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8.7
Very Good
From 1,019 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.5
Meal
8.4
Location
9.1
Service and Facilites
8.6
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Traveler Reviews Pentacity Hotel Balikpapan
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Customer reviews
noviar a.
8.5
/10
Reviewed 3 day(s) ago
The hotel staff is very friendly, the rooms are clean, the facilities are okay (swimming pool) and most importantly the location is strategic.
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Accommodation's Reply
19 Jul 2025
Dear valued guest, Mr./Mrs. Noviar. A., Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most comprehensive shopping and entertainment center in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-Walk Mall, and many more. We hope to welcome Mr./Mrs. Noviar. A. and family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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D***n
6.2
/10
Reviewed 4 day(s) ago
smelly towels and sheets make us uncomfortable
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very valuable. We apologize for any inconvenience caused during your stay. We look forward to welcoming you and your family back to Pentacity Hotel Balikpapan and sharing an even better experience in the future. Best regards, Management
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S***i
Staycation
10.0
/10
Reviewed 5 day(s) ago
The CI and CO process was fast... I got a nice family room... basically everything was good... this is my second stay...
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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e***a
10.0
/10
Reviewed 6 day(s) ago
Strategic location close to the mall and on the Balikpapan waterfront, continue to maintain and improve its excellent service.
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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Harlisa Y. P. S.
Staycation
10.0
/10
Reviewed 6 day(s) ago
Easy access, good service, a wide variety of food, a clean pool, plenty of freebies, including foot massages, free access to Marquee, and direct access to the mall. The downside is that the superior rooms don't have a wardrobe, making it difficult to store your belongings.
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Accommodation's Reply
19 Jul 2025
Dear valued guest, Mr./Mrs. Harlisa Y. P. S., Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very meaningful. We apologize for any inconvenience during your stay. We look forward to welcoming you, Mr./Mrs. Harlisa Y. P. S., and your family back to Pentacity Hotel Balikpapan and sharing an even better experience in the future. Best regards, Management
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a***y
Leisure
10.0
/10
Reviewed 7 day(s) ago
I recommend it for a family vacation, sleep well, and go again tomorrow 😁😁😁😁
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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A***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The best everything from check-in to check-out❤️
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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S***i
Leisure
9.1
/10
Reviewed 2 week(s) ago
Because it was at the very end, sounds from outside the building could still be heard.
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very valuable. We apologize for any inconvenience caused during your stay. We look forward to welcoming you and your family back to Pentacity Hotel Balikpapan and sharing an even better experience in the future. Best regards, Management
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ID
Ivo D. S.
Business
9.4
/10
Reviewed 2 week(s) ago
Great hotel. Boss can go for a walk and find food easily. Good pick up. Free parking area.
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Accommodation's Reply
19 Jul 2025
Dear valued guest, Mr./Mrs. Ivo D. S., Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to Pentacity Hotel Balikpapan, providing an even better experience in the future. Best regards, Management
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s***n
6.2
/10
Reviewed 2 week(s) ago
Lack of food variety, long wait for check in, 1 hour, room is not soundproof, bathroom is dirty and slippery
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very valuable. We apologize for any inconvenience during your stay. We look forward to welcoming you and your family back to Pentacity Hotel Balikpapan and sharing an even better experience in the future. Best regards, Management
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s***n
5.9
/10
Reviewed 2 week(s) ago
the room is not soundproof, check in took a long time, I waited almost 2 hours, the room and toilet were not clean, the food was bland and not varied.... I stayed there twice, the menu was the same
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very valuable. We apologize for any inconvenience during your stay. We look forward to welcoming you and your family back to Pentacity Hotel Balikpapan and sharing an even better experience in the future. Best regards, Management
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C***Y
8.8
/10
Reviewed 2 week(s) ago
The room size is a bit narrow for that price. The location is right next to the Pentacity mall so it's good. Get a small towel the size of your face. Breakfast is varied and delicious. The pool is nice and free to go to the waterboom
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very valuable. We apologize for any inconvenience caused during your stay. We look forward to welcoming you and your family back to Pentacity Hotel Balikpapan and sharing an even better experience in the future. Best regards, Management
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I***n
Staycation
10.0
/10
Reviewed 3 week(s) ago
Highly recommended for those looking for a hotel in the city center ⭐⭐⭐⭐
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Accommodation's Reply
04 Jul 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experiences. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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A***n
Staycation
8.8
/10
Reviewed 3 week(s) ago
clean hotel. comfortable room, stable hot shower water, mall access just crawling to the beach, close to the swimming pool, there are 2 pool options.
minus: employees are not very friendly. / flat.
food has always been disappointing since the beginning, lack of variety. taste bland.
happy to go to this hotel because mall access is easy. and the beach view is good,
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Accommodation's Reply
04 Jul 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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AJ
Andika J.
Staycation
9.4
/10
Reviewed 3 week(s) ago
Very comfortable for family vacation
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Accommodation's Reply
04 Jul 2025
Dear valued guest, Mr. Andika J., Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome Mr. Andika J., and family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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G
Guest
Leisure
9.7
/10
Reviewed 4 week(s) ago
Room service responds quickly and improves room cleanliness
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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D***y
10.0
/10
Reviewed 7 week(s) ago
hundred
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Accommodation's Reply
05 Jun 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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s***n
7.3
/10
Reviewed 7 week(s) ago
Hot AC, no towels provided upon check-in. 3 days there, no food variations. The menu is the same. It's a shame to pay so much.
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2 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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R***S
Business
9.4
/10
Reviewed 8 week(s) ago
Staff was very responsive upon online check in request.
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear valued guests, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice for staying while in Balikpapan, and sharing your positive experience. Located right above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping center and the largest entertainment in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, The Nusantara Grand Ballroom, Aquaboom Waterpark, CNC Fitness Center, Nusa Lumina Digital Playground, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, providing a better staying experience in the future. Best regards, Management
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MY
Muhammad Y.
Leisure
10.0
/10
Reviewed 9 week(s) ago
The room is nice with a sea view but I'm confused because I got 4 pillows without a bolster, I don't know what else, the smoking terrace is small, you can only stand to go to the swimming pool on the 7th floor and the breakfast area
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+4
2 people find it helpful
Accommodation's Reply
26 May 2025
Dear valued guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for choosing Pentacity Hotel Balikpapan as your main choice to stay while in Balikpapan. Your feedback means a lot. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure that the same thing does not happen again. We hope to welcome you and your family back to stay at Pentacity Hotel Balikpapan, and share a better stay experience in the future. Best regards, Management
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