The Central Guest House

Explore The Central Guest House
7.8
Pleasant
From 64 reviews
Cleanliness

8.0

Room Comfort

8.0

Service and Facilites

7.6

Traveler Reviews The Central Guest House

Number of reviews per page
20
40
Top reviews
Helen
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This accommodation is very well located in the Kelso town square and within easy walking distance to pubs, cafes and restaurants.The bakery to the left of the front door is outstanding for home cooked morning rolls and beautiful cakes. Apartment 1 is spacious, clean and has everything you need despite the furnishings being a bit dated. Note this accommodation may not be suitable for those with mobility issues due to the stairs to all rooms. This is a great base for trips to Lindisfarne,Bamburgh castle(Last Kingdom) and abbeys in Melrose, Jedburgh and Kelso itself. Cute shops in Kelso as well.
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David
icon-
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It is ok, but bring your own toiletries
Sam
icon-
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room was clean and the location convenient but it was difficult to find initially. There was no soap in the room or enough toilet roll so it would have been good to have been warned that I would need these. The shower head was broken. There was a kitchenette but an incomplete set of cutlery and limited crockery. At the cost of the room though I would have expected these things to be provided.
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Paul
icon-Friends and family Family
Friends and family Family
4.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

It needs to be made clearer when booking that there are no staff on site and to gain entry you have to contact the management. This is almost impossible to do as phone number is incorrect and just gives an incorrect number message. We eventually stumbled across a mobile number by googling, no one would answer the call but did thankfully text back and we were then able to gain entry. All this whilst standing outside in the pouring rain. This happened also to other travellers after we had arrived so we were able to advise them. The family room was big but decor tired and carpets stained. The microwave was on a high shelf that needed to be lifted down and placed partially balancing over the sink to reach a socket. There was 1 champagne glass and 1 whiskey tumbler to service a room for 4. The guest in the room next to us and the guest above us both returned drunk and noisy late at night, whilst the hosts cannot control this I would suggest if you are looking for a family room, no that the walls are thin and you will hear all the noise! The location is brilliant for the town centre and if the host would address the issues we and other reviewers have raised then it would be a good spot to stay in.
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Mengqi
icon-Business
Business
2.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Dirts on duvet and carpet, you can find many bacterial at carpet.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 70 week(s) ago

Hotels.com verified review

Not a pleasant experience. No access on arrival, tried to ring the number but not in use. 50 mins later a guest came out and I gained access. Apartment was very tired; no curtains on the windows; dirty crockery; dog hair all over the sofa and on the bedding. Bathroom and toilet were dirty. Very disappointing. Avoid this property.
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Louise M.
icon-with Partner
with Partner
8.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

We thoroughly enjoyed our stay at The Central Guest House. Instructions for entry were provided beforehand via text message. The front door sticks but luckily another guest arrived who knew how to get in and showed us the trick. It's in a great spot in the town, prefect for all the restaurants, takeaways and pubs. The interior of the building is tidy if a little shabby. We weren't entirely certain which room was ours but we eventually realised we could just pick whichever room we wanted from the keys available on the table, so we stayed in room 1. The only real problem we had was that the laminated sheet with the wifi password was nowhere to be found. However, my husband contacted the owner on the second day, and that was resolved without issue. Don't expect luxury. The beds are not the most comfortable but they're clean and do the job. The rooms are all a decent size. Sofa's are very comfy. The kitchen has all the basics you need although given it's self catering and we had takeaways too, we could have done with extra bin bags and a proper dish towel. The fire in the sitting room was needed as the draughts from the windows were pretty bad, but the heaters were quick and effective. Bathroom is lovely. Plenty of storage and a TV if you want it though we didn't use it. Two bakeries, one either side of the entrance door, and both fabulous. Gregg's across the road. Breakfast times were a joy! Loved doing the Kelso Town Trail and watching the Kelsae Laddie being announced.
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Crystal
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

It was okay the room but needing some upgrades to the lock on our bedroom and the main door as both were faulty. Also the room was tired and worn needing some refreshment in decor. The town is excellent and the location is great for the guesthouse. Also we prefer face to face welcome, don’t like just turning up and getting self-service.
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Gerald
2.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Would know never received pin to get entry was sent message before 15..00 pm and for the next 2hours just sent messages to agent but they got the wrong guest house also sent details
Jack
icon-Business
Business
2.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Premises was closed on arrival, no one around to help, locked and no access - tried ringing but the number didn’t work - had to book alternative hotel 10 miles away
David
icon-Business
Business
8.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

Lovely room clean and tidy. Put the heating on when i arrived as room was cold but soon warmed up.comfy bed only thing to suggest is changing the stair carpet as was not in the best condition.
James
icon-Leisure
Leisure
8.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Great location, clean and comfortable room, but only after booking room did I find out that the hotel is not staffed and I would have to call to get an entry code, which required borrowing a bartender's phone to make the call, since I didn't have phone service in Scotland. All this happened very late in the day on a Sunday, where a missed call could have meant nowhere to stay in a small town. They need to change the procedure or give fair warning through Expedia before booking.
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Chris
icon-Business
Business
8.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

If you going to be staying on a Saturday just be prepared that in the early hours of Sunday it gets noisy with people. There was people talking loudly and shouting. Not a great night sleep
Adam
10.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

thanks for a great stay
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 171 week(s) ago

Hotels.com verified review

Really nice apartment in a great location to the square. Close by to the bars, cafes, restaurants and also not far from the Castle and main roads to get into Kelso. Check in was easy as the owner sent us details of how to get in and everything was very straight forward. Rooms were comfy, well decorated and it was a fantastic space overall. Genuinely felt really cosy and at home as soon as we entered, and it was especially great to have so much storage space including a walk in wardrobe. However, we were disappointed that when we arrived we noticed straight away there were no toiletries in the room, not even any toilet paper. We booked via Hotels.com and it definitely stated these items would be provided so we didn't think to bring any. Thankfully there is a local Boots and Coop nearby so we grabbed some basics but would have been helpful to know this upfront. The other things that brought down our rating was the cleanliness of the place including dust and animal hair. Not sure the carpets and floors had been recently hoovered or mopped as there was animal fur everywhere. It completely covered our socks and trousers. On the other hand, sheets and towels were clean and ready to use. We also had one night when the ceiling started leaking. This wasn't heavy but something that needs looked at. The fridge also leaked which meant some of our food got ruined too. Overall, definitely recommend this place but I think there's a few things that need to be looked at!
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Diane
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 208 week(s) ago

Expedia Group verified review

Nice x clean but needs updating very handy for shops
Adam
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 218 week(s) ago

Expedia Group verified review

Great
Kathryn
10.0
/10
Reviewed 219 week(s) ago

Hotels.com verified review

Excellent dog friendly accommodation. Suited our needs. Clean and comfortable. Could do with a new stair carpet but I think the owners are in the process of upgrading. Would highly recommend
Sum
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 220 week(s) ago

Expedia Group verified review

Easy to park in front of the door, nice decoration and helpful staff.
David
icon-Business
Business
10.0
/10
Reviewed 249 week(s) ago

Hotels.com verified review

Great stay. Clean and comfortable .
Number of reviews per page
20
40

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