We spent a wonderful couple of days here. Facilities were great and staff always helpful and available. From shuttle service to breakfast and the onsen and pool facilities, we were very happy with every element. Setting is ideal also; quiet and peaceful for a perfect city detox

So far the greatest and most courteous service in Japan. The hotel was super clean, organized, and with great amenities, especially the pool

i wish i could live here. the staff was so sweet, they helped bring me into my room, brought my luggage, and sat me down for check in. i love the free waterbottle they gave, i loved the free drink bar with so much different teas, and i loved the breakfast. their food is so good, their onsen is great, and the parking is free too. the hotel is on a hill so you must get food from the nearby 7-11, sushi resturant, or box burger. i want to stay at this place a again. my daughter and i loved it!

Dinners were excellent but very expensive. Be sure to go to the Hakone open air museum.

Quiet and super relaxing.

Absolutely gorgeous place.

Great hotel but they overcharge significantly if you have to make any changes to the reservation especially if you make it at the hotel. The food was ok!

We really enjoyed the hotel as it was very modern and had a unique Japanese style. The pool area and onsen were really luxurious and the food was fine dining and the kids meals were fantastic. The only slight negatives were that the hotel is a 10 minute drive from Gora station and the shuttle buses are not that frequent also the wine was very expensive and it was quite hard to find the onsen as we didn't know it was in the seperate changing rooms. Overall a lovely stay and would recomemnd.

We had a wonderful stay at this hotel. The property is beautiful, peaceful, and perfect for a relaxing getaway. It’s conveniently located about a 7–10 minute ride from Gora Station via the hotel shuttle. The room was sparkling clean and very spacious, which made our stay extremely comfortable. Breakfast was better than average, with a good selection and quality. We especially enjoyed spending the evening at the hotel lounge, chatting and relaxing with the complimentary tea provided by the hotel — it was such a cozy and pleasant experience. The only downside is that there are no restaurants within walking distance, and the hotel restaurant requires advance reservations. Also, the shuttle service ends at 4:30 PM, but taxis are easily available from Gora Station for approximately ¥1,500. Overall, it’s a lovely and tranquil place to stay, highly recommended for those looking to unwind in Hakone.

This place is definitely a retreat. We had a nice stay. The staff was really nice. The facilities were clean. Be advised for the public onset this is not a tattoos friendly onsen, they do have guest rooms available with private deck tubs. You will need to eat on property (make reservations) if you are not driving. There are no food spots in walking distance in the hills. You can rent electric assisted bikes until 5pm (I think) but it’s still a trek back up. We included breakfast with our stay. I’d skip wine in the lobby as it’s one coin for a taster. You need to get off at Gora station for the shuttle to the hotel! Not to be confused with the last station on the romance car if you book the romance car for train. Over all we have great relaxing stay.

Beautiful property, fantastic staff, and the setting and view is the best around!

I really enjoyed staying at this hotel. The staff spoke excellent English, and breakfast was amazing. But you have to be prepared to Uber everywhere because the roads aren’t exactly walkable. There are some good food options around - especially Box Burger.

The same breakfast at two days in a row. Considering the amount I paid for, the breakfast was poor. I wish one dinner with Japanese styles and the other with Western style. Two dinners in Western styles were not so much excited.

The hotel is perfect, we loved it!!! The only thing we didn’t like was the breakfast that was very weird and the fact that there was nothing to eat around the hotel, only very bad and expensive restaurants

Pros: beautiful grounds and rooms. Hot spring inside your room was a plus, the heated pool was amazing. Free shuttle to nearby station Cons: far from everything so buy all the food and things you need before going to the hotel.

I will start off by saying this was my favorite hotel of my trip and all of them were great actually. When I arrived I was a bit disappointed as I had wanted to sight see, I could tell that was not an option ( it might be if you plan or understand more about Japan then me) and I probably should have researched more, but I'm glad I did not because this was my families favorite Japan experience. I'm glad I was forced to take a break and just enjoy Japan! The hotel is amazing. The staff is wonderful. I could not have been happier. I needed to relax and unwind, and I was really sore from walking almost running around in 100 degree weather, the spa and bath waters fixed me right up! The breakfast was best we had in Japan and one of the best I've had in a lot of my traveling. This was a special place for me.

I didn’t expect we had to pay additional for the use of the thermal rooms & book sessions. Check in process was a bit long. And having to make reservations for dinner & the shuttles was a bit inconvenient as the location was a bit far from the town/convenience stores. Otherwise breakfast was lovely. Staff friendly. Property was very clean & sophisticated. Made good use of private Onsen. Was a relaxing time.

Super clean

The hotel was one of the best accommodations we’ve stayed at during our visit to Japan. The staff were so friendly and helpful, from bringing in our luggage, making our futons, helping us look for a misplaced item and farewelling us from the hotel doors. The amenities were great, loved the outdoor Onsen and the drinks that were available at the counter. Highly recommend this place whether you travel with friends or loved ones. The breakfast at the restaurant was also great too, providing a selection of local produce and the servers were very attentive. 5/5 would definitely stay here again.

The hotel is beautiful nestled up in the mountains. The grounds are beautiful but unfortunately we did not get to explore much due to the rain. The staff were helpful especially after we left behind one of our luggages and they were able send it to our next destination. It’s quiet and a wonderful place to relax. The onsen and warm pool were clean and well maintained. I cannot comment on the restaurant for dinner as we never tried it. Overall a wonderful stay.