The hostel is in an alley near Hoan Kiem lake. Suitable for those who only need a place to sleep for the night. There's only one bathroom and one toilet on the level that I stayed at. Towels are not provided, and you have to rent it. The room has an odd smell, probably because no sunlight enters in. Nevertheless, there's fan and AC to ventilate the room.

The staff were friendly but seemed unenthusiastic.

I have something to do and can't come, so I can't use the reservation. But I don't know how to return the reservation.

I had a very good experience there. Everyone was very friendly. The location was right next to Hoan Kiem lake and everything was very good.