Dear Mr. and Mrs. P*a, Suni Sentani Hotel extends its deepest respects and gratitude for your continued trust and choice to stay at Suni Sentani Hotel for the second time. We are delighted to hear that you continue to enjoy the hotel's beautiful views, the children's pool, and the excellent service from our team. Your compliments motivate us to continue striving to maintain the quality of service and comfort at the hotel. We hope to welcome you and your family back for another meaningful vacation. Sincerely, Akhmad Khoirun, General Manager

Dear Mr. E***E, Warm greetings from Hotel Suni Sentani. Thank you for sharing your feedback. We sincerely apologize for the presence of cockroaches in your room and bathroom, as well as the condition of our hotel interiors and maintenance. We understand how disappointing this must have been and regret that we did not meet your expectations. Please be assured that your concerns regarding pest control, interior refurbishment, repainting, and ceiling maintenance have been taken seriously and will be addressed with the relevant departments to ensure necessary improvements. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back with a more comfortable and pleasant stay. Sincerely, Akhmad Khoirun General Manager

Dear Mr. Fernandes, From Zuni Sentani Hotel, we respectfully thank you for your time and trust in choosing Zuni Sentani Hotel as your accommodation. We are delighted to hear that you and your family felt comfortable during your stay and that the hotel's location near Sentani Airport made your travel convenient. We are committed to continuously improving the quality of our service and comfort to ensure every guest has a memorable stay. We look forward to welcoming you back to Zuni Sentani Hotel again and providing you with an even more memorable experience next time. Sincerely, Akhmad Koirun, General Manager

Dear Mr./Ms. F*a, Sincerely, Suni Sentani Hotel. Thank you for your feedback. We apologize for the unsatisfactory condition of the carpet in your room, including cigarette butts, hair, and dust, which may have disturbed your comfort during your stay and certainly did not meet our expected standards of cleanliness. We will use this feedback to improve our housekeeping team's evaluation process and enhance our pre-arrival cleaning procedures. We will continue to monitor the carpet condition to ensure the cleanliness and comfort of your room are maintained to a higher standard. We greatly appreciate your comments, which contribute to the improvement of Suni Sentani Hotel's services. We sincerely hope to have the opportunity to welcome you and your family back for another comfortable and enjoyable stay. Sincerely, Akhmad Koirun, General Manager

Dear Augustian Joyce Imoliana, Sincerely, Hotel Zuni Sentani. Thank you very much for your review and for choosing Hotel Zuni Sentani as your family's accommodation. We are delighted to hear that your children enjoyed themselves and that you and your family enjoyed our services during your stay. We apologize for the excessively long check-in time, which caused your children to wait in the lobby. This was due to the high volume of guests during the weekend, with groups arriving gradually, causing the room preparation process to take longer than expected. However, we understand that this situation still caused inconvenience to you and your family. This feedback will be used in our evaluation process so that we can improve coordination between departments and optimize the room preparation process, especially during peak occupancy periods. Thank you for your understanding, Mr. Augustian. We hope to welcome your family back again with a smoother check-in process and an even more memorable stay. Sincerely, Akhmad Koirun, General Manager

Dear Mr. Levy, Sincerely, from Zuni Sentani Hotel. Thank you for taking the time to share your positive experience during your stay at Zuni Sentani Hotel. We are delighted to hear that you and your family were pleased with the friendliness of our staff, the comfort of the hotel, the quality of our food, and the views we offer. We are pleased to offer you and your family an early check-in before 2:00 PM. For us, providing services and facilities that meet guests' needs is essential in creating a pleasant stay experience. Your compliments on our food are a source of pride for our entire Food and Beverage team. We will continue to strive to maintain the quality and taste of our food so that all our guests can continue to enjoy it. We greatly appreciate you recommending Zuni Sentani Hotel to your family and other guests as a holiday destination. We are committed to creating a warm atmosphere, beautiful surroundings, stunning views, and reasonable prices to be the perfect choice for family holidays. Thank you again for your trust, appreciation, and recommendation, Mr. Levy. We sincerely hope to welcome you and your family back to Zuni Sentani Hotel with even better service and an even more memorable experience. Sincerely, Akhmad Koirun, General Manager

