Hello! Thank you for visiting and reviewing Villa Princess. We apologize for any inconvenience you may have experienced during your stay. Our team will continue to evaluate our efforts to provide excellent service through our comfortable villa amenities, including hot water. For more information, please note that we do not have a reception desk, but we have a 24-hour housekeeping team available to assist you via the villa group. Additionally, we will provide all guests with the villa group information upon check-in so you can contact the villa team if you require any assistance during your stay. We hope to provide you with the best possible service in the future. Thank you :)