Overall Ratings & Reviews M/W HOTEL

Close to all amenities

Very nice and comfortable unit

Pros: large space, nice soap and shampoo provided, quiet neighbourhood and a 5 min walk to subway station. Cons: bedroom had major dust under beds and was not as clean as we would have liked. Really didn’t like having no front desk as no way to check luggage or to ask anyone for recommendations. It would have been nice to have someone show us features of the room. We found it quite drafty and cold at night and only discovered the bathroom had a portable heater towards the end of our stay.

Family of 4. Really enjoyed the condo. The Italian restaurant below is fantastic!

Very nice place

Everything was amazing about this property its in a nice quiet area but its about a 20 minute walk from all the shopping and night life.

Very efficient apartment and centrally located

Very spacious and comfortable. Close to stores and restaurants. Public transportationless than 5 minutes walk

The property itself is in a very central neighborhood. It is maybe a 15 minute. Walk away from the main train station. The only issue I have with the property is we were on the fourth floor and the elevator only goes up to the third floor. The steps are very small and narrow and I am a big guy. It is Hard to see the edge of the steps when stepping down and I ended up stepping on one of the more narrow steps falling and breaking my foot. You need to be extra careful when going down the stairs.

Property was great. Only downside to this property. It’s not a regular hotel as it has no onsite staff It’s a remote check in process that you have to upload your information, pictures of your passports, etc before you arrive. Then go through the check in process via a tablet sitting in the entryway of the hotel. In addition, check out is 10am and they have no capability or willingness to store your bags for the day if you have a late flight out and want to visit more of the city before you leave

On the day of check-in, the cloud concierge staff is friendly. Excellent!!

Second time staying in the same first floor unit. Great experience overall. There is a nice grocery not too far away that offers more selection that the convenience stores around it.

Would like to stay there again.

We stayed in the one bedroom unit. Overall, we enjoyed our stay. Location is great in a quiet part of Shinjuku. It is within walking distance to the busy districts and Shinjuku station (15-20 mins walk). The closest station is Shinjuku-gyoemmae (7 min walk). There is a 7-Eleven around the corner and other multiple other convenience stores within a couple minutes walk as well. The unit itself is very well kept and has a modern minimalist style to it. We were five people. Space wasn't really an issue. Note that even though it is the first floor unit, the floor itself is a few steps elevated from street level. So you will still need to carry your bags or stroller up a flight of stairs. Having a little kitchenette and a washing machine with a dryer function was great. Heating comes from two units on either end and they provide coverage for most of the space. However, not the washroom so it can get quite cold, especially late at night and in early mornings. We found check-in and check out very streamlined especially if you do the pre-registration online and have everything ready to go. When checking in simply enter your reservation code and then follow the instructions and video call using the provided iPad unit. Entry to the unit is done by door code so no need to carry a key or a card. The only thing that would have been nice to have would have been more spots to hang things such as towels or jackets. Would stay again!

Super nice and spacious for our group of 4 adults. Really great neighborhood with lots of amazing dining, close to big shopping locations but just far enough away from the main hustle and bustle. Our one complaint is that the shower door leaks. They have instructions to shower facing away from the door but it seems like a quick fix to replace the seal on the door.

とても綺麗でセンスの良いお部屋でした！ フロントが無く、タブレットでのチェックインという形なので少し心配していましたが、とてもスムーズで何の問題もありませんでした。 新宿も歩いていける距離ですが、とても落ち着いたエリアで東京旅行を満喫する事が出来ました。 フロア毎に違うタイプのお部屋になっているそうなので、また今度来る際は違うフロアも泊まってみたいと思います^^

浴槽が無いのだけが残念です。

家族4人で泊まりましたが快適に過ごせました。

the room is nice and clean. kitchen is awesome, washing machines is awesome, iron is awesome, ac is awesome. i would book the room here if i visit Tokyo again! but the thing i want to said is: pls make the room on the 1st floor look more obvious so to let other guests know that there’s a room out there. 2) the slippers would stick on ur feet if u r not wearing ur socks/ when ur feet were wet.