Dear Mr. Birch Tucayo, Sincerely, From Hotel Zuni Sentani. Thank you very much for taking the time to share your experience and feedback during your stay at Hotel Zuni Sentani. We appreciate your appreciation of the friendliness of our staff and the cleanliness of the hotel. Regarding room 537 and your request for a non-smoking room, we apologize if during your stay you felt that the room still had an odor or condition that made it appear as if it were a non-smoking room. According to our booking records, the room allocated to you was prepared according to your request for a non-smoking room. However, we understand that your comfort may still be disturbed, especially if the lingering cigarette smell caused the air conditioning to not be as effective as it should have been and you were unable to rest fully. This is our concern. We will ask our housekeeping and maintenance teams to conduct a further inspection of room 537, including cleanliness and ventilation, and ensure that the air conditioning is functioning at its maximum efficiency. We will increase the stringency of our non-smoking room inspections before handing over rooms to guests. We sincerely apologize for any inconvenience you experienced and thank you for your feedback. Such feedback helps us evaluate and improve the quality of our service and room comfort in the future. We hope that you will give us the opportunity to welcome you back to Hotel Zuni Sentani again and provide you with an even more comfortable stay. Sincerely, Akhmad Koirun, General Manager

Dear Mr. Birch Tukayo, From Zuni Sentani Hotel: Thank you very much for taking the time to write such a positive review about your experience at Zuni Sentani Hotel. We are delighted to hear that you were comfortable with the friendly welcome of our staff and the cool and pleasant atmosphere of the hotel. For us, hospitality and attentive service are essential to creating a comfortable stay for all our guests. The beautiful, lush, and tranquil surroundings of Zuni Sentani Hotel are also one of the advantages that we continue to maintain so that guests can relax and enjoy a more relaxing atmosphere during their stay. Your compliments motivate our entire team to continue striving to provide the best service and maintain the comfort and quality of the hotel's facilities. We hope to welcome you back to Zuni Sentani Hotel again on your next stay and provide you with an even more memorable experience. Sincerely, Akhmad Koirun, General Manager

Dear Valued Guest, Warm greetings from Zuni Sentani Hotel. Thank you for taking the time to write a positive review about your stay at Zuni Sentani Hotel. We are delighted to hear that our location, approximately 8 minutes from Sentani Airport, provided you with convenience and relaxation, especially for guests needing easy access to and from the airport. Our strategic location near Sentani Airport is one of Zuni Sentani Hotel's advantages, and we are committed to providing the best service to make every guest's journey more comfortable and enjoyable. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Akhmad Koirun, General Manager

Dear Mr. and Mrs. Ya, we extend our heartfelt greetings from Sunicentan Hotel. Thank you so much for your kind words. We are deeply honored that you and your family have chosen Sunicentan Hotel as your vacation destination for the past five years. All of us at Sunicentan Hotel are deeply grateful for your continued trust. We are also very pleased that you took advantage of our early check-in service. We always strive to do our best to ensure that our guests have the most comfortable stay possible, and we aim to allow you to use our facilities immediately without having to wait for check-in time, so that you can relax and unwind. We are very grateful that you appreciated Sunicentan Hotel's tranquil atmosphere, lush nature, beautiful flowers, and classic yet warm interior design. We are delighted that this environment allowed you and your family to spend a relaxing and enjoyable time and create precious memories. Thank you again. In particular, we are very pleased that you suggested decorating the bathroom area of the Deluxe Room with ornaments and flowers to create a more vibrant and pleasant atmosphere. We will also carefully inspect the hands-free calling function in the deluxe rooms and the bathroom malfunctions, and strive to ensure that the relevant departments can respond promptly. Your valuable feedback is extremely important to us as it helps us improve every detail and make your stay more comfortable. Above all, we are deeply honored to hear you say, "Snee Hotel will always remain in our hearts." We sincerely thank you for choosing Snee Sentani Hotel as the place to share wonderful memories over the past five years. We look forward to welcoming you back again. Enjoy a warm, peaceful, and enjoyable time with your family and friends at Snee Sentani Hotel. General Manager, Ahmad Coilun

