Close to Ganesha Hospital so walking only takes 10 minutes

The rooms are spacious, comfortable, and clean. The garden in front of the hotel is also quite pleasant for morning walks.

This hotel is really bad, you paid a lot for the power to be constantly turned off. Imagine the power could go out several times during your stay. With a building that is 36 stories tall and I happened to be staying on the highest floor, imagine the wait for the elevator down could be up to an hour. Because there are only 3 elevators and one is under maintenance. Then when you want to go up, you have to wait again. It's really bad. My advice to those bringing elderly people, choose another hotel. It's really not worth it. Then we complained, no management explained, only said sorry, sorry, no update from management. Ha ha ha ha, we even wanted to go up to the room, scared of something happening, it was difficult to go down, difficult to go up. With so many rooms, there should only be 3 elevators, if there are problems or errors, the remaining two, when there is a private party or something, it will be a disaster. My advice to those bringing elderly people, it's better not to stay here, choose another hotel. If you are young, it's still okay to use the stairs if there is a power outage or the elevator is faulty.

The staff are friendly. Location superb.

The buffet breakfast was a let down

The room is spacious & clean, only the water heater takes a few minutes for the water to heat up.

Good for family. Amazing kids pools. Distance to shopping centre is ok, just grab to move around

Always been a home away from home for us

It was so much fun, I want to stay there again.

Perfect choice to stay. Good staff, helpful, clean room, good food, and the location is very strategic.

Perfect place to stay, good staff, clean room, very good food.

A 5-star hotel with true 5-star service, spacious, bright, clean rooms, and comfortable amenities. Delicious and varied food.

Best 🫶🏻 comfortable, clean, recommend to anyone who wants to stay here

The service is really good... everything is fast and friendly... will come back to stay at Ascott again

Superb hotel with best view, walking distance to Gleneagles Hospital

Room, facility, food, and team very well. Nice guys...

The best hotel breakfast i have had recently! Variety of choices, tasty! Hotel room was clean, location was great! Everything is great! Will definitely come back!

We stayed at this hotel from October 15th to October 18th, 2025. On our last day, we tried to book an online car transport, but since we had some difficulties, we decided to ask the Front Office for help to call a taxi. The Front Office directed us to the concierge. At the concierge, they called a car that was waiting in front of the hotel. It turned out to be an unmetered and illegal taxi. Shockingly, it was the hotel’s supervisor at the concierge area—not the driver—who quoted the price of 70 dollars. We were confused, as hotels normally call for official taxis that use a meter. When we told the hotel supervisor that we did not want to take an illegal taxi, he reacted arrogantly and was not accepting. In the end, we managed to successfully book an online car through the app instead. This experience was very disappointing and truly damaging to Ascott’s reputation. Is there some kind of business within a business going on here? This is also potentially veru unsafe and dangerous! Very disappointed!

The hotel staff were very friendly and helpful both during check-in and check-out. The rooms were clean, very spacious, and the location was excellent. You can directly see the beach from your room. The beach area is perfect for morning jogging. The hotel pool is also great. Every time we go to Penang, we always stay at Ascott.

Great location, lovely hotel, we will come back