Overall Ratings & Reviews FUGO Hotel Samarinda (BigMall)

advantages: 1. strategic location and beautiful balcony view of the Mahakam River. 2. adjacent to the mall, easy to find food or shopping 3. quite complete variety of restaurant food disadvantages: 1. This is quite disturbing to me and my family after staying here several times, this hotel seems to be getting used to check-in times above 14.00 with the excuse that the room is not ready, even the last time I stayed, check-in could only be after 15.00. Several other guests at the hotel were seen complaining loudly in the hotel lobby/reception a hotel this big could certainly improve this by adding room service staff, especially if cleaning the room in a hurry the room feels less clean (when I checked in there was hair in the bathroom sink and the bathroom aroma was a bit disturbing) 2. the parking area around the lobby is often full during mall operating hours and the parking distance between cars is quite close, it is a bit difficult if you bring a large car such as a Fortuner or Pajero hopefully it can be an improvement for hotel management. thank you

the service is friendly and the atmosphere is comfortable

The hotel staff is very friendly, the location is strategic, the food is varied

delicious food, many variants. comfortable room.

The check-in process takes about 7 minutes, write in the note when booking the room that it will not affect it, the staff is friendly.

A comfortable hotel integrated with a mall. The price is in accordance with the facilities available at Fugo. Can be repeated to stay at Fugo.

The hotel staff is friendly, the cleanliness is very good, the variety and taste of the food in the restaurant is by far the best in East Kalimantan, I will definitely come back to stay here again.

nice hotel, solid and clean.. food also has many choices

Good, the driver is friendly and the car that came was not the same but higher

Will come back again for sure.

Nice place to stay. Close access to the mall, and in the city center

The hotel staff is very friendly, the hotel is very clean, not noisy even though it's full, the atmosphere is comfortable, the kids feel at home.

very worth it to stay here, there is a price for quality. although a little disappointed because I booked 2 rooms and asked for them on 1 floor but instead they were separated, the 8th floor and the 15th floor.

All good, worth to stay in here. The view is great.

Very good hotel, breakfast menu is complete, if you want to go to the mall you can just crawl... if you go to SMD you must stay here again

Very enjoyable and memorable.

The hotel staff is very friendly and helpful, every corner is clean and tidy, the swimming pool has a beautiful view. The room is spacious and clean. If you need something, you just need to walk a little into the mall.

Ok for family vacation and close to shopping center.

First time staying here, choose a deluxe twin room but request a king bed + free slice of anniversary cake and it was granted. Thanks FUGO The facilities are okay, close to Big Mall, the hotel is big, the pool is spacious, the food is delicious with lots of variants, but for breakfast children above 6 years old are charged an additional 90k. Free parking for FUGO guests, the shampoo + soap are very fragrant Then yesterday they weren't asked for a deposit even though I heard from several reviews that they were asked for a 300k deposit, but I didn't, maybe because there was no bread bar in my room. The staff are friendly, poll ⭐5, top notch.

Nice and friendly, very comfortable and clean.