Dear Valued Guest, Thank you very much for your review and feedback. We are very pleased that you felt comfortable in our clean rooms, appreciated the friendliness of our staff, and enjoyed the welcome drinks and ice cream we provided. We are also glad that our hotel's location made it convenient for you to travel to the airport. Thank you for choosing Hotel Mimaru as your accommodation. We hope to welcome you back again for another memorable experience. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you had a wonderful and enjoyable stay and were pleased with the friendliness of our staff. Your positive feedback encourages us to continue striving for the best service. We hope to welcome you back to Mimaru Hotel Jakarta again. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your review and feedback. We are delighted to hear that you enjoyed your stay at Hotel Mimaru during your business trip. We apologize for the minor issue with the bathroom sink faucet in your room. We will forward this feedback to the relevant team for investigation and resolution to ensure the utmost comfort for all guests. Thank you for choosing Hotel Mimaru, and we hope to welcome you back on your next stay. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your review. We are delighted that you enjoyed your stay at Mimaru Jakarta. We hope you had a pleasant and memorable time. We look forward to welcoming you back for another comfortable stay at Mimaru Jakarta. Sincerely, UD R., General Manager

Dear Valued Guest, We apologize for the inconvenience. According to our system, your check-out time is no later than 3:00 PM Eastern Time, not 1:00 PM Eastern Time. In accordance with our regulations, check-out after 3:00 PM will incur a fee, and this regulation applies to all hotels, regardless of whether they are 3, 4, or 5 stars. Thank you for your understanding. Sincerely, Yudi R., General Manager

Dear Mr/Mrs Thank you so much for the amazing recommendation. We’re delighted to hear that you found Mimaru Hotel very cozy and enjoyed your stay, whether for a staycation, transit, chilling, or simply having some quality time alone. ✨ Your kind words mean a lot to our team and motivate us to keep creating a comfortable and relaxing experience for every guest. We look forward to welcoming you back to Mimaru Hotel for another cozy stay Best Regards, Yudi R General Manager

Dear Gentlemen/Ladies, Thank you very much for your review. We are delighted that you were impressed with the service and the warm smiles of our staff ✨ Your compliments encourage the entire Mimaru Hotel team to strive to provide the best service and a memorable stay experience. We hope to welcome you back to Mimaru Hotel Jakarta again. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your review and feedback. We are very pleased that you found Mimaru Hotel satisfactory, clean, comfortable, and well-serviced. Your feedback is very valuable to our entire team and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back to Mimaru Hotel Jakarta again. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you for taking the time to provide such detailed feedback. We are delighted that you appreciated the design and concept of the Mimaru Hotel, but we regret that the size of the room and the condition of the smoking room you received may have made your stay less comfortable than expected. 🙏🏻 We greatly appreciate your feedback regarding the selection of smoking and non-smoking rooms during booking. Your suggestion that these options should be clearly explained and separated in the app is extremely helpful, and we will forward it to the relevant team for consideration. We hope that in the future we can provide clearer information and a more personalized guest experience. Thank you for helping us improve. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you felt comfortable in our room and enjoyed the welcome drink, complimentary ice cream, and the water dispenser near the lobby. We are also pleased that you enjoyed the breakfast with its wide variety of choices. Thank you for sharing your experience and planning to stay at Hotel Mimaru again! We hope to welcome you back for an even more memorable stay. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your review and feedback. We are very pleased that you found Mimaru Hotel comfortable, clean, and affordable. Your feedback is very important to us and motivates us to continue striving to provide the best possible guest experience. We hope to welcome you back to Mimaru Hotel Jakarta again. Sincerely, UD R., General Manager

Dear Gentlemen/Ladies, Thank you very much for your review. We are delighted to hear that you were satisfied with our friendly service, and we also appreciate our security team for their excellent service. We are further pleased that you enjoyed the food we served. Your compliments are an encouragement to the entire Mimaru Hotel team to continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Mimaru Hotel Jakarta again. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your review! We are delighted that you found our hotel to be excellent and enjoyed your stay. Thank you for trusting Mimaru Hotel and for your valuable feedback. We hope to provide you with the best possible experience on every visit. We look forward to welcoming you back to Mimaru Hotel Jakarta again. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your review! We are delighted that you were impressed with the comfortable rooms, delicious food, and friendly service from our staff. Your compliments mean a great deal to the entire Mimaru Hotel team and motivate us to continue striving to provide the best possible guest experience. We hope to welcome you back to Mimaru Hotel Jakarta again. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your continued trust in Mimaru Hotel and for taking the time to provide such detailed feedback. We are delighted to hear that our hotel consistently provides an excellent experience, and that our diverse menu remains as appetizing and delicious as ever. However, we apologize for the inconvenience regarding your request for a hairdryer. We understand that you were willing to wait, and therefore we should have offered a more helpful solution than simply informing you that the hairdryer was in use or suggesting a room change. We greatly appreciate your feedback regarding the communication and coordination surrounding the hairdryer loan. We will forward this feedback to the relevant team for evaluation so that we can better meet guest needs and provide appropriate solutions in the future. Thank you for helping us improve. We hope this does not diminish your trust in Mimaru Hotel, and that we remain your choice when you return to Jakarta. We look forward to welcoming you again. Sincerely, UD R., General Manager

Dear Mr. Retno W., Thank you very much for your trust in Mimaru Hotel. We are delighted and proud that Mimaru has become your favorite hotel every time you are on official duty in Jakarta. Thank you for your continued choice and trust in us. We hope that each of your visits is comfortable and memorable. We always welcome you back to Mimaru Hotel Jakarta. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you very much for your detailed review and feedback. We are pleased to hear that overall you were satisfied with our staff, rooms, facilities, and food, and found your stay almost perfect. However, we apologize for the inconvenience you experienced from the discovery of small cockroaches in your room, which certainly does not meet our hygiene standards. We will forward this feedback to the relevant team for immediate consideration and evaluation. Thank you for continuing to appreciate your overall experience. We hope your next visit will be an even more comfortable and enjoyable experience without any further issues. We look forward to welcoming you back to Mimaru Hotel Jakarta again. Sincerely, UD R., General Manager

Dear Valued Guest, Thank you so much for your wonderful review 🤍✨ We are delighted that you felt very comfortable during your stay at Mimaru Jakarta. Your compliments mean a lot to us and motivate us to continue striving to provide the best possible guest experience. We hope to welcome you back to Mimaru Jakarta again. Sincerely, UD R. General Manager

Dear Mr. Mushamad A., Thank you very much for taking the time to share your feedback regarding your stay. We sincerely apologize that your stay did not meet your expectations. We understand that room size, bed comfort, and upgrade options are important factors guests consider when choosing accommodation. We apologize for any inconvenience you experienced when contacting us via WhatsApp. We strive to provide excellent service and avoid any inconvenience caused by delayed responses or lack of communication. We will carefully consider your feedback regarding availability and service and will use it to improve room information and our guest communication processes. Thank you so much for your valuable feedback. We apologize again for any inconvenience caused. We hope to have the opportunity to serve you better in the future. Sincerely, General Manager, UD R.