Very bare bones hotel. However, shower door didn't shut properly and it leaked all over the bathroom. The cleaning lady took our little sheet they gave as a blanket (no comforters available). When we asked the front desk for a replacement sheet, they didn't have one, so we had to suffer in the cold AC at night. I wish there were a few extra linens and towels available.

Very nice clean room. Unfortunately the bed was hard and pillows were not that comfortable. We would recommend this hotel if you want to stay up and party as there is a bar next door that is very loud until 6am.

After I booked with a request for a shower chair they came back to me and offered a different room than originally booked. Room was tiny and didn’t even have a chair! I think I paid too much for that room as original room was bigger and had a king bed specified

nice room, with AC. A bit noisy in the evening, i guess there is a pub just underneath the hotel. otherwise very central, offering good breakfast

Place was as expected, great for the price. Close to local bars and restaurants. Great staff and ambiance. Rooms were clean but the beds were a bit uncomfortable but met my expectations

Close to restaurants. Dislike they are aware of problems with water falling from the ceiling bathroom from upper level showers and they don’t fixed.

The stay was incredibly pleasant. I have used JC Hoteles before in another location and will consider using them again. Very clean, friendly and helpful. Although the room didn’t have a view it was incredibly quiet, which helped with getting a good night’s sleep.

We had to book this place last minute, so I suppose you pay for what you get. It’s the kind of place where the balcony door almost falls on you when you try to open it. The fridge ran hot and the hair dryer ran cold. You need a rock climber grip to try and open the shower. Very central location, though!

Nice place. Clean. Safe. Spacious bathroom. Minutes away from metro Granvia and Puerta del Sol. The only downside is that there is a famous bar underneath, and it's is noisy until late at night. Bring ear plugs!

First of all the location is the best as I had only 2 days to visit Madrid. Clean and comfortable room. However I loved the idea of naming the rooms with different countries. Also, the customer service was proficient. I truly recommend this accommodation.

- Big rooms - Reliable Wifi - Great location - Windows do not lock and they are ceiling to floor - Clean but strange smell from the bathrooms

The hotel was in a great location. Although small, it was good for me. An chair or small bench in the room would have been helpful.

Stay was horrible. Falsely advertised as smoke free rooms. Was placed in smoked filled room on check-in. I refused -they said hotel was booked (they were charging me $144 euro/night). I threatened to leave - somehow miraculously they found another room available - next door; ALSO has some smoke as well (probably shared air conditioning/ventilation). Next door to El Sol nightclub - loud music/people milling outside window until 5 AM most nights. Limited toiletries - one small bar soap(1 inch square)- had to buy extra soap/conditioner/shampoo. Safe (in both rooms) were not functional. Pros - central - steps from Grand Via subway station/Puerto del sol etc. lots of eateries. They provided 2 small bottles of water (although the refrigerator was not on) WOULD AVOID BEING PLACED IN ROOMS - "SAUDI ARABIA" AND "TAJIKISTAN" (the give names to rooms, not numbers)- both on the first floor. FYI - as a gold member of hotels.com - they were unhelpful .

The themed rooms were amazing and very clean. Staff was extremely helpful!

Excellent location, good price. Would stay again

Awesome staff

Excellent location for getting the most out of your time in Madrid.

Ubicacion excelente y gran amabilidad Buen preci.

This hotel was an amazing value. It is new, trendy and well-decorated. I love the country theme! the services and the theme are excellent and the location unbeatable. Hidden gem! If I had to make one suggestion, there could be thicker bedding for the winter. The bed had summer bedding.

This was,a totally brilliant stay could not fault any thing it was just perfect for us