M***i

6.7

/10

Reviewed 4 week(s) ago

During my stay here, I noticed that the room cleanliness was noteworthy. When I first arrived, I noticed that the coffee cups and stirrers hadn't been cleaned, the Wi-Fi was slow, the headboard was very dusty, and the breakfast was lacking in variety. Otherwise, the staff was very friendly. Thank you, and I hope they can pay more attention.

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Accommodation's Reply

16 Oct 2026

Dear Valued Guest, Grand Zaya Hotel would like to express our gratitude for your review and compliments on our staff's service. We apologize for any inconvenience you may have experienced during your stay at Grand Zaya Hotel. We have forwarded this matter to our internal team for evaluation and improvement. Your feedback is invaluable to us in continuously improving the quality of our facilities and services. We look forward to welcoming you back for another excellent experience at Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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M***M

8.5

/10

Reviewed 4 week(s) ago

Quite comfortable and nice, friendly service.

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Accommodation's Reply

16 Oct 2026

Dear Valued Guest, Grand Zaya Hotel extends its deepest respects and thanks you for your review. We are delighted to hear that you felt comfortable and satisfied with the friendly service from our team. Your compliments motivate us to continue providing the best possible service. We sincerely hope to welcome you again at Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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A***a

8.2

/10

Reviewed 6 week(s) ago

Large, clean rooms, convenient location, and friendly hotel staff.

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Accommodation's Reply

16 Oct 2026

Dear Valued Guest, Grand Zaya Hotel would like to express our gratitude for your review and compliments. We are delighted to hear that you were satisfied with the spacious and clean rooms, the hotel's convenient location, and the friendliness of our staff. We sincerely hope to welcome you back to Grand Zaya Hotel again. Sincerely, The Management Team, Grand Zaya Hotel

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p***t

9.7

/10

Reviewed 7 week(s) ago

Anyway, the place is nice, comfortable and clean.

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Accommodation's Reply

16 Oct 2026

Dear Valued Guest, Grand Zaya Hotel extends its deepest respects and thanks you for your review and compliments. We are delighted to hear that you felt comfortable and satisfied with the cleanliness and atmosphere of our hotel. We hope Grand Zaya Hotel will be your first choice on your next visit. Sincerely, The Management Team, Grand Zaya Hotel

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Verified Traveler

6.8

/10

Reviewed 7 week(s) ago

The hotel staff did not provide a solution, you have to use your nerves first to understand.

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2 people find it helpful

Accommodation's Reply

16 Oct 2026

Dear Valued Guest, Grand Zaya Hotel would like to express our gratitude for your review. We apologize for any inconvenience you may have experienced during your stay at Grand Zaya Hotel. We have forwarded this feedback to our internal team for evaluation and improvement. Your suggestions are invaluable to us in continuously improving the quality of our facilities and services. We look forward to welcoming you back for another enriching experience at Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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ulia s.

9.4

/10

Reviewed 12 week(s) ago

As for the food, hopefully the menu variety and flavors can be further improved. If possible, Sulawesi dishes like coto and konro should be served.

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Accommodation's Reply

16 Oct 2026

Ms. Ulia S., Please be informed that Grand Zaya Hotel has some good news to share. Thank you for your review. We have forwarded it to our internal team for evaluation and improvement. Your feedback is invaluable to us in continuously improving the quality of our facilities and services. We hope to welcome you back again for an even better experience at Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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Verified Traveler

Business

10.0

/10

Reviewed 13 week(s) ago

The location is great, close to many shops. 10/10 experience.

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1 people find it helpful

Accommodation's Reply

16 Oct 2026

Dear Valued Guest, Grand Zaya Hotel extends its deepest respects and gratitude for your excellent review and rating. We are delighted to hear that our hotel's prime location, close to numerous shops and activities, provided you with a memorable stay. We sincerely hope to welcome you back to Grand Zaya Hotel again. Sincerely, The Management Team, Grand Zaya Hotel

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A***e

Staycation

8.2

/10

Reviewed 22 week(s) ago

The check-in process was very easy... the staff were friendly and helpful... it was clean...

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Accommodation's Reply

29 Jul 2026

Dear Gentlemen/Ladies, Grand Zaya Hotel respectfully requests your kind review. We are delighted to hear that you were impressed with the easy check-in process, friendly service, and cleanliness during your stay at Grand Zaya Hotel. We hope to welcome you back again in the future. Sincerely, The Management Team, Grand Zaya Hotel

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I***d

10.0

/10

Reviewed 24 week(s) ago

It's definitely worth it, recommended for people from Palu and outside Palu.

