The room smelled and was dirty, the water heater didn't work, the drinking water in the room wasn't refilled, the dispenser in the hallway didn't work, and the breakfast was very minimal. It would have been better to have a room with no breakfast option than to pay for breakfast that doesn't exist.

Upon check-in, the room smelled damp, and the bathroom smelled and was incredibly dirty. The initial solution was to spray perfume. Because it didn't go away, the room was upgraded. The breakfast menu seemed to have no standard. Staying for three nights, the breakfast was completely different from day to day. Worst of all, the last day's breakfast was simply porridge, papaya, and bread. The previous day's menu still included rice and side dishes.

The location is very convenient as it's right on campus. The room was comfortable, but the bathroom was filthy. The bathtub was moldy and dirty. We ran out of towels, but they were replaced with pool towels (not a problem since they were clean). The only problem was that there was no telephone in the room, so we had to go down to the front desk. This could be improved, as the hotel is already grand.

Nice and quiet place... The staff is friendly.

Strategic location. Service is okay. Room comfort could be excellent, but the bathrooms are lacking and need improvement, and it's noisy at night, with street racing taking place every night. The food needs improvement.

The room was decent, except for a few signs of mold near the AC, probably due to the humidity. Breakfast was decent for the price.

The receptionist's administrative service was a bit slow, perhaps because purchasing via the app requires synchronization in the system.

Stayed here for 4 days because Fornas & the hotel is closest to the Sports Hall, in the Poltekpar campus area. The location is near the airport, using Indrive for only 80,000, when arriving the check-in process is fast and easy. A deposit of 50,000 is requested which is returned upon check-out. Complete room facilities, mini fridge, mini bar, there is also a bathtub. Clean & hot water. There is a fairly spacious balcony with a very beautiful view of Mount Rinjani at sunrise. There is a free bicycle & mini car service around the Poltekpar area. Room service at the restaurant can be ordered by WA for lunch & dinner, which is very helpful because it is far from eating places/restaurants. The menu is also interesting & the price is cheap. My son really likes the burger package, all the delicious menus are ordered every day. It's just a shame it takes a while & the delivery is sent back and forth because of miscommunication. There is a swimming pool but we didn't have time to try it. Breakfast is on the 6th floor, but on weekends it's in the pool area on the 1st floor. It's quite delicious, there's soup, rice, fried rice, fried noodles, chicken dishes, stir-fried tofu, vegetables, chili sauce, crackers, cut fruit, orange juice, water, coffee, tea. The first day I slept, I was itchy from being bitten by a tomcat on my bed, the next day I asked for it to be cleaned and it was immediately cleaned, but there were indeed a lot of tomcats entering the room because there are many gardens in the surrounding area. Finally, I bought insect repellent at Alfamart which is a bit far away, so I could sleep comfortably. The cassava chips sold in the hotel lobby are very delicious. The staff are friendly.

Breakfast lacked variety; the food was the same for three days. There was only one side dish, always chicken. There were only two types of pastry bread, and that continued. On the third day, it changed to garlic bread, but no soup! The toilet smelled, apparently there was a drainage problem. The hotel hallway on the 4th floor was always dark in the morning, afternoon, and evening, with the lights never turning on. It felt spooky. There were no phones in the rooms, so we only used WhatsApp chat. So, it was a bit complicated to contact housekeeping. Hopefully, there will be more changes for the better in the future.

Friendly staff, clean rooms, kids friendly ❤️

very comfortable & location is near the airport, the staff is very friendly.

The hotel staff is very friendly, the room is comfortable & spacious.

Good 👍 and smooth check, recommended.

All good and great service

One of the best hotels I've ever visited, friendly staff, safe parking, wifi & smart TV in the room....

Clean and comfortable hotel, complete amenities, refrigerator, water heater maker, water dispenser ok .. the staff are friendly and responsive, although there is no telephone in the room but there is a QR WA receptionist who is on standby. dinner can order grabfood, for the swimming pool and restaurant on the 6th floor have not been tried because they are being cleaned the children are comfortable and happy. in the morning you can cycle in the spacious NTB Poltekpar complex. if you staycation to Central Lombok will come here again.

The hotel staff is very friendly and helpful, helping to carry things during check in and check out, coincidentally when I arrived at the hotel I had a headache, the hotel staff helped me find medicine, the check in and check out process was very fast. Continued success

The service is really cool🤍