Parkside's Hotel Palembang

Explore Parkside's Hotel Palembang
9.4
Exceptional
From 278 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.1

Location

9.2

Service and Facilites

9.2

People often mention about Parkside's Hotel Palembang
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Bedroom (33)
Staff Friendliness (30)
Ambiance (30)
Variety (29)
Bathroom (28)
Distance to City Center (26)
Room Space (26)
Taste (26)
Hotel Area (25)
Surroundings (23)
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Traveler Reviews Parkside's Hotel Palembang

Number of reviews per page
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40
Customer reviews
M***D
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
I think I ordered the wrong room type, I ordered a deluxe room, and it turns out there is no window, the view is a wall. The lower class superior room even has a window view. Oh well, it's okay. Then the bathroom, the water smells, the toilet smells. I just want to defecate, so I feel embarrassed. I would like to ask the staff and cleaning service to check the water before a customer comes in, just spray the water once and it smells. And make sure the toilet is given something like a freshener chalk to make it comfortable. If this is the case, it really smells. The room is not as expected. Okay, I made the wrong order, but the toilet really did not meet my expectations. Overall, I still really appreciate it because the food is complete and there are many choices too, but please check again, especially in room 303 for the cleanliness of the water and bathroom. Thank you.
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Accommodation's Reply
12 Aug 2026
Dear Gentlemen/Ladies, Sincerely, Parkside Hotel Palembang. Thank you very much for your review of our hotel. Regarding the rooms without a view or window, this is only true of our Deluxe rooms. As these Deluxe rooms are located in the middle of the hallway on both the left and right sides, they do not offer any views or windows. Concerning the unpleasant odor in the water, we use PAM tap water, which has been inspected by the relevant authorities, and the water quality test results showed no problems. Regarding the bathroom issue, we have informed the relevant team to address it. Your feedback and comments motivate our team to continuously improve and provide the best possible service and experience for all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Comfortable room, good price, very worth it to stay and recommended.
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Accommodation's Reply
12 Aug 2026
Dear Gentlemen/Ladies, Sincerely, Parkside Hotel Palembang. Thank you very much for your positive review of our hotel. We are delighted to hear that you were satisfied with the prices we offered and the comfortable and clean rooms. Your compliments motivate our team to strive for the best service for all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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N***l
icon-origin-TRAVELOKA
7.0
/10
Reviewed 3 week(s) ago
Good, really good. A great place to stop by if you're in Palembang.
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Accommodation's Reply
12 Aug 2026
Dear Gentlemen/Ladies, Sincerely, Parkside Hotel Palembang. Thank you very much for your positive review of our hotel. We are delighted to know that you enjoyed your stay. Your compliments motivate our team to provide the best service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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N***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Good, all of them are very interesting and good for a place to stay while in Palembang 🤩
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Accommodation's Reply
12 Aug 2026
Dear Gentlemen/Ladies, Sincerely, Parkside Hotel Palembang. Thank you very much for your positive review of our hotel. We are delighted to know that you enjoyed your stay. Your compliments motivate our team to provide the best service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
If anyone is visiting Palembang, you should definitely try the Parkside Hotel for a short stay. The hotel is comfortable, compact, and at an affordable price, they provide a proper breakfast that is truly delicious. FYI, the Superior room is the cheapest type, so the room size is small. If you are a family, it is better to choose the type above, because yesterday we prayed and the space was small. The bed got twin beds but the single bed was large. You also got a smart TV, and the toilet was clean & the shower appliances were good because the hotel is new. Keep up the good work!
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Accommodation's Reply
12 Aug 2026
Dear Gentlemen/Ladies, Sincerely, Parkside Hotel Palembang. Thank you very much for your positive review of our hotel. We are delighted to hear that you were satisfied with the pricing we offered, the comfortable and clean rooms, and the breakfast we served. Your compliments motivate our team to strive for the best service for all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
It was really worth it, the staff helped me take away breakfast because I had to leave early.
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Accommodation's Reply
16 Jul 2026
Dear Gentlemen/Ladies, “Dear Parkside Hotel Palembang, “Thank you very much for your positive review of our hotel. We are delighted that you were satisfied with our services during your stay. Your compliments motivate our team to strive to provide the best service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office”
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff is very helpful in providing service.
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Accommodation's Reply
16 Jul 2026
Dear Valued Guest, “A warm welcome to Parkside Hotel Palembang. We sincerely thank you for your positive review of our hotel. We are delighted to know that you were satisfied with our services during your stay. Your compliments motivate our staff to always strive to provide the best service to all guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.”
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Adiyahya
icon-Medical
Medical
icon-origin-TRAVELOKA
6.7
/10
Reviewed 7 week(s) ago
I stayed in room 309. The hot water wouldn't work and it smelled bad. There was no clothes hanger or wardrobe in the room. The room was so small that it wasn't even possible to pray.
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Accommodation's Reply
10 Jul 2026
Dear Mr. Adi Yahya, “With our deepest respect from Parkside Hotel Palembang,” Thank you very much for your review regarding the issue of the non-functioning hot water and the unpleasant water odor. Our staff is always ready to assist you with any problems you may encounter in your room. We have forwarded your feedback to the relevant department for immediate action. This review is very valuable to us as we strive to provide the best service to our guests in the future. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office
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Fara B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Overall, it's okay. All rooms are comfortable and clean. The service is good. Booking is easy.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
To Ms. Fara, “With our deepest respect from Parkside Hotel Palembang, we would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were satisfied with our service, comfortable and clean rooms. Your compliments motivate our team to provide the best service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.”
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m***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I love it. Every time I stay overnight, I want to go to Parkside... but unfortunately, it's often full on Saturdays and Sundays.
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Accommodation's Reply
16 Jul 2026
