Great stay wonderful time

Fantastic Hotel and staff. Very professional and kind. Very comfortable sleep indeed. Great view of Addis Ababa. Definitely will stay again.

It was the best hotel so far in Addis Ababa

Wonderful breakfast

We love the hotel and the many stairs. Not recomendable for people who don’t like to exercise. We love it so much.

We love everything

Love the professionalism of all Haile Grand staffs

Very noisy during the night.

Everything about the hotel was great

Clean room Polite and helpful staff

Yes

Clean Rooms, Great staff

Excellent Hospitality!

Excellent service, clean hotel and great breakfast!

I thoroughly enjoyed my stay at this hotel. The service quality was very impressive. Everyone was incredibly welcoming and very prompt in responding to all my needs. It was a pleasure to reside here. I had no choice but to extend my stay. I hope they’ll be able to keep up the standard.

The best experience. Amazing customer service. Love it.

Clean room and grounds

We arrived at 10 a.m., feeling tired. Check-in was at 2 p.m.; however, they kindly allowed us to stay in the room at no additional cost. Thank you, and we will stay there when we return to Ethiopia.

Clean room, the hospitality is on another level.

My wife and I stayed at Haile Grand for about 15 days after our wedding, and we couldn’t have been happier with our experience. From the moment we arrived, the entire staff was incredibly friendly, welcoming, and professional. Our booking included breakfast, and we truly appreciated how thoughtful the dining options were—especially for vegan and vegetarian guests. Even when certain items weren’t listed on the menu, the staff went above and beyond to accommodate our preferences and ensure we were satisfied. The cleanliness and sanitation across the entire resort were outstanding. Our room was spotless, cleaned daily without fail, and always stocked with Haile protein bars for two and bottled water. We were very pleased with both our room and the beautiful view it offered. Every staff member we interacted with was respectful, disciplined, and genuinely eager to help. The hotel also provides a convenient shuttle service to the airport at guests’ preferred times, which made our departure smooth and stress-free. Overall, our stay at Haile Grand was exceptional. We felt well taken care of from start to finish and would highly recommend this resort to anyone looking for comfort, hospitality, and great service