The restrooms were extremely smelly and dirty, and the carpets in the rooms weren't cleaned properly. The swimming pool had limited hours, ending at 9:30 AM. The breakfast was terrible.

I stayed at Toan Thang Stone Hotel for two days, from 00:30 on January 4th, 2026 to 18:00 on January 6th, 2026, in room 1001. The overall experience did not meet expectations for a 4-star hotel. Upon arrival at 00:30, there was no security guard or lobby staff available to open doors or assist with luggage. The taxi stopped in front of the hotel, and I had to get out, carry my luggage myself, and proactively seek out the reception desk. After complaining, a female receptionist came down to assist, explaining that "the security guard was busy." The lack of staff on duty at night is unacceptable for a 4-star hotel. Furthermore, the attitude of the security staff was deeply disappointing. Their communication with guests was impolite, gesticulating, and speaking curtly, unsuitable for a high-rated hotel. The next morning, the toilet in my room was clogged, forcing me to call a technician to fix it. After a tiring night of traveling and because it was so late, I didn't request a room change and accepted the temporary stay. However, this incident further highlights the lack of thorough room inspection before handover. In addition, the room's cleanliness was poor. The bed, headboard, sofa, and fabric surfaces showed old stains and visible dust. The bedsheets and areas of direct contact didn't feel clean, significantly impacting my overall stay. The room was reasonably sized, but the quality of hygiene, service attitude, and operational procedures were completely inconsistent with the advertised price and star rating. The recurring problems indicate a lack of control in operational procedures and staff training, especially during nighttime and early morning hours. I hope the hotel will seriously review its 24/7 lobby duty procedures, retrain its security staff on service attitudes, and thoroughly check the condition of rooms (especially cleanliness and toilet facilities) before handing them over to guests. Without significant improvement, the actual experience will hardly meet customer expectations.

The room is quite ok, the only thing is that the air conditioner is cold at 27 degrees, hot as hell at 28 degrees. The bathroom is clogged every time I shower, water overflows. The cleaning staff is not polite, every morning they talk and laugh loudly outside. The room is not soundproofed well so you can hear very clearly.

You are dead. Ksan dep. Phong knows it.

The rooms here are quite nice and clean, the service is good. I feel quite satisfied.

The room is nice and clean, the staff is a bit small so you can do a lot yourself

The bathroom and toilet are extremely cramped. The bathroom floor is slippery, the small standing shower showers water leaks out. If you leave the sink outside to wash, the floor gets wet. The receptionist seemed unhappy about booking a room through travel. When I arrived to check in, he refused to confirm my check-in and told me the room I booked was full and the person in charge had not locked it on the app. And insisted there was no room left. When it's time for me to relax, give me a room like the one in the picture. The next time I booked through travel, the receptionist said the system did not confirm. Then she went to the hotel and checked in directly. When I asked about the price, they were told the price at the reception was higher than booking through travel. It turns out that people don't like to book through the app because they can't sell the room at a good price