Overall Ratings & Reviews BELA HOTEL

Traveloka (1,597)
Other sources (3)
8.6
Very Good
From 1,597 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.6

Location

8.8

Service and Facilites

8.5

People often mention about BELA HOTEL
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Bedroom (116)
Room Space (115)
Ambiance (108)
Staff Friendliness (105)
Bathroom (96)
Hotel Area (93)
Distance to City Center (92)
Surroundings (92)
Accessibility (91)
Taste (81)
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Traveler Reviews BELA HOTEL

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40
Customer reviews
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Eva
icon-Leisure
Leisure
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10.0
/10
Reviewed 1 day(s) ago
Thank you for upgrading my room to VIP 🥰
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Suwahira B.
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10.0
/10
Reviewed 5 day(s) ago
Thank you to Ms. Cahya for her very friendly service at the reception.
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Accommodation's Reply
21 Oct 2026
Dear Ms. Suwahira B., With our deepest respect from Bela Ternate Hotel, Thank you very much for your positive review. We are delighted to hear that our team and Ms. Kahya provided you with such friendly and helpful service. We will pass on this compliment to Ms. Kahya to encourage us to always strive to provide the best service. We hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel
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Suwahira B.
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10.0
/10
Reviewed 5 day(s) ago
Thank you to Ms. Cahya for her very friendly service at the reception.
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Accommodation's Reply
21 Oct 2026
Dear Ms. Suwahira B., With our deepest respect from Bela Ternate Hotel, Thank you very much for your positive review. We are delighted to hear that our staff, especially Ms. Kahya, provided such friendly and attentive service. We will pass on this compliment to Ms. Kahya to encourage us to always strive to provide the best service. We hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel
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Suwahira B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Thank you to Ms. Cahya for her very friendly service at the reception.
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Accommodation's Reply
21 Oct 2026
Dear Ms. Suwahira B., With our deepest respect from Bela Ternate Hotel, Thank you very much for your positive review. We are delighted to hear that our team and Ms. Khaya provided you with friendly and helpful service. We will pass on this compliment to Ms. Khaya as further encouragement for us to always strive to provide the best service. We hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel
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Darius A.
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Leisure
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9.7
/10
Reviewed 5 day(s) ago
Family vacation. Thank you for the room upgrade.
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Accommodation's Reply
21 Oct 2026
Dear Mr. Darius A., This is a brief message from Bela Ternate Hotel. Thank you for your compliments and positive review. We are honored to have provided you with the best service, including the room upgrade to enhance your family's comfort during your stay. We hope to welcome you and your family back again soon with the same satisfactory service. Sincerely, The Management Team, Bela Ternate Hotel
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nurmin
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10.0
/10
Reviewed 1 week(s) ago
Basically everyone is friendly 😇 from the security guard to the receptionist
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Accommodation's Reply
21 Oct 2026
Dear Ms. Nurmin, This is a message from Bela Ternate Hotel. Thank you for your positive review. We are very proud of our front-line team, both security and reception, for always providing friendly service. Your satisfaction is our top priority. We look forward to seeing you again. Sincerely, The Management Team, Bela Ternate Hotel
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M***a
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8.5
/10
Reviewed 1 week(s) ago
The ambience is cool and the service is good
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1 people find it helpful
Accommodation's Reply
21 Oct 2026
Dear valued guest, we sincerely welcome you to Hotel Bella Ternate. Thank you for leaving such a positive review. We deeply appreciate your compliments regarding the hotel's atmosphere and our staff's service. We place the utmost importance on the comfort and satisfaction of all our guests. We look forward to welcoming you again with the best service. Sincerely, The Management of Hotel Bella Ternate
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F***t
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Business
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5.0
/10
Reviewed 2 week(s) ago
The hotel was incredibly difficult to contact. I requested that my cancellation request not be accepted, even though my flight was cancelled.
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K***s
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10.0
/10
Reviewed 2 week(s) ago
The best hotel so far in Ternate city, the best lah.
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Accommodation's Reply
21 Oct 2026
Dear Valued Guest, This is a message from Bela Ternate Hotel expressing our sincere gratitude for your excellent review. We are extremely proud to have received the award for Best Hotel in Ternate. This compliment is a great motivation for our entire team to continue maintaining and improving the quality of our service. We hope to always be your first choice whenever you visit Ternate. We look forward to seeing you again. Sincerely, The Management Team, Bela Ternate Hotel
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Fauzia R.
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
The hotel room is beautiful, comfortable, and the service is also good.
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Accommodation's Reply
08 Oct 2026
Dear Ms./Mrs. Fozie R., Thank you for taking the time to share your experience. We are very proud to know that the beauty of your room, the comfort of your amenities, and the friendly service have left a lasting impression on you. Our entire team will continue to maintain these standards and look forward to welcoming you back again in the future. Sincerely, The Management Team, Bela Ternate Hotel
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T***s
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Business
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9.1
/10
Reviewed 3 week(s) ago
This is our second stay here. Nice hotel, spacious room, and a pretty spacious balcony. Yesterday, we checked in around 7:00 PM WIT, and there were no towels in the room. Luckily, a member of staff was cleaning the room next door, so we immediately asked for them. However, there was also no bath mat in the bathroom. Hopefully, the hotel management will address this.
