Unique and wonderful place. Outstanding service.

This very new seeming property was excellent and I'd certainly choose it again for another stay at Besshoonsen. Room was and clean relatively spacious, the three private spas worked well (although the hotel was not full when I stayed). Meals were delicious, dinner and breakfast, and sensible quantities. If you're thinking of an overnight here a) you should come - it is a lovely old town and b) this place has your back for a bit of onsen magic while you are here.

The staff were amazing! The breakfast was so good and we were looking forward to it every morning. Overall great service , probably the best hotel service I’ve received! I’m looking forward to my next stay! - Aldrin and Family

We had an incredible experience. The property is gorgeous, modern, clean and charming. The internal Japanese garden is a work of art. The staff is wonderful and always available to help. we decide to go back and bring our children with us next time.

元気いっぱいで声も大きい娘を連れて行ったのですが、スタッフの皆さんが本当に優しくて、色々と柔軟に対応してくださいました。おかげで私たちも安心して楽しく過ごせました！ 朝ごはんもとっても美味しくて、お風呂もプライベートでゆっくり入れて最高。しかも全部スマホで簡単に操作できるから、とにかく便利！ 家族連れでも気兼ねなく楽しめる、とても素敵なお宿です。ありがとうございました！

Amazing stay for my birthday with my gf. It was so nice to have a quiet place to stay with 3 private baths. They were so beautiful and relaxing to use (even at 2am xD). Hiriko (hopefully i spelt that write :/) was amazing and was around to help when needed. They even got someone to pop over and collect our luggage. Food was amazing too. Will definetly be coming back next year.

The property is small and lovely. The juxtaposition of the noisy chaos of Tokyo, with this relaxing oasis was just what we needed. The staff were so helpful and communicative. The food was delicious and the private onsens were absolutely beautiful. There isn’t much to do in the area but we didn’t mind because the hotel itself is hard to leave.

Terrific hospitality, made us feel right at home before it was even time to check in. Worth every penny.

Can’t rave enough. Wanted a private onsen experience and they were phenomenal. Free laundry is very welcome for wary travelers. The welcome tea and sweet treat were delightful!

Wonderful place. Incredible service. Highly recommend.

Stayed in the glamping tent with my family of four (including a 5 & 9 yr old). Such a wonderful spot - tent was comfy w/ a dedicated toilet/sink room in a separate adjacent little building. Had a wonderful fire pit which the staff lit for us in the evening at the time we requested (on our was back from dinner we texted them from their very helpful app). All amenities in the main building were super clean, very new, and meticulously curated in a minimalist style. It had (x3) private Onsen baths which had both an indoor and outdoor bath each that were GORGEOUS, private for our family's use, and we never had to wait (but you could check their availability with the nifty app). The Japanese breakfast was delish, but didn't get an opportunity to try the dinner. The staff was SUPER friendly and helpful - did not speak English all that well but were super adept with their translating app to the point of holding friendly conversations well beyond the minimum required communication. The hotel was tucked in a side street that had an old temple ruin at the end which felt very special. Was such a lovely refuge after spending a week in bustling Tokyo, and an easy trip on the shinkansen to Ueda. We decided to stay an extra night to fully appreciate all this wonderful spot had to offer. Highly recommended!

Loved our stay here. We were a family of four, all adults. Very quiet and tranquil. Staff was exceptionally helpful. Their english is limited but we used Google Translate to communicate. We had a lovely time here and would definitely come back.

親切なスタッフさん。過ごしやすい館内。 素敵な庭。良い温泉。

プライベートのお風呂なので、高齢の両親も人目を気にせずゆっくりとお風呂を楽しませていただきました。 階段がそこかしこにあるので、高齢者の移動はすこし負担にはなりますが、お宿のかたにサポートいただきました。 飲み物が、オールインクルージブなのは、、嬉しかったです。また、家族みんなでお伺いできたらと思います。

初めての滞在でしたがスタッフの皆さんがとても優しく居心地がよかったです。 お風呂も完全貸切なので他のお客様を気にせずゆっくり入ることができました。お風呂も露天もあり清潔でよい湯でした。 夕食と朝食も量もちょうど良く隅々まで丁寧に作っている感じで美味しくいただけました。 ぜひまた利用したいお宿です。

すべてパーフェクト💯

食事もお風呂、お部屋も素晴らしかったです。 庭も美しかったです。

スタッフ優しい くるまの充電も やってくれました ありがとうございました

温泉、庭園、おもてなし、どれも最高でした。また行きたいです。

Extremely high service and friendly staff. Food was excelent. A great place to enjoy a retrieve.