The staff are friendly. Location superb.

The buffet breakfast was a let down

The room is spacious & clean, only the water heater takes a few minutes for the water to heat up.

Good for family. Amazing kids pools. Distance to shopping centre is ok, just grab to move around

Always been a home away from home for us

It was so much fun, I want to stay there again.

Perfect choice to stay. Good staff, helpful, clean room, good food, and the location is very strategic.

Perfect place to stay, good staff, clean room, very good food.

A 5-star hotel with true 5-star service, spacious, bright, clean rooms, and comfortable amenities. Delicious and varied food.

Best 🫶🏻 comfortable, clean, recommend to anyone who wants to stay here

The service is really good... everything is fast and friendly... will come back to stay at Ascott again

Superb hotel with best view, walking distance to Gleneagles Hospital

Room, facility, food, and team very well. Nice guys...

The best hotel breakfast i have had recently! Variety of choices, tasty! Hotel room was clean, location was great! Everything is great! Will definitely come back!

We stayed at this hotel from October 15th to October 18th, 2025. On our last day, we tried to book an online car transport, but since we had some difficulties, we decided to ask the Front Office for help to call a taxi. The Front Office directed us to the concierge. At the concierge, they called a car that was waiting in front of the hotel. It turned out to be an unmetered and illegal taxi. Shockingly, it was the hotel’s supervisor at the concierge area—not the driver—who quoted the price of 70 dollars. We were confused, as hotels normally call for official taxis that use a meter. When we told the hotel supervisor that we did not want to take an illegal taxi, he reacted arrogantly and was not accepting. In the end, we managed to successfully book an online car through the app instead. This experience was very disappointing and truly damaging to Ascott’s reputation. Is there some kind of business within a business going on here? This is also potentially veru unsafe and dangerous! Very disappointed!

The hotel staff were very friendly and helpful both during check-in and check-out. The rooms were clean, very spacious, and the location was excellent. You can directly see the beach from your room. The beach area is perfect for morning jogging. The hotel pool is also great. Every time we go to Penang, we always stay at Ascott.

Great location, lovely hotel, we will come back

The hotel’s location is quite strategic, being close to various public facilities and dining options. The room was nice, and the staff were very friendly. However, the quality of the linens, particularly the blanket, felt rather rough and uncomfortable to use for sleeping. Even after requesting a replacement, the linens still felt coarse and not soft. In addition, the breakfast selection was limited, and the taste was very standard, with nothing particularly special.

Always stay here because the rooms are very clean ⭐⭐⭐⭐⭐, breakfast is always delicious 👍 All the staff are very friendly.

Pleasant atmosphere, close to culinary places, close to hospitals, clean rooms, quiet and clean hotel area.