Codi
with Children
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
After driving three and a half hours to reach our accommodation, we were shocked to be told on arrival that our room had been cancelled. We received no phone call, email, or any form of communication beforehand.
When we spoke to the hotel staff, they repeatedly blamed the third-party booking platform, saying that was the reason for the cancellation. This made no sense, as I have used this same platform for years to book holidays both overseas and throughout Australia without ever experiencing an issue.
I contacted the third-party booking company myself, and they were fantastic. They were understanding, apologetic, and processed a refund immediately. Their customer service was excellent.
Unfortunately, The hotel staff showed no accountability. It was an incredibly disappointing experience and a terrible way to start our trip.
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