Had a fantastic 2 night stay with the family! The check-in staff were super friendly and helpful, and took care of every detail. The rooms were very clean and tidy and the bathrooms are very hygienic and spotless which is what I appreciate to enjoy a comfortable stay. The night shift staff were very helpful and kind and sorted out any request we had, so thank you very much. The check out process was very smooth as well as providing a space to store our travel luggage after the checkout since our plane leaves in the evening and we did not want to explore London while carrying all of that with us😎. Thank you Suzanna ( sorry if I misspelled your name 😅 ) for your help, patience and kindness throughout our stay and during the last few hours of our checkout, you made everything very easy for us. Will definitely be booking a future stay with the Hoxton at the Shepherd's Bush location. Kind Regards to the hotel and staff.

Always happy to return to Hoxton. Exceptional bed and pillows that are just right! Solid amenities. Little details like the cups and the miniature milk bottles are making almost whimsical. Looking forward to our next stay! Also, love Chet’s burgers downstairs - very convenient for late dinner option.

Unfortunately, we were not satisfied with our stay at this hotel. We chose it based on its reviews and ratings, but our experience did not meet our expectations. First of all, the surrounding area of the hotel did not feel safe at all, which was something that was barely mentioned in the reviews. While walking from the metro station to the hotel, we encountered several individuals who appeared intimidating and made us feel uncomfortable. In addition, the room we were given seemed to be designed for guests with disabilities or elderly guests. The bathroom sink was extremely small and not practical to use. The room—especially the bathroom—was different from what we had seen in the photos. On the positive side, the hotel was clean and the staff were friendly and helpful throughout our stay. Overall, the experience did not meet our expectations, and we would not consider staying here again.

Stayed at The Hoxton last night after me and my partner got locked out of our flat after one too many drinks nearby. We were struggling to find a room because it was really late, but the night team were so helpful. We spoke to a gentleman named Kevin who told us we could come over, and we were checked in by a lovely man called Tanbir I think his name was. Both were really friendly and made the whole situation much less stressful. We also had breakfast in the morning before checking out, which was really nice — especially the pancakes! We’ll definitely be recommending this hotel to our friends and family.

Had a very beautiful stay at The Hoxton whilst visiting the area for a concert at the O2 Empire. We've never stayed in Shepherd's Bush before but this hotel seems very central. It overlooks the Shepherd's Bush green, which is very pleasant, and is only a 5 minute walk to the tube station. Plenty of shops and the market in the surrounding streets. But what best suited us was that it was only three doors down from the concert venue, which was excellent when we left the venue at midnight. The hotel itself is immaculate, very well-kept and the design aesthetic is beautiful. It feels like a luxury hotel. On a cold February day the lobby and bar was lovely and warm. On arriving, the reception desk was staffed by some lovely people who were very welcoming and smiley. In particular I'd like to send my thanks to Karada (I hope that's spelled correctly), who was very lovely - what an absolute ray of sunshine to be welcomed with! She was super enthusiastic and explained everything perfectly, and was possibly the nicest person I've ever spoken to at a reception desk at a hotel. The room was beautiful, super clean and modern. The bed was really comfortable and so were the pillows. There was a radio and big TV in the room, which was nice. The thermostat worked and we were able to make the hotel room nice and warm for our late return in the cold. The bathroom was lovely and I wished we'd used the shower because it looked amazing, but we hasn't the time. Breakfast the next morning was a little weird, but still nice. It's here why I knocked off a star for the service. When we came to breakfast we arrived at an unmanned desk and there was a few of us waiting there, not really knowing what to do. We'd pre-paid for breakfast alongside our room, but a lot of people were just coming from outside (not staying at the hotel) and were taking up a lot of the tables, hence our wait. The lady who eventually came over to check us in was quite quiet and not the happiest. We weren't told what breakfast items were included for the pre-paid breakfast, more information beforehand would have been good. It took forever for anyone to take our order, we actually had to track down a waiter to ask them to come over (in the meantime, the lady on the table next to us, who was behind us in the queue to get in, had ordered and was eating). My order came wrong, as I only ordered scrambled eggs on toast and they gave me a full English. A glass of orange juice was missing. It all seemed quite frantic and I can only assume it was with the demand of non-hotel guests adding to the busyness. It would be nice for the hotel guests have priority, or a larger dining area if you want to accommodate both types of clientele. Besides all of this, the breakfast room itself was decorated very nice and again, felt like a luxury hotel. The food was really good and definitely more up-market than what I'm used to for a hotel breakfast (not a bad thing). Overall I would definitely stay here again if we happened to be in the area. Thank you for the stay!