Overall Ratings & Reviews Kamenoi Hotel Aso

It provides a good Japanese hospitality as usual. The buffet breakfast and dinner are good (we shouldn't book them for both nights as we were just too full after the first night). The hotel could invest in renewing some of its facility but it was still a pleasant stay. My only complaint is that the breakfast finishes at 9am which is far too early for European guests.

Staff were great and attentive, nice little fruit farm close by. But hotel is a bit isolated so need to drive out to go elsewhere. Had a bit of kids toys you can borrow to play both indoor and outdoor that the kids loved!

We booked Kumamon themed room. The room was neat & nice and kids were happy. The buffet options and quality were good and staff were helpful and friendly. Onsen was good with a few pools for choices, indoor & outdoor.

Room was a bit tight for 4 people. Normally the beds are prepared for sleeping at the end of the day but it was not the case in this hotel. Dinner and breakfast were good- big spread and delicious.

Hotel sits on lovely grounds, with the mountain ranges as a back drop. Parking is a breeze. The rooms are really basic and the in-room bathroom is tired and not well maintained. Availability of games, grounds makes it more suitable for young families

Lovely hotel and fantastic dinning buffet

Onsen was excellent!

Food was good

The room is a bit dated but overall still a pleasant stay. Room is spacious with a good view of Mt Aso. Dinner included is very so-so, breakfast is better. Public bath is fantastics with several onsen and an outdoor onsen. Good family hotel.

Fantastic stay at hotel kamenoi with the panoramic view of the mount aso greeting us every morning and star gazing at night. My kids absolutely love the huge grass patch and the myriad of toys, sports equipment like baseball, curve ball and soccer balls to keep them occupied. The outdoor onsen is a must try. Definitely recommend this hotel to fellow travellers

This is what hotels should be. Clean, fun, and affordable. It’s perfect for the value. Best hotel in Kumamoto Prefecture

Good location & spacious room for 3. Nice public bath area.

Very pretty area in the mountains; quite a walk from the train station, but there's a shuttle with a very good, kind, and informative driver. Unfortunately there aren't many trains at the station, and the shuttle starts after the first train leaves (the next leaves several hours later). Breakfast was good, dinner was good but the same every night and very very expensive (8000 Y per person for a buffet). Not much in the way of directions to local attractions like the volcano hikes etc. although they do have a book telling you about local attractions (in Japanese; the staff also don't speak English, which isn't an issue really but it would be nice to have written guides in English). A car would be very helpful if you're staying here.

Great Onsen and free ramen provided

Negatives: no gym and the onsen is a bit old. Positives: plenty of free parking places. The included breakfast and dinner is fantastic. Beautiful view from the hotel room. Can see Mt Aso from the room.

Staff was very helpful, buffet was great

I loved it! It’s nice to see a hotel that still offers karaoke, space to relax, and massage chairs. It was peaceful and affordable!

Rooms were spacious and clean but pillows were too soft. Buffet breakfast supposed to end at 9am, was very disappointed there was no more salmon when I went down at around 8.15am and the staff did not replenish food items that ran out. Overall, both breakfast and dinner buffet spread were mediocre considering the high price. Staff were not extremely warm and hospitable for Japanese standard.

Breakfast and dinner buffets exactly the same three days in a row. Exactly, from the main courses to the vegetables and desserts. Dining room thrown together like a public school cafeteria. Management seems to be run by an accountant from Tokyo, someone who has never spent a night there, and certainly never stayed for breakfast or dinner.

Room is a little bit old, staff is already packing food away 15 mins before the end of the buffet, big bath is fine but will be small in peak season