8.0
Very Good
From 55 reviews
Cleanliness

8.2

Room Comfort

7.8

Service and Facilites

8.8

Traveler Reviews The Kensington

Number of reviews per page
20
40
Top reviews
John
icon-Friends and family with Friends
Friends and family with Friends
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

No cooked breakfast as they have.closed the kitchen. No shower. Rotten bedroom window. The staff are nice
Jane
icon-Friends and family with Friends
Friends and family with Friends
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff Friendly, only one person cleaning rooms, no cooked breakfast, hamper in room. Yet when booked it advertised cooked breakfast. Room wasn't cleaned once in our 3 night stay. Didn't refresh towels, had to asked for clean cups, no glasses provided for orange juice. Whole hotel could do with some maintenance done, new carpets, window locks broken, could do with painting, things just generally need updating certainly wouldn't stay again wouldn't recommend it to anyone.
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Bernard
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hamper breakfast was good and we had in the dining room. Disappointed on-site bar closed well before 10pm (particularly as we had been told that it would be open to at least 10pm, maybe longer depending on the number of guests using). There were still half a dozen still drinking when we returned. We would have gone elsewhere for a drink if we had known. Shower problem already reported on earlier review.
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Kath
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The carpet in our room was so old and in places appeared to be mouldy… we had a tiny basin in the room (and no basin in the en-suite) which was partially overhung by a shelf that made it very difficult to use properly and was likely the cause of the mould in front of it. Our ‘en-suite’ was cramped and the shower cubicle had mould in the sealant and grout. The extractor fan did not work and therefore the bathroom and bedroom felt and smelled damp when we returned after a day out- it was 26 degrees outside so goodness know what it would be like in the colder weather. We don’t go away often but I was disappointed with what we had for over a hundred pounds a night. Very glad we didn’t bother getting up for the self service breakfast.
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Michelle
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Nice hotel and good location. Lovely breakfast too.
Lisa
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great accommodation, absolutely beautiful, very roomy and lovely location!
Darryl
icon-Family
Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Comfortable and fairly quiet
Laura
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

We had a lovely stay the staff were lovely the only criticism is the shower in the room wasn't very powerful but it had hot water.We would stay again.
John
icon-
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Pleasant and helpful staff. Room had a partial sea view. Very efficient breakfast service with a good choices. Slight problem with the shower over the bath. Had to run the hot and cold supply taps continuously to get the water supply up to the shower. This resulted in a waste of water draining from the bath.
Richard
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Great location, friendly and helpful staff. Clean and perfect for a weekend break away.
Michael
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Friendly helpful staff
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Amazing staff and a really comfy relaxed atmosphere 👌 10 stars all the way. See you soon 👍
Janine
icon-
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Hotel - very comfortable,safe & relaxing Staff are friendly welcoming & helpful Location is excellent on North Drive- great for walking , close to cafes/ bakery/ pub,bustop.
James
icon-
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

It’s a cheap hotel near the beach, and if that’s all that you’re looking for, you’ll be okay. It’s not in great shape, but there wasn’t really anything wrong with it. There only seemed to be one staff member there, but she was friendly and helpful. My room was clean but didn’t seem like it had been vacuumed very well. Carpets were coming up in places and the walls seemed very thin.
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Kevin
icon-with Partner
with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Room was clean, breakfast was good and staff very polite and helpful.
Jason
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Very very clean
Krishia
icon-Friends and family with Friends
Friends and family with Friends
4.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Radiator was broken, on the ground floor/road with single glazed windows and the bathroom was freezing and not clean. Staff were lovely and free breakfast was a nice suprise. Wouldn’t return.
Hugh
icon-Business
Business
6.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Very basic but just ok. No cleaning of room in 3 day stay. Room was warm though.
Allison
icon-Business
Business
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Such a lovely clean hotel
Esther
icon-Leisure
Leisure
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The room was clean but the walls needed repainting as there were watermarks on some of the walls. Decor had been updated though as well as furnishings. Shower was very temperamental so ended up having a bath instead as couldn’t regulate the temperature. Friendly helpful staff as always .
Number of reviews per page
20
40

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