Dear Mr. S. Sariffuddin, Sincerely yours, Suni Sentani Hotel. Thank you for taking the time to share your experience during your stay at Suni Sentani. First, we deeply regret the inconvenience you experienced due to the BRILian Culture Fest company party that extended into the evening and featured loud music, particularly bass, which disturbed your comfort. We understand that peace and quiet are very important to our guests. We are very sorry that this situation caused you discomfort, leading you to check out at 8:00 PM and stay at Horison Sentani Hotel instead. Regarding this incident, upon your checkout, the management of Suni Sentani Hotel directly apologized to you. To demonstrate our concern for your comfort, we assisted you with transportation to Horison Sentani Hotel complimentary of charge. We understand that this assistance could not completely eliminate the inconvenience you experienced. However, we hope this demonstrates our responsibility and goodwill in helping you after an unpleasant situation. Your feedback regarding the noise level during the event is also of great importance to our management. Going forward, we will assess and coordinate activities and events in the hotel's pool area more effectively, especially concerning noise levels and event timing, to ensure that activities run smoothly without disturbing other guests. We apologize once again for your experience not meeting your expectations, Mr. Sariffuddin. We appreciate you bringing this complaint to our attention, as it will be valuable information for evaluating Hotel Zuni Sentani and helping us improve our services and event management. We hope that one day you will have the opportunity to welcome you back to Hotel Zuni Sentani and enjoy an even more comfortable and peaceful stay. Sincerely, Akhmad Koirun, General Manager

Dear Mr. Asriani, From Zuni Sentani Hotel, we respectfully thank you for your warm and impressive review. We are delighted to hear that you and your family enjoyed your stay with us, especially the friendliness of our staff, the beautiful views, and the food in our restaurant, which you found delicious and reasonably priced. We especially appreciate our team's quick assistance when you realized you had left something behind. For us, prompt and attentive assistance to our guests is part of our commitment to providing the best service, even after they have left the hotel. Your words about planning to stay at Zuni Sentani Hotel again when visiting Jayapura are a source of great pride and inspiration for our entire team. We will continue to strive to maintain the quality of our service and improve comfort to make your next visit even more enjoyable. Thank you again for your trust, appreciation, and feedback. We look forward to welcoming you and your family back to Zuni Sentani Hotel on your next visit. Sincerely, The Management Team

Dear Mr./Ms. F*I, Sincerely yours, Suni Sentani Hotel. Thank you very much for your positive review. We are delighted to know that you felt comfortable during your stay and enjoyed the beautiful scenery, which is one of the highlights of Suni Sentani Hotel. We hope that the tranquil atmosphere and stunning views surrounding the hotel provided a pleasant and memorable vacation experience for all guests. We look forward to welcoming you again on your next visit and providing you with an even more memorable stay. Sincerely, The Management Team

Dear Mr./Ms. A*d, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendly service from all our staff and the quick and easy check-in process. We strive to always provide fast, efficient, and friendly service to ensure all guests have a comfortable stay from the moment they arrive. We look forward to welcoming you and your family back for your next stay and providing you with an even better experience. Sincerely, Seprianda Lesmana, General Manager

Dear Mr. Ahmad H., From Zuni Sentani Hotel, Thank you very much for your positive review. We are delighted to know that you considered Zuni Sentani Hotel the perfect place for your family vacation. We offer a tranquil atmosphere, spacious grounds, and comfortable surroundings to help all guests enjoy quality time with their families and relax from the stresses of daily life. We hope to welcome you and your family back again on your next visit for an even more memorable holiday experience. Sincerely, Seprianda Lesmana, General Manager

