Dear Valued Guest,
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations and that you decided to shorten your visit.
We sincerely apologize for the inconvenience you experienced with the room layout, storage space, sound insulation, and bathroom facilities. We understand that these aspects are important to a comfortable stay, and we appreciate you bringing them to our attention.
We also regret that your breakfast experience was disappointing. Your comments regarding the variety of food, the long queues at the omelette station and coffee machine, as well as the queue management and service standards in the restaurant, are concerning. Please be assured that your feedback will be shared with our Food & Beverage management team for immediate review and improvement.
Furthermore, we apologize for the delay in delivering the iron, the issue you encountered with the in-room telephone, and the level of service you received from our breakfast team. This is certainly not the standard of hospitality we strive to provide, and we will address these matters with the relevant departments to ensure improvements are made.
We genuinely appreciate your honest and constructive feedback, as it helps us identify areas where we need to do better. We regret that we were unable to provide the experience you had expected and hope that you may consider giving us another opportunity to restore your confidence in the future.
Kind regards,
Management Team