Dear Ladies and Gentlemen, “Dear Parkside Hotel Palembang, Thank you very much for your positive review of our hotel. We recommend booking in advance as our rooms are fully booked on weekends. We look forward to welcoming you to Parkside Hotel Palembang. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.”
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Comfortable, pleasant rooms. Great service. Fast app booking.
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Accommodation's Reply
16 Jul 2026
To Ms. Fara, “With our deepest respect from Parkside Hotel Palembang, we would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were satisfied with our service, comfortable and clean rooms. Your compliments motivate our team to provide the best service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.”
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juniardi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The room was pretty clean, and all the furniture still looked new. The AC was pretty cool. It was great.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Juniard, On behalf of the management of Parkside Hotel Palembang, we would like to thank you for choosing to stay at Parkside Hotel Palembang and for your positive review regarding the clean rooms and new facilities at our hotel. This feedback will energize our team to provide the best possible service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Sincerely, Dede Fermansiah, Head of Front Office
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I***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The room facilities are very good, fragrant, clean, complete amenities. However, the mirror is only in the bathroom, so it's difficult if you want to make up or OOTD (suggestion adding a mirror in the area near the entrance). I got a room facing the afternoon sun, so when I entered the room it was very hot, making the AC take a long time to cool down. It wasn't until midnight that it felt cool. The plus point was that I got a really cool sunset view. Breakfast needs to be improved both in terms of taste and variety.
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2 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Ladies and Gentlemen, On behalf of the management of Parkside Palembang Hotel, we would like to thank you for choosing to stay at Parkside Palembang Hotel and for your review regarding the excellent in-room amenities. Regarding the addition of mirrors and breakfast, we have informed our team. Your suggestions and comments will encourage our team to provide the best possible service to all our guests. We look forward to welcoming you back to Parkside Palembang Hotel again. Sincerely, Dede Fermansiah, Head of Front Office
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Excellent service and cleanliness of the hotel
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Accommodation's Reply
20 May 2026
Dear Gentlemen/Ladies, “Respectfully yours from Parkside Hotel Palembang,” Thank you very much for your positive review of our hotel. We are delighted to know that you felt comfortable and satisfied during your stay with us, thanks to our clean rooms and excellent service. Your compliments motivate our team to continue providing the best possible service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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V***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The food was delicious, but the AC in my room at that time was not cold.
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Accommodation's Reply
20 May 2026
Dear Gentlemen/Ladies, “Respectfully yours from Parkside Hotel Palembang,” Thank you very much for your positive review of our hotel. We are delighted to hear that you felt comfortable and satisfied during your stay. The food we served was delicious, but regarding the air conditioning not working properly, our team is always ready to assist with any issues in your room, such as a malfunctioning AC. Your compliments motivate our team to provide the best service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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rayusinta k.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
I've stayed here twice and will be back again. Highly recommended!
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Accommodation's Reply
20 May 2026
Dear Gentlemen/Ladies, “Respectfully yours from Parkside Hotel Palembang,” We would like to express our deepest gratitude for your positive review of our hotel, Mr./Ms. Rayusinta. We are delighted to know that you felt comfortable and satisfied during your stay and have recommended our hotel to others. Your compliments motivate our team to strive for the best possible service for all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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fian N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The receptionist is friendly, all the staff are helpful, strategic location, close to laundry, mosque, and places to eat
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Accommodation's Reply
20 May 2026
Dear Gentlemen/Ladies, “Respectfully yours from Parkside Hotel Palembang,” Thank you very much for your positive review of our hotel, Ms. Fien. We are delighted to know that you felt comfortable and satisfied during your stay, thanks to the friendly service from the reception staff, the helpful assistance staff, and the excellent location. Your compliments motivate our team to strive to provide the best service to all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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Fara s. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Comfortable, clean rooms, cold AC, good prices, easy and fast booking.
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Accommodation's Reply
20 May 2026
Dear Gentlemen/Ladies, “Respectfully yours from Parkside Hotel Palembang,” We would like to express our sincere gratitude for your positive review of our hotel, Ms. Fara. We are delighted to know that you felt comfortable and satisfied during your stay, with clean rooms, cool air conditioning, and budget-friendly prices. Your compliments motivate our team to strive for the best service for all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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fian N.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The room is clean, fragrant, complete amenities, friendly staff, fast check-in, affordable price, so it is an option if you are transiting in Palembang.
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Accommodation's Reply
20 May 2026
Dear Gentlemen/Ladies, “Respectfully yours from Parkside Hotel Palembang,” Thank you very much for your positive review of our hotel, Ms. Fien. We are delighted to know that you felt comfortable and satisfied during your stay, with your clean and fragrant room, complete bathroom amenities, and friendly service from our staff. Your compliments motivate our team to strive for the best service for all our guests. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The room was clean and fragrant. The towels, bedcover, sheets, and pillows all smelled good. The price was affordable but the quality was excellent. Highly recommended. The staff were all friendly. The breakfast was delicious, although not very varied. If I go to Palembang again, I will definitely stay at this hotel again.
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2 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Ms. Elvina, “Sincerely yours from Parkside Hotel Palembang” Thank you very much for your positive review of our hotel. We are delighted to know that you felt comfortable and satisfied during your stay, with clean rooms, fragrant linens, a delicious breakfast, and the friendliness of our staff. We hope to welcome you back to Parkside Hotel Palembang again. Thank you for choosing Parkside Hotel Palembang as your accommodation. Sincerely, Dede Fermansiah, Head of Front Office
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