We stayed in room 1501 for 4 nights. Every night our door lock did not function. It wasn’t the keycard but the lock itself. The staff always said the maintenance manager would come in 5 min. It would take hours. The response time for when things go wrong is horrible. They had to take the lock apart in all cases.
They neither fixed the lock or moved me to another room. Frustrating.
The day I left, the roof of my room was leaking water heavily. Clearly water from the room above. A massive leak. Property maintenance is a problem here
Staff was never rude but failed to provide adequate service and brushed off the required services