room was clean, the procedure to check in without receptionist was very clear and everything worked well

I had a very frustrating and disappointing experience with this hotel regarding parking. I specifically chose and booked this hotel through Expedia because it clearly stated that parking was available. As a traveler with a rental car, parking was an important factor in my decision. However, upon arrival and check-in, I was informed that the hotel does not actually have its own parking facility and instead directed me to a public parking lot. This was already misleading and frustrating, as the information provided on Expedia gave the impression that parking would be conveniently available on-site or at least directly affiliated with the hotel. What made the situation even worse was what happened next. The public parking lot I was directed to was not only located a noticeable distance away from the hotel, but when I arrived there, it was CLOSED. After a long day of travel, having to deal with finding alternative parking late at night in an unfamiliar area was extremely stressful and inconvenient. The room itself was clean and comfortable, which I appreciated, but unfortunately it did not make up for the inconvenience caused by the parking issue. This experience felt very unprofessional and poorly managed. If the hotel does not provide its own parking, this should be clearly and accurately stated in the booking information. Guests should not be misled into thinking parking is readily available when it is not. Overall, this caused unnecessary stress and significantly impact

The room very clean staff very polite and i have a lot restaurants near the hotel bar etc.

Clean room

Très Bien

Very good

Tout O.K

Very clean and right in the heart of old Quebec. Would definitely go back

Room was nice, exactly what we needed. Hotel location was great!

Very nice room and bathroom! Right beside lots of restaurants and shops, 5 min walk to the carnival

La chambre était propre, quartier tranquille et près de tout.

Nice room and clean

The images on the website did not reflect the property accurately. The room was advertised as having two queen beds, but there was only one. Towels had holes in them and the bathtub was very small. The room was clean and the staff clearly work hard, but the property feels under-invested and closer to a youth hostel standard. The location was good for us, but overall we were disappointed and felt misled. The hotel was unwilling to acknowledge the discrepancies or offer an alternative room.

Very good location.

La était un

We came to Quebec City for the German Christmas Market. This is a busy time, and although this hotel would not have been our first choice, it was in our price range and available. Overall, we were more than satisfied. This is a budget friendly, basic hotel right in Old Quebec, steps from the major points of attraction. Communication prior to arrival was clear, concise, with little delay. Our rooms were very clean, comfortable and despite being advised there would not be housekeeping during our short stay, they still cleaned our rooms each day. We had a problem with one of the coffee makers in one room: it was replaced same day. All hotel staff encountered were helpful, professional and pleasant. We did not expect, for the price, luxury and we didn't get it. For the price, we got what we expected: restrained but clean, comfortable rooms very close to what we wanted to see during our stay. We would stay here again and we do recommend it. Note #1: this is a sister hotel to, among others, the nearby Acadia. It was made clear to us that in a pinch, we could seek help for issues there, if needed. Note #2: the hotel is older and aspects could be improved/repaired. Our sense is that current labor shortages & reduced tourist environment will make any sprucing up an immediate and understandable challenge.

We enjoyed the location. Our room was delightful although it was cold and we could hear everyone above us. But that had a certain charm to it. Beds were very comfortable.

Very nice, spacious room! Perfect location, excellent staff. Small fridge and microwave provided. Would have been great if they provided some better seating options - really just beds and a desk.

Beautiful stay. Perfect location and friendly staff as well.

Plus: Quiet, clean, reasonably priced, near everything one wants to visit and enjoy. Minus: We chose this hotel because of the welcoming photos. Our room did not resemble any of the photos presented. We were in cramped quarters (difficult to go around bed), was very warm (also a plus when coming in from cold), only one chair for two people. No bath (as most photos showed), nowhere to hold soap and such in shower. All in all, it was a pleasant stay at the hotel though false representation in pictures of rooms.