A good hotel can truly elevate the quality of a trip, and this hotel did exactly that. The room was much more spacious than I expected, and the hotel itself was excellent overall. It definitely enhanced my travel experience.
However, I unfortunately did not receive much help from the staff. During this trip, I had an unexpected car issue and ended up checking in later than planned. Staff members are available only until 9 PM, and after that there is no one on-site. I arrived around 9:10 PM and wanted to contact someone for assistance, but it was extremely difficult to reach anyone.
After waiting for more than 30 minutes, I was finally connected to an AI support system. I was disappointed when I was told that my room number had already been provided in the check-in information link. Since the room numbers are written in kanji rather than numbers, it may be difficult for guests from countries unfamiliar with kanji to find their rooms easily.
After a long and exhausting journey in the heat, it was frustrating not being able to speak with a real person. I was simply told, rather coldly, that the room information was already included in the link I had received earlier.
Please be careful to complete the check-in process in advance. Otherwise, you may find yourself in a very difficult situation late at night.