Got an electric shock from a loose switch on the bedside light. Reported it and member of staff came immediately and he also got an electric shock! The lights had been switched on as part of the turn down service, so not sure why the person who put them on didn’t report the broken switch to begin with. They did move me to another room straightaway for my own safety, so staff handled it very well, just wasn’t expecting to have that experience in a 5 star hotel.

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Really a treat to stay here (2nd time) staff can not do enough for you/2 min walk for shopping dinning a calm no hastle stay 10/10

Thank you!

Excellent hotel in the middle of the old city

Absolutely brilliant hotel. The staff couldn’t do enough for us. We loved it

5 star experience all around, really accommodating and helpful staff. Receptionist at check in was especially helpful

Gorgeous hotel in old Palma town.

One of the best hotels we have ever stayed at.

Lovely property. The staff was the absolute highlight. Big gratitude to Anna and Serji at the front desk and Racier in the restaurant, as well as the other servers, and the gentleman who did turn down service. I don’t have all the names and wish I did, but every single staff member made our stay special. Great location!

Attention to detail perfect, superb friendly staff, huge comfy bed, lovely pillows, great shower, enormous breakfasts, lovely setting, very close to Cathedral, easy to walk everywhere.

Staff were extremely friendly and helpful.

It was beautifully redone to be old Spanish style. Good food, felt like a resort, showed up early and room wasn't ready, so gave my wife and I private use of the spa to shower and get cleaned up from trip.

Excellent hotel with rooms that are well appointed and extremely comfortable. Excellent service and lovely food. Highly recommend as a great home base in Old Palma.

Really intimate hotel with staff that couldn’t do enough during our stay

The staff were very friendly and made us feel very welcome. The breakfast was excellent, the room was just as it looks in photos. Everything was beautiful, we'll definitely come again.

Very well apportioned and laid out. The location is very convenient for many attractions and shopping etc. room very clean and well-maintained with everything one expects. Huge bed! Amenities and consumables of high quality Staff friendly, helpful and professional without being overly fussy Breakfast excellent in terms of choice and quality Two v. Minor points that could be attended to: 1. The huge bed in my room was positioned along with a bedside table in such a way that the doors of the wardrobe (generously sized) couldn’t be fully opened making it awkward to access. - for correction next time there’s a refurb. 2. If offering a range of TV channels check they all work (reported at time and efforts to fix unsuccessful). Neither issue spoiled anything though.

The whole hotel, it’s facilities and staff are superb. Only 16 bedrooms so a very personal service from excellent staff.

Best holiday ever!

very relaxing hotel to stay in with great staff