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1 people find it helpful

Accommodation's Reply

29 Jul 2026

Dear Valued Guest, Grand Zaya Hotel extends its deepest respects and thanks you for your positive review. We are delighted to hear that you were satisfied with our services during your stay at Grand Zaya Hotel. We sincerely hope to welcome you back again in the future. Sincerely, The Management Team, Grand Zaya Hotel

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f***o

9.7

/10

Reviewed 24 week(s) ago

The service at the hotel is very good

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1 people find it helpful

Accommodation's Reply

28 May 2026

Dear Valued Guest, Grand Zaya Hotel extends its deepest respects and thanks you for your positive review. We are delighted to hear that you enjoyed your stay at Grand Zaya Hotel. We sincerely hope to welcome you back again in the future. Sincerely, The Management Team, Grand Zaya Hotel

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G***a

10.0

/10

Reviewed 27 week(s) ago

It's fun, the service is also friendly.

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1 people find it helpful

Accommodation's Reply

28 May 2026

Dear Valued Guest, Grand Zaya Hotel extends its deepest respects and gratitude for your positive review. We are delighted to hear that you enjoyed your stay at Grand Zaya Hotel. We sincerely hope to welcome you back again in the future. Sincerely, The Management Team, Grand Zaya Hotel

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Fadria

6.7

/10

Reviewed 29 week(s) ago

The bathroom smelled. Every time I went in, I felt like throwing up. For 800,000 Rupiah a night, an experience like that was a huge disappointment.

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1 people find it helpful

Accommodation's Reply

28 May 2026

Dear Valued Guest, Grand Zaya Hotel would like to express our gratitude for your review. We apologize for any inconvenience you experienced during your stay at Grand Zaya Hotel. We have forwarded this feedback to our internal team for evaluation and improvement. Your comments are invaluable to us in continuously improving the quality of our facilities and services. We look forward to welcoming you back for another enriching experience at Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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R***i

Business

7.0

/10

Reviewed 30 week(s) ago

I was given a room where the AC was sometimes cold when I reported it, but in the morning until noon the AC was hot again, so I was too lazy to report it. The breakfast was the best and delicious.

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1 people find it helpful

Accommodation's Reply

28 May 2026

Dear Valued Guest, Grand Zaya Hotel would like to express our gratitude for your review. We apologize for any inconvenience you experienced during your stay at Grand Zaya Hotel. We have forwarded this matter to our internal team for evaluation and improvement. Your feedback is invaluable to us in continuously improving the quality of our facilities and services. We look forward to welcoming you back for another enriching experience at Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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f***a

Staycation

9.7

/10

Reviewed 36 week(s) ago

I was so happy to be able to check in early at 12:00, as I was bringing a baby, and the hotel staff made it easy. The kids loved swimming in the pool.

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2 people find it helpful

Accommodation's Reply

26 Mar 2026

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Verified Traveler

10.0

/10

Reviewed 38 week(s) ago

Close to the city center, it's great for jogging, there's ample parking, and it's easy to find food.

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1 people find it helpful

Accommodation's Reply

19 Feb 2026

Dear Valued Guest, Grand Zaya Hotel extends its deepest respects and thanks you for your review. We are pleased to hear that our location near the city center provides easy access to various activities, including jogging and restaurants. We also appreciate the ample parking space, which greatly enhances your convenience. We look forward to welcoming you again at Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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D***n

Staycation

8.2

/10

Reviewed 38 week(s) ago

The hotel staff is very friendly when checking in/checking out the hotel.

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1 people find it helpful

Accommodation's Reply

19 Feb 2026

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A***o

Transit

8.9

/10

Reviewed 42 week(s) ago

I brought a small child but was given a smoking room, and the room smelled really bad of cigarettes.

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2 people find it helpful

Accommodation's Reply

23 Jan 2026

Dear Valued Guest, Grand Zaya Hotel would like to express our gratitude for your feedback. We apologize for any inconvenience you may have experienced during your stay at Grand Zaya Hotel. We have forwarded this matter to our internal team for evaluation and improvement. Your feedback is invaluable to us in continuously improving the quality of our facilities and services. We look forward to welcoming you back for another enriching experience at Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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Yulyana Y.

Staycation

8.5

/10

Reviewed 46 week(s) ago

Great, very satisfying service.

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1 people find it helpful

Accommodation's Reply

19 Feb 2026

Dear Ms. Yulyana, Grand Zaya Hotel extends its sincere regards. Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Grand Zaya Hotel. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Grand Zaya Hotel

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Muhammad a. h.

8.5

/10

Reviewed 49 week(s) ago

Would love to stay here again if I come back to Palu

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1 people find it helpful

Accommodation's Reply

23 Jan 2026

Dear Mr. Muhammad A.H., Grand Zaya Hotel extends its deepest respects and gratitude for your continued patronage. We are honored to welcome you back on your next visit to Palu. We look forward to welcoming you again to Grand Zaya Hotel. Sincerely, The Management Team, Grand Zaya Hotel

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B***s

10.0

/10

Reviewed 53 week(s) ago

Very pleasant first check in experience❤️ the staff were very friendly

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1 people find it helpful

Accommodation's Reply

23 Jan 2026

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Grand Sya Hotel

Overall Ratings & Reviews Grand Sya Hotel

8.9

8.9

8.9

9.1

9.0

Traveler Reviews Grand Sya Hotel