had a wonderful time. Thank you to all your staff for the excellent service.

Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali

Rooms are huge and in excellent condition, as I shared with one of the staff that it should be a 5-star property (and she agreed). Breakfast buffet spread was excellent too. Staff were all nice and friendly. The pool area could do a little sprucing up though. But overall, I would definitely stay here again.

Good central location. Excellent staff.

Staff and management (Teddy) went above and beyond to make our stay comfortable. A small issue was handled well and surpassed our expectation. We are grateful to all the friendly and welcoming staff at this property. Thank you!

Best experience

Check in with Jusua was very quick and friendly he took care to expedite process since we arrived in the middle of the night and we wanted to sleep. Breakfast had a great variety and was plentiful. Staff were really nice and service was efficient. Check out was a breeze. 15 min from the airport.

The staff were very warm , breakfast was sumptous and the rooms were good .The location is very good as well .

There is lot of room to improve in Food quality and taste. Restaurants inhouse are just mediocre. I suggest they bring in some good chefs to add variety. As an Indian, I did not like any Indian inhouse cuisine. I had to order both meals from Khana Kazana

Property is very clean and staff are super nice.

I had an amazing stay at Four Points. The incredible staff made my stay a 10/10. Queen, especially, went out of her way to ensure I had a wonderful experience. I can’t recommend the Four Points enough and look forward to staying there again when I return to Rwanda.