Dear Mr./Ms. N*e, Sincerely, Suni Sentani Hotel. Thank you so much for your positive review and appreciation of Suni Sentani Hotel. We are delighted to hear that you were satisfied with our services, especially the quick response of our staff in assisting with the airport transfer service. We understand that comfortable travel is a vital part of a pleasant journey, so we strive to always provide prompt and punctual service. We are also pleased to hear that the check-in and check-out process was smooth and efficient. We appreciate that your room was ready upon your arrival, allowing us to assist you with early check-in. We always strive to do this, subject to room availability, to ensure all guests can relax even more comfortably after their travels. Thank you for your trust and appreciation of Suni Sentani Hotel. This positive review is an encouragement to our entire team to continue providing friendly, responsive, and professional service to all guests. We hope to welcome you back to Suni Sentani Hotel again in the future and provide you with an even more memorable stay. Sincerely, Ceprianda Lesmana, General Manager

Dear Mr. and Mrs. G*t, Sincerely, Suni Sentani Hotel. Thank you so much for your positive review and feedback about Suni Sentani Hotel. We are delighted to know that you considered Suni Sentani a suitable choice for your family vacation. Creating a comfortable, safe, and fun atmosphere for all family members is one of our commitments, ensuring that all guests enjoy memorable moments together. Your compliments and feedback are a very meaningful reward for our entire team. This motivates us to continue striving to maintain the quality of service, amenities, and provide the best possible guest experience. Thank you for your trust in Suni Sentani Hotel. We look forward to welcoming you and your family back for your next stay to enjoy an even more enjoyable and memorable vacation. Sincerely, Seprianda Lesmana, General Manager

Dear Mr. Abdul R. U, Sincerely, Suni Sentani Hotel would like to express our deepest gratitude for your positive review of Suni Sentani Hotel. We are delighted to know that you consider Suni Sentani a comfortable and relaxing place for your family. Creating a safe, comfortable, and enjoyable atmosphere for all family members is one of our commitments, ensuring that all guests have memorable moments together. Your compliments inspire our entire team to strive for friendly service, maintaining cleanliness and comfort of facilities, and providing a memorable stay for all guests. Thank you for your trust in Suni Sentani Hotel. We look forward to welcoming you and your family back for an even better experience on your next visit. Sincerely, Ceprianda Lesmana, General Manager

Dear Ms. Pindayati, From Zuni Sentani Hotel: Thank you so much for your positive review of Zuni Sentani Hotel. We are delighted to hear that you enjoyed the hotel's beautiful ambiance and spacious grounds. We strive to provide a lush, comfortable, and relaxing environment for all guests to enjoy morning strolls, relax, or simply appreciate the refreshing beauty of the gardens. We are pleased to know that the trees and vegetation surrounding the hotel create a cool atmosphere and enhance your stay. We believe that a natural and tranquil environment is one of the added values that every guest visiting Zuni Sentani Hotel receives. Thank you for your appreciation and trust, Ms. Pindayati. We look forward to welcoming you back to Zuni Sentani Hotel again in the future to enjoy our comfortable atmosphere and best service. Sincerely, Seprianda Lesmana, General Manager

Dear Ms. G, This is Centani Hotel. Thank you very much for staying at Centani Hotel and for your valuable feedback. First, we apologize that the room amenities did not meet your expectations as a 4-star hotel. Your valuable feedback is important for improving our room amenities and services and for providing you with a better stay experience. We apologize again for the unfriendly service from the front desk staff. Such service was contrary to our service standards. We will discuss this feedback with all front desk staff and incorporate it into our training and evaluation system so that all staff can always provide good, professional, and courteous service. Thank you for your compliments regarding the pool facilities. We are delighted to hear that the pool was a comfortable, enjoyable, and relaxing area for you and your family. We thank you again for your valuable feedback and your trust in Centani Hotel. We will strive to improve our services and facilities and will do our best to provide you with an even more satisfying stay experience. Thank you, General Manager, Seprianda Lesmana