Sketchy neighborhood, no heat. We got a portable heater.

No hot water ...no wifi ... staff was good but rooms stick ... i want refund i do alot of traveling as you can see my history ...

The hotel could have done better to make the stay more comfortable and enjoyable. I was first given a room where the wifi was non-existent. They did move me to a room where the wifi was better so that was appreciated. However, the bed was so large that you couldn't enter it from the sides. This was manageable but just odd. The main complaint was that the hotel is located in a busy area with a lot of car noise and nightlife. This meant a lot of light. The window shades were so thin that they didn't block any light at all and you could practically read without the lights on. I brought this to their attention and the man went to look and said that there were curtains. I agreed and said that they were so thin that they were totally ineffective. It was very difficult to get a night of sleep. The staff was friendly and all that, but a bit more concern for these little things would have gone a long way.

There was no heat in the room and it was 3 degrees celcius. I was freezing all night. The motel area is full of homeless drug addicts and is not safe. I did not feel safe in the room and put the dresser and chair against the door. This should not be listed on the Hotels.com site.

Room 14 was awful and priced at least 3 times more than it should have been. In the basement, dingy, musty, so cramped you could not open the cabinet as it was 6 inches from bed, which had a Shakey leg. Tiny sink, no soap or shampoo as pictured, pitiful bath towel, none for hands. So noisy all night long and into the early morning, no sleep.

Old hostel. Great location and helpful staff made up for the basement room

I would not recommend this place to anyone who is older and travelling alone. What is shown in the photos does not represent the reality. I had booked a double room with an attached bathroom and paid 150 euros. I was shocked to see the size of the room. There was no ventilation. It was below the level of the road and you could hear cars and people walking past. I had no option but to check out and look for another place as there was no way I could sleep in an airless room in a noisy neighbourhood. As I said, perhaps for the young, rooms like this are fine. But they are not a good choice for an older person. And the charges are too high for a room like that.

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Pictures misleading, need cleaning

Chambre qui ne correspondait pas aux photos, c’est dans un quartier où le dealer nous offrait du, hash, de la mari et des champignons au coin de la rue. Ce n’est pas un hôtel, la chambre est si petite qu’il n’est pas possible de circuler à deux. J’avais choisi une chambre avec salle de bain privée mais un bug m’a donné avec salle de commune. Aucune photo des salles de bain car c’est en piteux état.

Many shops walking distance and steps away from the metro. It could be a loud neighborhood at night. Staff were great with a 24/7 night watch.

We arrived around 6:00 PM after a 20-hour trip from the U.S. with my 10-year-old son, exhausted and jet-lagged, hoping to rest before our 9:00 PM tickets to The Lion King theater show. Unfortunately, we were given a basement room with an overwhelming odor of dampness and sewage. We requested a room change, but were told none were available. The only option provided was a single room upstairs without a private bathroom, despite our booking being for a double room with en-suite. No refund or discount was offered despite the downgrade. The lack of support during such a difficult travel day was deeply disappointing. I’ve stayed in many places around the world, and this was sadly one of the worst experiences I’ve had. I would not recommend this property.

I have stayed in hotels much better for half the price of this hotel. The room smells like a sewer. They don't include shampoo, the neighborhood is not safe at night. Many hostile illegal migrants and drunks. At night I can hear on the street, fighting and bottles being broken. Trust me when i tell you to spend a little more, and get yourself a better hotel. The sewer smell in the room coming from the bathroom gave me headaches and terrible sleep. I will never return to this hotel.

Traté de poner buena voluntad, porque algunos comentarios eran terribles. No es un desastre, pero lo peor es que sale mucho olor de los desagues del baño. Y el precio, realmente es muy caro para lo que ofrece. La zona no es agradable, aunque parece segura.

This hotel has horrible WiFi!! There were two routers to connect to and neither had internet. I stayed there two nights and couldn’t find restaurants, directions, no email, not even texts would go through! I asked the front desk about it and they just said “everybody is using it at once which is why it’s slow “. That’s not true because I tried around the clock and had to go to bars and restaurants for wifi

There were roaches in the bathroom

The hotel is very dirty. The shower was broken when I arrived and I had to change rooms because once the shower was fixed and I could take a shower, doing so caused the water to leak into the room. The surrounding area is quite dangerous, which is not the fault of the hotel of course, but something to consider. The staff are nice and friendly and the location is close to Atocha Train Station and Puerta del Sol.

The property is conveniently located near shopping (Carrefour), metro Lavapies and not too far from Calle de Atocha from which is fairly easy to get to Museo Reina Sofia, El Rastro, Mercado de San Fernando and multiple restaurants in between. The shared bathroom (aseos) was new to me and the room assigned to me (#14) faced the street which at street level made it noisy throughout the night. The staff was friendly and helpful with questions and suggestions. The property is a modest motel, so there should be no expectations on anything but the basic for a one night stay: the bathroom was clean for it being a shared amenity and the room and linen were impeccably clean.

There was dog poop in front of the door and garbage everywhere. Hair still in bathrooms, dirt and mold everywhere

It wasn’t specified we wouldn’t get a room with bathroom