I was stranded and didn’t get a code for the doors i tried contacting both hotels.com and the owner both was busy. i ended up leaving birmingham and going back to london.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia