The info for the place indicated that there is no front desk. It also says that you'll get an email 24 hours before check in hours if arriving outside those hours. Otherwise, it says that a host will greet you. We got there at 1/2 hour before check in at 3pm. No one there then or after 3pm. No email either. I had to call to get the code. The only time we saw staff was next morning at breakfast.
Room was nice and we took one with the ensuite. Grounds we nice too. However, the water in the taps, sink and toilet stunk to high heaven! I expect there is sulfer in the water. Unfortunately, it was much more than an inconvenience. we kept the washroom door closed and the exhaust fan on all night. There was a water cooler on our floor where there was just enough water left to fill the nespresso reservoir. So, whomever needed water from that unit would be SOL.
Except for the glitch at check in and the water issue, the place was fine. The drive to different towns was no big deal. The place was quiet and relaxing. I wish there was a way to see the falls. Cottage chairs out back in the gazebo is a nice way to pass time and listen to birds and crickets.