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Accommodation's Reply
08 Oct 2026
Dear Valued Guest, Thank you for your trust and for choosing to stay with us for the second time. We are delighted that you were satisfied with the comfort of your room and the spacious balcony. We apologize for any inconvenience caused by the lack of towels and carpets during check-in. We have forwarded this feedback to the relevant department head for thorough investigation to prevent such incidents from happening again. Thank you for helping us improve. We hope to welcome you again next time with even higher standards of service. Sincerely, The Management Team, Bela Ternate Hotel
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Verified Traveler
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Medical
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10.0
/10
Reviewed 3 week(s) ago
The room was very spacious and clean, wheelchair-friendly. The staff was friendly, and the security was quite helpful during my stay. The hotel ambiance was also pleasant, and the restaurant staff were very helpful. 👍
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1 people find it helpful
Accommodation's Reply
08 Oct 2026
Dear Valued Guest, Thank you for sharing your wonderful experience during your stay with us. We are very proud that our wheelchair-accessible facilities and the cleanliness of our rooms met your needs. We have informed management of your compliments regarding the dedication of our service staff, security team, and restaurant team. As encouragement, we are committed to maintaining this standard of service and hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel
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M***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The sunrise view is really cool, I happened to get a room with a sea view.
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Accommodation's Reply
08 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to learn that your ocean-view room offered a beautiful view of the sunrise. We strive to provide memorable stays, both in terms of service and the stunning surroundings of our hotel. We look forward to welcoming you back in the future. Sincerely, The Management Team, Bela Ternate Hotel
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Mughvira F.
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8.8
/10
Reviewed 3 week(s) ago
Very friendly, especially the staff named Nu.
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Accommodation's Reply
08 Oct 2026
Dear Ms. Mukvira F., Thank you for taking the time to share your stay experience. We are very proud of your compliments regarding the service of our staff, especially Mr. Nu. Our management has already conveyed this compliment to him as a token of our appreciation for his dedication. We hope to welcome you back again in the future. Sincerely, The Management Team, Bela Ternate Hotel
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Really like the hotel, service is okay.
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Accommodation's Reply
08 Oct 2026
Dear Valued Guest, Thank you for taking the time to write a review. We are proud to know that you enjoyed our hotel facilities and had a satisfying experience. Your satisfaction is our top priority. We hope to welcome you back again in the future with the same excellent service. Sincerely, The Management Team, Bela Ternate Hotel
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Bintarto H.
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Hotel staff was friendly during check-in, rooms were comfortable.
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Accommodation's Reply
08 Oct 2026
Dear Mr. Bintarto H., Thank you for taking the time to share your stay experience. We are proud to know that the friendliness of our staff upon your arrival, as well as the comfort of your room, left a positive impression on you. Thank you for your compliments, and we hope to welcome you back again in the future with the best service. Sincerely, The Management Team, Bela Ternate Hotel
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly during check-in and check-out.
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Accommodation's Reply
23 Sep 2026
Dear Gentlemen/Ladies, This is a message from Bela Hotel Ternate. We would like to express our gratitude for taking the time to share your feedback about our friendly staff during check-in and check-out. We look forward to welcoming you back again. Sincerely, The Management, Bela Hotel Ternate
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 5 week(s) ago
There are lots of mosquitoes in the room.
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Accommodation's Reply
24 Sep 2026
Dear guest, thank you very much for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience caused by the mosquito problem in your room. Your comfort and health are our top priority. In response to your feedback, our cleaning and pest control team will immediately thoroughly clean and disinfect the affected room and take measures to prevent this from happening again. We will strive to provide you with even higher quality service when you stay with us again in the future. Thank you again. Sincerely, The Management Team of Beratenat Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff in general are very friendly. It's just that the staff at the restaurant during breakfast didn't smile at all. A smile and friendly expression would help start the day.
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Accommodation's Reply
24 Sep 2026
Dear Guest, Thank you very much for sharing your staying experience with us. We are absolutely delighted to know that most of our staff were friendly and helpful during your stay. However, we sincerely apologize for the less-than-welcoming attitude you experienced from our restaurant staff during breakfast. Your feedback is incredibly valuable to us. We have shared this note directly with our restaurant manager to evaluate and provide retraining to the team, ensuring they always greet our guests with warmth and a smile. We hope to have the pleasure of welcoming you back in the future and providing you with a much brighter start to your day Warm regards, Management Bela Hotel Ternate
R***t
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
ok, great, nice and awesome,,,,,,
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Accommodation's Reply
23 Sep 2026
Dear Valued Guest, This is a message from Bela Ternate Hotel expressing our gratitude for taking the time to write a review. We sincerely hope to welcome you back to Bela Ternate Hotel again. Sincerely, The Management Team, Bela Ternate Hotel
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Number of reviews per page
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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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