Positive: location - apartment over hotel- pool with a view- parking garage on site- communication with company was very responsive. Lots of pillows towels and comforters. Beds were comfortable. Small things to note: never got the remote for the parking garage but they did comp our parking for our stay. The floor we stayed on only had two working elevators - took FOREVER to get up/down. Pool had amazing view but didn’t get sun until 3/4pm. Negative: so many things were broken inside the apartment so it’s needs attention. Hair was found in fridge and bathroom and floors were vacuumed but need a scrubbing as our feet were dirty walking around bare foot. Laundry was left in dryer. Hardly gave us any TP for the week.

We inspected the room intensely when we first arrived. Found 3 deficiencies. Contacted the host for remedy and have it on record that they were preexistring issues. They sent someone over to make repairs where possible, Needed two emails to make it happen, but it was well handled by the second contact and the handyman.

Very well located. Apartement very small but we only stayed for two days so it was enough for us. The pull out sofa was not very confortable to sleep in. Very good value so we would return.

Nice , will do again

Clean great location my only remark would be if they had nicer pillows

All amenities were closed, no pool, hot tub or sauna. Room was clean and spacious but only 1 bed and a couch for 4 people, no pullout bed that was listed.

The room was fantastic, lots of space, and good amenities. The only issue is the building had the hot tub under maintenance, but overall everything was great.

View was incredible, clean and comfortable. Kitchen, bathroom and amenities were perfect for our family getaway. Ours technically slept 4 people which worked good with our children but really would only comfortably sleep 2 adults

Great location, everything was close by. If you need an Uber they're there with in a minute or 2. The place itself was clean and fresh. We were able to drop our bags to our room early which was great and we could see all sheets were being changed on the beds which was great to witness . No Hassel checking in or out. When we did contact them about early bag drop they were quick to answer and everything went smoothly . And also a balcony which was great for vaping .Would definitely recommend in the future

Great location for MTCC events, with a minor maintenance issue If you have an event at the MTCC, this location is absolutely amazing. It’s just a 1-minute walk or less, which made attending the event extremely convenient. The building is more like an apartment complex, so there is no restaurant or breakfast service on-site—something to keep in mind when booking. The only downside during my stay was that the bathroom exhaust fan was running continuously. I contacted customer service, and they asked me to leave the key so they could access the unit, but I was already working and unable to do so. Unfortunately, I never heard back from them, and the issue remained unresolved for the entire 4-day stay. Overall, the location is unbeatable, but the service response could be improved.

Loved the unit. The check in was a bit chaotic and confusing. The person at the desk was impatient and not very supportive - she definitely needs some training in customer service. The unit wasn't ready when we arrived. Cleaner needed more time.

Check in, check out very easy. Location was a 10, cleanliness was a 10. Bed extremely comfortable. Very quiet building. Only negative was the long wait for the elevator every time

The elevators have been out of service since the summer, which is not only completely unacceptable but also dangerous. RivetStays offered no possibility of compensation or meaningful support. The unit was also not properly cleaned — I found dirty underwear and jeans from a previous guest stuffed in a closet. Having to use the stairs to go up and down 76 floors every day was exhausting and unreasonable. I was even late to an important meeting, despite renting this unit specifically because it was directly across from the convention center. Elevator wait times ranged anywhere from 15 minutes to over an hour just to go up or down. Basic tasks became impossible — ordering food, receiving deliveries, or even quickly returning to my room before a meeting was extremely difficult. On top of that, the entire building feels like a party building. Young adults were constantly loitering in the reception hall, and I even found vomit on the ground and in bags in the stairwell. Nothing about this experience felt professional or properly managed. Considering my cost for just two nights, which is completely unacceptable. I would have expected better conditions even in a 1-star motel. I will be sharing my experience widely and advising my clients to avoid this facility.

Everything about the RivetStays was incredible! We booked this place just due to price and location! But it checked all the boxes!! Located near so many of Torontos attractions with a short few minute walk to the CN tower, union station, Roger’s centre and Wellington market and close to many restaurants and amenities! The apartment we stayed in had a view of the CN tower which was an added bonus. The apartment was clean and spacious. Loved having a washer and dryer as well to do laundry before we returned home! Had everything you could possibly need and felt like a home away from home! We already can’t wait to book again!!

lovely apartment. excellent location. curtain needs to be fixed and mattress needs to be turned. other to that it was perfect

Nice place to stay clean and quiet. Costumer service at the reception zero They are not nice or friendly to the costumers other thn that it was amazing stay thank u

great stay

What a great getaway

We had to wait for the room to be ready. Concierge was pleasant. Room wasn't as clean as hoped. Furniture (dining stools and sofas) was worn. Stools were wobbly and one of the sofas had a cigarette burn hole. Front closet slide door was broken and off the track. Convenient location. Only one elevator working and no hot tub.

Very clean, orderly and comfortable.