The most frustrating experience ever! We booked at the penzion, which is owned by Grand Hotel. We showed up at the pension location but nobody was there to check us in or help. Tried calling the number but was not in service. Realized the office is in main square, trekked there after a long hot trip from Prague & was told we should have received an email with check in details. The concierge did not offer any apologies for the hotel not communicating this information to me PRIOR TO check in, but acted like I should be grateful I got a room upgrade in the newly renovated building. The cleaners were still cleaning & the hall looked like it was still under renovation with drop cloths on floor. No hook for shower head so you had to hold it the whole time you “showered” so more like a mandatory bath & water sprayed everywhere. No fridge or safe or elevator- all amenities that are nice to have in the modern world. Wifi was slow. We didn’t get room upgrade/check in information email until the day AFTER we checked out?! We Were told the hotel shuttle could drop us at bus station the next morning after checkout to catch our bus to our next stop, there was a different person manning reception desk who DID NOT speak English & was no help whatsoever so we ended up walking to bus station, stressing the whole time that we would miss our bus.
