I don’t know where to start first check in, I waited in the extreme hot weather in the front desk area for 30 minutes for someone to come. Second I didn’t get the room I booked. Third the room I got was extremely dirty. I would never go back there again.

Absolutely HORRIBLE. They refused to let my friend visit me. I ended up not staying there and I went to another hotel. Do not stay here!!!!

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No me pude hospedar, no tenían habitaciones disponibles al llegar.

There were no room available even that we made a reservation and called them

Excelente ubicación. Sin embargo, grandes areas de oportunidad. Mejorar la higiene y todo... POR FAVOR!!!

Ok

El desayuno tiene que mejorar,el olor a marihuana en la noche al parecer de los huésped que no lo veo correcto

This was horrible. Sheets looked like they weren’t washed. The staff was young and needed more training. Rooms had Roaches. Place was run down !

I didn't expected that from expidia. I reseved the Ho

Internet slow

This hotel is absolute trash,,,, when I arrived to the hotel, front desk, informed me the the room I paid for in advance was NOT available because they gave it to somebody else,,, Next, they put me in a downgraded room with no windows,,, the bathroom was absolutely disgusting.,, the shower head was missing from the shower,,,,, thank goodness the air conditioning worked,,,, but overall this hotel is total garbage.... DO NOT go to this hotel

the location in the center of the colonial area

The name hotel is not what it should be call is more like a hostal with bad service

Well placed in the heart of the old city. Poor conditions but fair for the price. Some issues with the room keys. Another guess had to open the door with the his keys...

This place is a scam … they wouldn’t honor reservation had another 13 people outside with same issue

I am so upset to see myself being treated like this. The room crazy. This is unacceptable.

I need a refund, I arrived to the hotel late at night ready to crash and the attendant told us the hotel was overbooked and that we needed to find a different hotel. Which we had to do last minute in walking around comfort which hotels had availability. This is unacceptable, there should be some sort of email communication letting guests know when your booking has to be cancelled, so you can plan accordingly. Please issue a refund!

Stayed one night booked a second night took payment then said it was sold out Mould in the rooms staff are childish

i dont like it, personal opinion